The Next Frontier of Restaurant Management
The Next Frontier of Restaurant Management

Author: Alex M. Susskind

Publisher: Cornell University Press

Published: 2019-06-15

Total Pages: 229

ISBN-13: 1501736531

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"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.

The Next Frontier of Restaurant Management
The Next Frontier of Restaurant Management

Author: Alex M. Susskind

Publisher: Cornell University Press

Published: 2019-06-15

Total Pages: 254

ISBN-13: 1501736523

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"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.

Tourism and the Experience Economy in the Digital Era
Tourism and the Experience Economy in the Digital Era

Author: Xiang Ying Mei

Publisher: Taylor & Francis

Published: 2023-10-02

Total Pages: 227

ISBN-13: 1000968375

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This book brings together diverse theoretical perspectives and practical examples of the experience economy in developing and developed economies in tourism-related industries. It provides insights on ‘new’ experience development attributed to new technology and changes in consumer behaviour. It explores how digitalisation and new digital tools, smart solutions, smart applications, and social media platforms to frame and create unique and memorable experiences. It also focuses on the role of technology in changing consumer behaviour and motivations. Chapters are contributed by global academicians and industry practitioners with the goal to link theories to practical case studies and thought points throughout the chapters to trigger curiosity and critical thinking. This book provides insights on the development and trends in the tourism industry in the ‘new’ technology-driven experience economy. It will appeal to students, researchers and practitioners in the fields of tourism, the creative industries, business studies, cultural studies and leisure studies.

Designing Coffee Shops and Cafés for Community
Designing Coffee Shops and Cafés for Community

Author: Lisa K. Waxman

Publisher: Routledge

Published: 2022-04-19

Total Pages: 195

ISBN-13: 1000575284

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Designing Coffee Shops and Cafés for Community brings together research, theory, and practical applications for designing coffee shops and cafes as places to enhance community connections. As people search for meaning and connection in their lives, they often seek out places that root them in their community. Designers are responsible for creating these spaces, and to do so well, they need to understand the physical and social attributes that make such spaces successful. Addressing societal trends, environment and behavior theories, place attachment, branding, authenticity, location, layout, and ambiance, the book provides guidelines to help designers and operators create more welcoming third places—places that are not home, not work, but those where we can relax in the company of others. It includes eight case studies by authors from threecountries that ground the theories in real-life third places. Its practical design guidelines cover location, accessibility, seating, lighting, sound, and more. Written for students, academics, and designers, this book discusses the value of coffee shops and cafés and guides readers through the ways to create places of belonging that bring people together.

Delivering the Digital Restaurant
Delivering the Digital Restaurant

Author: Carl Orsbourn

Publisher:

Published: 2021-10-12

Total Pages: 264

ISBN-13: 9781645439486

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The omnichannel disruption that upended retail has finally come to the restaurant industry. Restaurateurs must shift how they think, behave, and invest to survive and thrive. Today's consumers are well-conditioned in their expectations: they want the same tech-savvy, on-demand, and frictionless interactions with restaurants that they get in every other vertical. If you think your 1,000-unit restaurant chain is too big to fail, remember that 1,000-unit Sears closed nearly all of its stores after it filed for bankruptcy in February 2019. If you think your local family independent restaurant is too beloved to fail, remember the Amazon effect changed the face of main street and traditional retailing. Delivering the Digital Restaurant explores the massive disruption facing American restaurants through first-hand accounts of food industry veterans and start-up entrepreneurs innovating the future of food. Combining sociological observations, rich industry data, and insider knowledge, Delivering paints a picture of how food is evolving and how you as a leader, owner, or operator can successfully innovate and meet the new consumer demands to capitalize on the opportunities ahead. Those who understand this digital disruption will be better positioned to embrace the innovation that consumers are demanding. Those who resist will surely be left behind.

Hospitality Management Education
Hospitality Management Education

Author: Clayton W. Barrows

Publisher: Psychology Press

Published: 1999

Total Pages: 320

ISBN-13: 9780789004413

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Available on Hospitality and Tourism Complete Publications via EBSCOHOST via internet. A password may be needed off campus.

Impact of ICTs on Event Management and Marketing
Impact of ICTs on Event Management and Marketing

Author: Birdir, Kemal

Publisher: IGI Global

Published: 2020-12-04

Total Pages: 357

ISBN-13: 1799849554

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Conferences, symposiums, and other large events that take place at far away hotels require many hours of preparation to plan and need a capable event staff to market. Without the innovative technologies that have changed the face of the tourism industry, many destinations would be unequipped to handle such a task. Impact of ICTs on Event Management and Marketing is a collection of innovative research on the methods and applications of information and communications technologies on almost all facets of hospitality and tourism-related businesses including hotels, restaurants, and other tourism areas. While highlighting topics including digital marketing, artificial intelligence, and event tourism, this book is ideally designed for business managers, event planners, and marketing professionals.

Small Business Management
Small Business Management

Author: Timothy S. Hatten

Publisher: SAGE Publications

Published: 2023-11-03

Total Pages: 589

ISBN-13: 1071848186

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Small Business Management, Eighth Edition equips students with the tools to navigate important financial, legal, marketing, and managerial decisions when creating and growing a sustainable small business. Author Timothy S. Hatten provides new cases, real-world examples, and illuminating features that spotlight the diverse, innovative contributions of small business owners to the economy. Whether your students dream of launching a new venture, purchasing a franchise, managing a lifestyle business, or joining the family company, they will learn important best practices for competing in the modern business world. This title is accompanied by a complete teaching and learning package. Contact your Sage representative to request a demo. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It′s a learning platform you, and your students, will actually love. Learn more. Assignable Video with Assessment Assignable video (available in Sage Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

Multimedia Computing
Multimedia Computing

Author: Sorel Reisman

Publisher: IGI Global

Published: 1993-12-31

Total Pages: 634

ISBN-13: 9781878289223

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Multimedia computing (MMC) is becoming an increasingly popular technology. The widespread use of personal computers, together with significant scientific and economic breakthroughs in multimedia technology have begun to make multimedia a practical paradigm of end user computing, from the interactive text and graphics model that has developed since the 1950s into one that is more compatible with the digital electronic world of the next century. Although the field of multimedia computing is more than 30 years old, the rapidly changing personal computing industry has become obsessed with a set of technologies, products and practices that falls under the rubric of multimedia computing. As the industry continues to race toward the 21st century, it is becoming more and more difficult for people who are interested, but not directly involved in the development of MMC to identify and understand the important and key issues that underlie this topic. Multimedia Computing: Preparing for the 21st Century addresses the modern environment of MMC by providing you with a contemporary and extensive source book for issues surrounding MMC today and trends and issues related to the next generation of end user computing utilizing the technologies of multimedia.

Information and Communication Technologies in Tourism 2013
Information and Communication Technologies in Tourism 2013

Author: Lorenzo Cantoni

Publisher: Springer Science & Business Media

Published: 2013-11-18

Total Pages: 580

ISBN-13: 3642363091

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​The papers presented in this volume advance the state of the art in social media and Web 2.0, electronic tourism marketing, web site and search engine optimization, technology adoption and diffusion, online communities, tourism management and decision support, eLearning, mobile technologies and applications in tourism, recommender systems, e-intermediaries and networks in tourism, customer research in e-tourism and user generated content. The volume collects research papers of prominent scholars from around the world with a disciplinary background in the fields of social or computer sciences. The book covers the most significant topics within the study field of electronic tourism and addresses both, academics and practitioners interested in the latest advances in the electronic travel and tourism domain.