Public Service Operations Management
Public Service Operations Management

Author: Zoe J. Radnor

Publisher: Routledge

Published: 2015-07-30

Total Pages: 481

ISBN-13: 1317602951

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How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Operations Management in Service Industries and the Public Sector
Operations Management in Service Industries and the Public Sector

Author: Christopher Voss

Publisher: John Wiley & Sons

Published: 1985

Total Pages: 332

ISBN-13:

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Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists--rather than marketing managers--the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

Service And Operations Management
Service And Operations Management

Author: Cengiz Haksever

Publisher: World Scientific Publishing Company

Published: 2017-12-26

Total Pages: 691

ISBN-13: 9813209461

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The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

Handbook on Teaching and Learning in Operations Management
Handbook on Teaching and Learning in Operations Management

Author: Yufeng Zhang

Publisher: Edward Elgar Publishing

Published: 2024-05-02

Total Pages: 411

ISBN-13: 1802201947

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This essential Handbook outlines the latest research on operations management teaching, and identifies new developments in the overall trends of (de)globalisation, sustainability and digitalisation. It highlights contemporary developments in teaching practice, providing theoretical insights into potential future pedagogical directions.

Operational Performance 2
Operational Performance 2

Author: Pearson / Financial Times Professional

Publisher: Select Knowledge Limited

Published:

Total Pages: 172

ISBN-13: 0744627893

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This title explores the core role of operations – balancing demand with capacity and resource availability. It also explores ways of eliminating waste and the importance of innovation in operations. It highlights the role of project management approaches and techniques. It discusses the role of the team and stakeholders as well as the main project management tools and techniques.

Operations Management in Context
Operations Management in Context

Author: Frank Rowbotham

Publisher: Routledge

Published: 2012-05-23

Total Pages: 444

ISBN-13: 1136375392

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Operations Management in Context provides students with excellent grounding in the theory and practice of operations management and its role within organizations. Structured in a clear and logical manner, it gradually leads newcomers to this subject through each topic area, highlighting key issues, and using practical case study material and examples to contextualize learning. Each chapter is structured logically and concludes with summary material to aid revision. Exercises and self-assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the text.