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Author: Richard L. Wessler
Publisher: Academic Press
Published: 2001-07-31
Total Pages: 354
ISBN-13: 9780127444703
DOWNLOAD EBOOKThis book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumptions and jargon, and can be integrated into almost all other approaches to treatment when therapy stalls. (Midwest).
Author: Wessler
Publisher: Academic Press
Published: 2003-04-01
Total Pages:
ISBN-13: 9780127444710
DOWNLOAD EBOOKAuthor: A. Oade
Publisher: Palgrave Macmillan
Published: 2011-10-31
Total Pages: 192
ISBN-13: 9780230238428
DOWNLOAD EBOOKDo you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Author: Dr Kingsley Norton
Publisher: SAGE
Published: 1997-12-12
Total Pages: 180
ISBN-13: 9781446225264
DOWNLOAD EBOOK[In this book] "difficult clients" is meant as "difficulties with clients..". I like to be challenged in my thinking and there was much about this book that I found thought-provoking and challenging, and which made me re-examine my basic philosophy and approach to counselling... For the newly trained counsellor this book offers organizational, practical and theoretical advice... it gives a good academic overview of understanding how client-counsellor interactions can become difficult, together with some preventative techniques and case-work examples' -"Counselling, The Journal of The British Association for Counselling " Counsellors and other mental health professionals will inevitably encounter clients who are difficult to work with because they do not comply with the basic requirements of forming a trusting relationship and accepting help or advice. Such clients can place an enormous strain on those who try to help them. This book sets out practical guidelines, backed up by examples and a sound theoretical base, for the management of these difficult, disturbed or disturbing clients. The authors concentrate on the everyday difficulties of the transaction between practitioner and client in their respective social contexts, rather than locating the problems solely within the client, and indicate ways in which these difficulties can be successfully overcome.
Author: Fred J. Hanna
Publisher: Amer Psychological Assn
Published: 2001
Total Pages: 329
ISBN-13: 9781557987938
DOWNLOAD EBOOKAnnotation When a client seems unwilling to make the necessary changes, Hanna (counseling and human services, Johns Hopkins U.) suggests that therapists look for the seven precursors of change, including hope, the willingness to experience anxiety or difficulty, and the presence of social support, among others. If the client manifests these harbingers of change, he or she is in a good position for therapeutic success, regardless of the therapist's theoretical leanings. The author outlines the ways that these precursors work interdependently to produce change and offers tools and techniques to assess the presence of the precursors and implement them in therapy. Annotation c. Book News, Inc., Portland, OR (booknews.com).
Author: Jeffrey A. Kottler
Publisher: Corwin
Published: 2008-08-22
Total Pages: 168
ISBN-13: 9781412965293
DOWNLOAD EBOOKTake a proactive approach with your most challenging students! This second edition of a bestseller gives teachers a model to assess, understand, and respond to challenging students, plus new tables, charts, and reflection questions. Offering real-life scenarios from interviews with teachers, counselors, and school administrators, this updated volume provides: More tips for developing active listening skills that improve communication with students Suggestions for creating caring communities in the classroom A new section on dealing with aggressive and violent behavior Information on understanding parent behavior and suggestions for building positive connections with parents and families
Author: Jeffrey A. Kottler
Publisher:
Published: 1997
Total Pages: 88
ISBN-13:
DOWNLOAD EBOOKShows how to define who your most difficult students are and why; understand your students' actions within their particular cultural, peer, and familial contexts; discover how you can look inward to break through inaccurate perceptions that may interfere with your ability to be more helpful; challenge yourself to work in more flexible, creative ways; and find ways to work with difficult colleagues. Succeeding With Difficult Students is an essential resource for school counselors, teachers, principals - anyone who interacts on a regular basis with difficult students.
Author: Aryana Konnor
Publisher: Zen Mastery Srl
Published: 2021-02-06
Total Pages: 44
ISBN-13: 9786069837351
DOWNLOAD EBOOKCustomer Success: The Essential Guide On How to Deal With Difficult Customers, Learn Effective Customer Service Techniques and Strategies on How You Can Win Difficult Customers Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some point, some of them would be unsatisfied. It is important to understand what to expect from your customers and what your customers expect of you so you can provide great customer service that would leave both parties happy and satisfied. Studies have shown that customers are more likely to remember a negative customer experience than a positive one so it's important that you know how to turn around any negative experience your customer had with your product or organization. This book will give you the best tips and ideas on how to provide the best customer service to your customers. You will discover how to understand or think like your customers so you always know how to handle them. You will learn various techniques on how to deal and manage difficult customers. You will learn different ways on how to provide support and care for your customers. In this book, the following topics will be discussed: The Power of Customer Service Types of Difficult Customers Dealing With Difficult Customers It is said that customer service is what ultimately makes or breaks any company because no matter how great your product is if you can't provide quality customer service when the going gets tough, customers can easily find another great product to replace yours. And don't underestimate the power of word of mouth. If you want to learn more about the best strategies on how to provide excellent customer service, scroll up and click "add to cart" now.
Author: Andrew Sobel
Publisher: John Wiley & Sons
Published: 2020-03-31
Total Pages: 256
ISBN-13: 1119619106
DOWNLOAD EBOOKWorld-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He’s encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You’ll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You’ll master the art of reframing client requests, leading to broader, higher-impact engagements. You’ll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you’ll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they’re now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.
Author: Lee Canter
Publisher: Canter & Associates
Published: 1993
Total Pages: 276
ISBN-13:
DOWNLOAD EBOOKGift Local 05-20-2002 $18.95.
