Effective leadership and management in health and social care are built on good practice, strong relationships and a critical understanding of the wider context in which care takes place. Leading, Managing, Caring illustrates how leadership and management work in everyday settings, providing invaluable support to those practising or studying in the area. The book introduces the four core building blocks of the caring manager or leader: personal awareness, team awareness, goal awareness and contextual awareness. Together these form a firm foundation for understanding and practice. Drawing on up-to-date case studies, the authors explore how critical theoretical understanding can support practical attempts to work through complex situations with a diverse range of people. Also included is a toolkit containing carefully selected and practical tools for leading and managing change. This comprehensive textbook is suitable for existing and aspiring managers and leaders in a range of health and social care professions, or anyone interested in understanding more about the complex landscape in which care services are managed and delivered in the UK.
If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Here's the thing: most leaders think of themselves as caring leaders, but not all of them act in alignment with what that means for employees. Leaders may not be able to identify the level of care they are extending to their employees, but all employees intuitively know whether their bosses or managers are caring for them. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. Genuinely caring for people means that you want to see them succeed for themselves, not just for what they can do for you, your team, or your organization. This book incorporates ten sections with breakout stories and interviews that outline the necessary steps to make all employees feel included and cared for, as well as a call to action for all leaders. Younger states that leaders who have the positive power to change the lives of those they lead shouldn't just want to care for them; they should see it as imperative for the success of their employees and their organization.
A new book from the authors of the highly praised Transforming Leaders into Progress Makers, Leading with Care breaks new ground in the exploration of servant leadership. Bob DeKoch and Phil Clampitt, long-time collaborators, draw on their years of innovative practice and research to describe with vivid, real-world experiences, how leading with care enriches people and transforms organizations in our challenging times. DeKoch, with over 40 years of diverse executive leadership experience, which included 20 years leading The Boldt Company, a $1 billion construction services and real estate development company, has developed novel insights into leadership thinking and practice. Clampitt, an endowed, award-winning communication and information science professor at University of Wisconsin-Green Bay, has over 40 years of experience in university teaching, ground-breaking research, and business consulting. His lifelong passion is to explore the dynamic relationship between leadership, communication, and big ideas. Gallup recently reported that only 15% of employees in the United States are truly engaged in their workplace. Yet nearly 70% of employees say they would work harder if they felt more appreciated. Over 90% of employees surveyed believed their leadership “lacked communication skills to lead.” The gloomy stories behind sobering statistics reveal employees’ disappointment with current leadership approaches. Leaders can do better. That’s why the authors sought to go beyond the laudable sentiments of the “servant leadership” movement by envisioning, creating, and testing a new leadership platform based on a set of guiding beliefs and actual day-to-day practices. The authors’ unique perspective transforms traditional practices, like employee coaching and collaboration, into dynamic self-actualizing workplaces. How? By sharing how caring leaders adroitly blend visible and subtle practices to realize the aspirational benefits of coaching and collaboration. The authors use a similar approach to share insights about less frequently discussed leadership issues such as how to build an empowering network of relationships and transform pushback into progress. Anyone who wishes to craft their own distinctive, compelling, and empowering leadership style that unleashes the latent energy of people and their organizations will discover a robust and enriching framework for doing so in Leading with Care in a Tough World. “This book offers a simple yet powerful promise: caring leaders can produce extraordinary outcomes. With extensive research and sparkling details, DeKoch and Clampitt reveal how leaders at all levels can enlist our basic humanity to bring out the best in their teams.” --Daniel H. Pink, #1 New York Times bestselling author of The Power of Regret, When, and Drive “Leading with Care in a Tough World is a masterful book!!! It is pragmatic, thought-provoking, and exceptionally well-written. Effective leadership today requires you to grapple with a broad range of variables. DeKoch and Clampitt provide a framework, reinforced with real-world examples and self-assessment tools, that will help you turn ideas into effective action. If you’re a leader, or aspiring to become one, I strongly recommend this book.”--Frank Sonnenberg, Award-winning author of nine books, including Managing with a Conscience and The Path to a Meaningful Life "Unlock the keys to successful leadership in Leading with Care in a Tough World. Filled with inspiring stories, practical advice and years of tried-and-true methods, DeKoch and Clampitt will teach you how to be the leader of the future. An excellent read!"--Dr. Marshall Goldsmith is the Thinkers50 #1 Executive Coach and New York Times bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There. "How can we lead others - and ourselves - in an uncertain and fast-changing world? This humane, thoughtful, and practical new book shows the way." --Dorie Clark, Wall Street Journal bestselling author of The Long Game and executive education faculty, Duke University Fuqua School of Business “Brilliant insight into the realities of leadership. DeKoch and Clampitt expose the manipulations that pass for emotional intelligence and the toxicity of fake positivity. Grounded in the difficult truths of human relationships, this excellent book illuminates the values and beliefs that guide a leader to success.” --Robert McKee, Fulbright Scholar and Globally Renowned Screen Writing Lecturer, Coach and Best Selling Author “An island of innovative insight amid an ocean of leadership BS.” --Professor James Barker, Herbert S. Lamb Chair in Business education, Dalhousie University
