"Strategies for effectively managing how information technology impacts human and organizational behavior are discussed in this business guide. Covering both the ôsoftö and ôhardö dimensions of organizational development, information is provided on e-communication, virtual teams, and action learning. A framework for increasing crosscultural efficiency and the global economy engagement is provided."
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Regional Economics: Fundamental Concepts, Policies, and Institutions is a unique and unconventional economics textbook which emphasizes the role of 'space' in economics and highlights the importance of non-economic factors particularly the role of institutions in regional development. It also presents the approach on how to evaluate regional development performance based on economic, social, and environmental considerations, which is the organizing principle for meeting people-oriented development and sustainable development goals. Other essential concepts such as 'regional science' and 'spatial economics' are also explored in this book.Why activities tend to be spatially concentrated and can get more intensified despite efforts to disperse them toward other regions? Why infrastructure development intended to increase activities and improve the population's welfare can produce the opposite outcome of greater interregional inequality? What is the role of regional and national policies in affecting growth incentives, and how non-economic factors such as institutions and the quality of local leaders can make a difference in welfare achievement? Addressing these questions allows readers to better understand the various phenomena in the actual development process.
Now in a fourth edition, this standard student reference has been totally revised and updated. It remains the definitive introduction to the history, philosophy, and methodology of human geography; now including a detailed explanation of key ideas in human geography's post-modernist and post-structuralist 'turns'. The book is organized into six sections: What is Geography?: an introduction to the discipline, and a discussion of its organization and basic research approaches, informed by the question 'what difference does it make to think geographically?' Foundations of Geography: an examination of geography from Antiquity to the 1950s, with a special focus on human/environment relation. Geography 1950-1980: a critical review of the development of geography as a spatial science. Paradigms and Revolutions: an analysis of paradigm shifts in geography, introducing students to key debates in the philosophy of science. Positivism and its Critics: a detailed discussion of positivism, critical theory, humanistic geography, behavioural geography, and structuralism. New Trends and Ideas developing critical responses: structuration theory, realism, post-structuralism, post-modernism, feminism and actor-network theory. This text explores complex ideas in an intelligible and accessible style. Illustrated throughout with research examples and explanations in text boxes, questions for discussion at the end of each chapter and a concept glossary, this is the essential student companion to the discipline.
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
Since the first edition of The Human Side of Disaster was published in 2009, new catastrophes have plagued the globe, including earthquakes in Haiti and New Zealand, tornadoes in Alabama and Missouri, floods in numerous locations, Hurricane Sandy, and the infamous BP oil spill. Enhanced with new cases and real-world examples, The Human Side of Disaster, Second Edition presents an updated summary of the social science knowledge base of human responses to disaster. Dr. Drabek draws upon his 40-plus years of conducting research on individual, group, and organizational responses to disaster to illustrate and integrate key insights from the social sciences to teach us how to anticipate human behaviors in crisis. The book begins with a series of original short stories rooted within actual disaster events. These stories are woven into the entire text to demonstrate essential findings from the research literature. Dr. Drabek provides an overview of the range of disasters and hazards confronting the public and an explanation of why these are increasing each year, both in number and scope of impact. The core of the book is a summary of key findings regarding disaster warning responses, evacuation behavior, initial post-impact survival behavior, traditional and emergent roles of volunteers, and both short-term and longer-term disaster impacts. The theme of "organized-disorganization" is used to illustrate multiorganizational response networks that form the key managerial task for local emergency managers. The final chapter provides a new vision for the emergency management profession—one that reflects a more strategic approach wherein disasters are viewed as non-routine social problems. This book will continue to be an invaluable reference for professionals and students in emergency management and public policy and aid organizations who need to understand human behavior and how best to communicate and work with the public in disaster situations.
