The Ombudsman Handbook
The Ombudsman Handbook

Author: James T. Ziegenfuss, Jr.

Publisher: McFarland

Published: 2014-01-10

Total Pages: 215

ISBN-13: 0786485329

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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

The Organizational Ombudsman
The Organizational Ombudsman

Author: Charles L. Howard

Publisher: American Bar Association

Published: 2010

Total Pages: 678

ISBN-13: 9781604427783

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This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.

Ombudsman Plan
Ombudsman Plan

Author: D.C. Rowat

Publisher: McGill-Queen's Press - MQUP

Published: 1973-01-15

Total Pages: 331

ISBN-13: 0773584250

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A Practical Guide to Organizational Ombuds
A Practical Guide to Organizational Ombuds

Author: Charles L. Howard

Publisher:

Published: 2022

Total Pages:

ISBN-13: 9781639050543

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"Many people and organizations do not understand what organizational ombuds are and how they work. They want to know what value these programs really add, and they frequently express skepticism about ombuds' claim of confidentiality and how these programs can operate independently within an organization when an ombuds may be an employee of the organization. This book is a practical guide for those who have questions such as these about organizational ombuds programs and how they operate"--

Research Handbook on the Ombudsman
Research Handbook on the Ombudsman

Author: Marc Hertogh

Publisher: Edward Elgar Publishing

Published: 2018-11-30

Total Pages: 550

ISBN-13: 1786431254

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The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.

The Ombudsman Plan
The Ombudsman Plan

Author: Donald Cameron Rowat

Publisher: Lanham : University Press of America

Published: 1985

Total Pages: 216

ISBN-13:

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"The Scandinavian countries, long egarded as models of democratic government, have originated a unique agency of government: a special parliamentary officer known as the ombudsman, which might be translated loosely as citizens' defender, grievance man or public watchdog. His job is to receive complaints from citizens about the way they have been treated by government officials, to investigate these complaints and, where he finds them justified, to propose a remedy. When remedial action is not taken, he can publicize the case and report on it to parliament"--pg. iv.

Accountability in the EU
Accountability in the EU

Author: Herwig C.H. Hofmann

Publisher: Edward Elgar Publishing

Published: 2017-06-30

Total Pages: 305

ISBN-13: 1785367315

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In the first interdisciplinary work focused on the European Ombudsman, expert observers of EU institutional affairs provide a thorough evaluation of the Ombudsman and its constitutional role, powers, activities and future potential. The book addresses the Ombudsman’s impact on accountability in the EU’s executive branch and offers new suggestions for the further development of the practice of ‘ombuds review’.

Improving the Quality of Care in Nursing Homes
Improving the Quality of Care in Nursing Homes

Author: Institute of Medicine

Publisher: National Academies Press

Published: 1986-02-01

Total Pages: 432

ISBN-13: 0309036461

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As more people live longer, the need for quality long-term care for the elderly will increase dramatically. This volume examines the current system of nursing home regulations, and proposes an overhaul to better provide for those confined to such facilities. It determines the need for regulations, and concludes that the present regulatory system is inadequate, stating that what is needed is not more regulation, but better regulation. This long-anticipated study provides a wealth of useful background information, in-depth study, and discussion for nursing home administrators, students, and teachers in the health care field; professionals involved in caring for the elderly; and geriatric specialists.

Getting Past No
Getting Past No

Author: William Ury

Publisher: Bantam

Published: 2007-04-17

Total Pages: 210

ISBN-13: 0553903640

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We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to: • Stay in control under pressure • Defuse anger and hostility • Find out what the other side really wants • Counter dirty tricks • Use power to bring the other side back to the table • Reach agreements that satisfies both sides' needs Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!