Stop Harming Customers

Stop Harming Customers

Author: David Silverman

Publisher: Business Expert Press

Published: 2023-12-08

Total Pages: 157

ISBN-13: 1637425406

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Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it’s not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don’t want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you’re interested in cryptocurrency, this book’s for you too!)


Understanding and Responding to Self-Harm

Understanding and Responding to Self-Harm

Author: Allan House

Publisher: Profile Books

Published: 2019-06-06

Total Pages: 165

ISBN-13: 1782834354

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Self-harm is increasingly prevalent in our society. But few of us understand why, or know what to do to help ourselves, friends or family in such situations. It can be very isolating. Understanding and Responding to Self-Harm aims to fill this gap, providing practical information and advice for anyone who has an experience of self-harm. Showing the various forms self-harm can take, this book explores the reasons behind it, and offers advice on self-management, support to others, and what services are available. Full of clear, thoughtful advice for those who may be thinking of harming themselves, or have already done so, as well as guidance for families and friends on helpful strategies and responses - and ones to avoid - it uses evidence from research and direct experience to provide an essential resource.


Women and Self Harm

Women and Self Harm

Author: Gerrilyn Smith

Publisher: Routledge

Published: 2002-09-11

Total Pages: 175

ISBN-13: 1135961115

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Hundreds of thousands of women self-mutilate, yet very little is known about the reasons for this widespread phenomenon or the experience of self-harming itself. Now, this powerful and accessible book gathers together the personal testimonies of a broad range of women who self-mutilate, explores the causes and effects of self-harming behavior and offers strategies for understanding, overcoming and healing from self-mutilation.


Women and Self Harm

Women and Self Harm

Author: Gerrilyn Smith

Publisher: Routledge

Published: 2002-09-11

Total Pages: 175

ISBN-13: 1135961123

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First published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.


The ISIS Agreement

The ISIS Agreement

Author: Alan AtKisson

Publisher: Earthscan

Published: 2012

Total Pages: 337

ISBN-13: 1849773092

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This is the must-have book for leaders in business, organizations and government who are scrambling to get a grip on sustainability while improving performance in the era of climate change.Renowned business and sustainability consultant Alan AtKisson distils decades of wisdom and experience into this highly readable and motivational work. Covering theory and practice, obstacles and opportunities, case studies and poignant personal anecdotes, The ISIS Agreement draws the reader ever deeper into a global 'conspiracy of hope.'The core of the book is AtKisson's potent Accelerator, adopted for use in dozens of countries by business, governments, and organizations such as UNEP. A comprehensive toolkit that helps integrate sustainability into organizations, initiatives and plans, it can be used by any group, organization, business, community or region, in virtually any context. Central to the Accelerator is the potent ISIS (Indicators, Systems, Innovation, Strategy) method that teaches leaders how to create a whole-systems view of their organization, to identify and understand blockages and opportunities, and to leverage the potential for innovative change that adds value and accelerates progress towards sustainability.


The Sustainability Transformation

The Sustainability Transformation

Author: Alan AtKisson

Publisher: Routledge

Published: 2012-06-25

Total Pages: 342

ISBN-13: 1136537260

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The Sustainability Transformation is a must-read for anyone trying to make sense of what is happening to our world – and wanting to change it for the better. Renowned consultant and communicator Alan AtKisson, author of the sustainability classic Believing Cassandra, cuts through the jargon and illuminates the essentials in this highly readable and motivational work. The Sustainability Transformation covers theory and practice, tools and strategies, the opportunities and the obstacles, illustrated with in-depth case studies and poignant personal anecdotes. AtKisson's aim is to empower the reader and to help grow a global 'army of change agents,' working effectively to overcome the great challenges of our times. At the heart of the book is AtKisson's potent ISIS Method, used by business, governments, and organizations around the world. ISIS - Indicators, Systems, Innovation, Strategy - helps professionals, students, and amateurs alike to put sustainability to work and accelerate change, even when facing difficult circumstances. AtKisson also introduces the reader to many inspiring people, unsung heroes whose success stories provide a solid foundation for hope. Previously published in hardcover as The ISIS Agreement.


Freedom from Self-Harm

Freedom from Self-Harm

Author: Alexander L. Chapman

Publisher: New Harbinger Publications

Published: 2009-05-01

Total Pages: 280

ISBN-13: 1608824446

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Self-injury can be as addictive as any drug, and the secrecy and shame many sufferers feel about this behavior can keep them feeling trapped. But if you're ready to replace self-harm with a set of healthy coping skills, this compassionate and practical book can help. This complete guide to stopping self-injury gives you the facts about self-harm, corrects common myths about this behavior, and provides self-soothing techniques you can begin using right away for regulating difficult or overwhelming emotions. Freedom from Self-Harm also includes self-assessment worksheets, guidance for seeking professional help, and information about the most effective therapies and medications. Drawn from treatments such as dialectical behavior therapy and acceptance and commitment therapy, the tools in this book can help you cope with your emotions whenever you feel the urge to self-harm. This book has been awarded The Association for Behavioral and Cognitive Therapies Self-Help Seal of Merit — an award bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.


The Aesthetics of Self-Harm

The Aesthetics of Self-Harm

Author: Zoe Alderton

Publisher: Routledge

Published: 2018-05-11

Total Pages: 224

ISBN-13: 1317269284

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The Aesthetics of Self-Harm presents a new approach to understanding parasuicidal behaviour, based upon an examination of online communities that promote performances of self-harm in the pursuit of an idealised beauty. The book considers how online communities provide a significant level of support for self-harmers and focuses on relevant case studies to establish a new model for the comprehension of the online supportive community. To do so, Alderton explores discussions of self-harm and disordered eating on social networks. She examines aesthetic trends that contextualise harmful behavior and help people to perform feelings of sadness and vulnerability online. Alderton argues that the traditional understanding of self-violence through medical discourse is important, but that it misses vital elements of human group activity and the motivating forces of visual imagery. Covering psychiatry and psychology, rhetoric and sociology, this book provides essential reading for psychologists, sociologists and anthropologists exploring group dynamics and ritual, and rhetoricians who are concerned with the communicative powers of images. It should also be of great interest to medical professionals dealing with self-harming patients.


A History of Cyber Security Attacks

A History of Cyber Security Attacks

Author: Bruce Middleton

Publisher: CRC Press

Published: 2017-07-28

Total Pages: 156

ISBN-13: 1351651900

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Stories of cyberattacks dominate the headlines. Whether it is theft of massive amounts of personally identifiable information or the latest intrusion of foreign governments in U.S. government and industrial sites, cyberattacks are now important. For professionals and the public, knowing how the attacks are launched and succeed is vital to ensuring cyber security. The book provides a concise summary in a historical context of the major global cyber security attacks since 1980. Each attack covered contains an overview of the incident in layman terms, followed by a technical details section, and culminating in a lessons learned and recommendations section.