A Complaint Free World
A Complaint Free World

Author: Will Bowen

Publisher: Harmony

Published: 2013-02-05

Total Pages: 306

ISBN-13: 0770436390

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Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

Wilber Winkle Has a Complaint!
Wilber Winkle Has a Complaint!

Author: John Homans

Publisher: Bancroft Press

Published: 1997

Total Pages: 453

ISBN-13: 0963124641

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Wilber Winkle, an idiosyncratic nebbish with a peculiar focus on the odd and unlikely fact, has corresponded for years with America's major corporations. Fuelling his complaints and comments is a single overriding premise: that the rights of consumers -- his rights -- are under siege, and he must do what he can to defend them. Employing the exasperating curiosity of a six year old and far-fetched notions which only he can devise, Wilber will have readers laughing aloud, trying to read their favourite Wilber letters to friends and relatives without cracking up. A devilishly clever book!

Culture of Complaint
Culture of Complaint

Author: Robert Hughes

Publisher: Harvill Press

Published: 1999

Total Pages: 176

ISBN-13: 9781860466373

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In this witty and belligerent polemic Robert Hughes inspects and dismantles the core elements of the contemporary American ethos. To the left, he skewers political correctness, Afro-centrism and academic obsession with theory. To the right, he fires broadsides at free-market capitalist demagogy. Hughes is superbly scathing about politically correct shibboleths which are idle gestures rather than real solutions to the problems of racism and sexism; he identifies the confusion between thinking and feeling which bedevils much debate and which leads people to equate intellectual disagreement with personal attack; he uses his own experiences as an art critic and historian to launch a blistering attack on many of the trends in contemporary art. Hughes identifies a hollowness at the cultural core of America and, in this lucid and invigorating diagnosis of a great nation at odds with itself, he has written a masterpiece of robust polemic.

Effective Complaint Management
Effective Complaint Management

Author: Bernd Stauss

Publisher: Springer

Published: 2019-01-31

Total Pages: 496

ISBN-13: 3319987054

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This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.