Featuring both research findings and practical recommendations, this book presents an innovative framework for nurturing leadership in the care and education of young children. Early educators are often seen as the objects of change, rather than the architects and co-creators of change. Douglass calls for a paradigm shift in thinking that challenges many long-held stereotypes about the early care and education workforce’s capacity to lead change. Case studies show how educators use their expertise every day to make a difference in the lives of children and families. These accounts demonstrate concrete strategies for expanding current thinking about who can be leaders for change and for developing more inclusive pathways for leadership. This book has the potential to revolutionize the field with a new model for developing and nurturing innovative, entrepreneurial, and skilled early educator leaders capable of driving transformative change—from classrooms and home-based programs to communities and beyond. “Douglass boldly calls for a re-envisioning of access to leadership in early care and education.” —From the Foreword by Lea J. E. Austin, co-director, Center for the Study of Child Care Employment “Provides a new and motivating lens for improving early childhood education ‘on the ground.’ This is a welcome and significant contribution to the field.” —Stacie G. Goffin, principal, Goffin Strategy Group “Offers a new framework for thinking about leadership development, including research findings and practical recommendations to create clear pathways and a supportive ecosystem.” —Marilou Hyson, consultant, Early Childhood Development and Education
The challenge of transforming organizational culture is at the heart of many key movements in contemporary healthcare, and understanding culture change has become a core leadership competency. However, much current practice is based on antiquated and psychologically unsophisticated theories, leaving leaders inadequately prepared for the complex task of implementing change. Leading Change in Healthcare presents relationship-centered administration, an effective new evidence-based alternative to traditional culture change methodologies. It integrates fresh insights and methods from complexity science, positive psychology and relationship-centered care, enabling a more spontaneous and reflective approach to change management. This fosters greater organizational awareness and real participation, as well as improved productivity and creativity, as well as staff recruitment and retention. Case studies drawn from primary care, hospitals, long-term care, professional education, international NGOs and other settings, rather than emphasizing the end results, are demonstrations of how to apply relationship-centered administration in everyday practice. Leading Change in Healthcare is a key resource for all practitioners, students and teachers of healthcare management, medical educators, and leaders in all areas of healthcare provision. 'We need a new way of seeing, a new way of leading - and the authors provide a clear guide and resources for the path ahead. Leading Change in Healthcare offers hope - and a method. A daily dose is just what the change doctor ordered.' from the Foreword by Carol Aschenbrener.
"An updated collection of short essays written by Ian Morrison for Hospitals and Health Networks magazine and its online editions. The essays tell important stories that address the current environment and are organized around overarching themes on how to build viable systems in health care finance and delivery. Fans of Ian s incisive Scottish wit will enjoy having these new, updated thoughts and insights in a portable and accessible format. New readers will find his analysis entertaining, irreverent, thoughtful and inspiring." -- publisher.
A succinct and practical primer on healthcare transformation, Leading Healthcare Transformation is a key resource for all clinicians in leadership positions. It summarizes high-profile healthcare topics and includes a synopsis of the evidence, examples, lessons learned, and key action steps for each topic covered.Providing cutting-edge insights fro
Healthcare systems worldwide are swamped with demand, short of resources, and ill-equipped to respond to global health crises like COVID-19. This book is a guide for reforming healthcare delivery. The way we organize care matters, and the people best positioned to drive this are the clinicians who deliver care. The book offers a framework for transforming healthcare delivery that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change; identifies key decisions to be made, actions to be taken, and factors that must be taken into account; and gives clinicians the tools and perspectives they need to lead change. The challenge of modern healthcare is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care at the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.
The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.
This guide offers a different approach from the misleading formulae for success offered by much self-help business literature. The authors believe that in today's turbulent competitive environment, it is necessary to embrace uncertainty and set more realistic expectations.
