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Author: George Kinnear
Publisher: The Stationery Office
Published: 2010-11-08
Total Pages: 166
ISBN-13: 9780113312726
DOWNLOAD EBOOKThis guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Author: 30 Bird Media
Publisher:
Published: 2015-08-25
Total Pages:
ISBN-13: 9781943248254
DOWNLOAD EBOOKITIL Planning, Protection and Optimization focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. PPO provides guidance on developing organizations' and individuals' understanding of the ITIL Service Design processes.
Author: Helen Morris
Publisher: John Wiley & Sons
Published: 2017-08-04
Total Pages: 828
ISBN-13: 1119012260
DOWNLOAD EBOOKThe expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Author: Shirley Lacy
Publisher: The Stationery Office
Published: 2010
Total Pages: 328
ISBN-13: 9780113310999
DOWNLOAD EBOOKThis book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Author: Alison Cartlidge
Publisher: The Stationery Office
Published: 2010-11-08
Total Pages: 148
ISBN-13: 9780113312702
DOWNLOAD EBOOKThis guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Author: Michael Webber
Publisher: Wolters Kluwer
Published: 2016-09-01
Total Pages: 1296
ISBN-13: 1454871326
DOWNLOAD EBOOKIT Governance: Policies & Procedures, 2017 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies & Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more!
Author: Michael Wallace
Publisher: Wolters Kluwer
Published: 2015-09-01
Total Pages: 1254
ISBN-13: 1454856289
DOWNLOAD EBOOKIT Governance: Policies and Procedures, 2016 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies andamp; Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more!
Author: Wallace, Webber
Publisher: Wolters Kluwer
Published: 2019-11-12
Total Pages: 1470
ISBN-13: 1543810993
DOWNLOAD EBOOKIT Governance: Policies & Procedures, 2020 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies & Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more! Previous Edition: IT Governance: Policies & Procedures, 2019 Edition ISBN 9781543802221
Author: Wallace, Webber
Publisher: Wolters Kluwer
Published: 2018-11-16
Total Pages: 1462
ISBN-13: 1543802222
DOWNLOAD EBOOKIT Governance: Policies & Procedures, 2019 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies & Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more! Previous Edition: IT Governance: Policies & Procedures, 2018 Edition ISBN 9781454884316¿
Author: Liz Gallacher
Publisher: John Wiley & Sons
Published: 2012-08-15
Total Pages: 420
ISBN-13: 1119943647
DOWNLOAD EBOOKEverything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
