Thirty Seven Ideas For Business Operation Improvement*
Author: Ron Parker
Publisher: Operation Improvement Inc
Published: 2011-06-22
Total Pages: 156
ISBN-13: 0615500285
DOWNLOAD EBOOKFor the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: Metrics - Technology Integration - Accountability and Motivation - Roles & Responsibilities - Operations Methods, Procedures & Work Flow - Customer Service & Call Center Operations - Sustainable Customer Service and Support - Reduction of Scrap, Re-Work and Returned Product - Quality Data Analysis & Reporting - Decision Support and Back Office Processes - Scheduling & Work Force Management - Operations Process Knowledge Management - and more.