Service Worlds
Service Worlds

Author: John Bryson

Publisher: Routledge

Published: 2013-04-15

Total Pages: 293

ISBN-13: 1135131937

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As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic development, in the rise of globalization and in the scale and structure of organizations. ICT has therefore accelerated the process of continual change and evolution that is the hallmark of both the capitalist economy and of organizations. Giving a student-friendly account of the diversity of theoretical perspectives, this outstanding book aids understanding the evolving economic geography of advanced capitalist economies. A series of detailed firm and employees' case studies from Europe, North America and the Asia Pacific, are used to inform useful theoretical case studies, which also investigate the significance of increased blurring of the lines between services and manufacturing functions in the production and consumption process.

Services and Economic Development in the Asia-Pacific
Services and Economic Development in the Asia-Pacific

Author: Professor James W Harrington

Publisher: Ashgate Publishing, Ltd.

Published: 2012-11-28

Total Pages: 263

ISBN-13: 1409487431

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Until the 1990s, industrialization was the dominant development paradigm for the Asia-Pacific region. Since then, advanced services (finance, business or 'producer services', information and creative services) have become deeply embedded in the processes of economic growth and change in the region. This rapid tertiary expansion is fundamentally restructuring national and regional economies and urban form in line with the introduction of advanced production systems, national modernization programmes and the globalization strategies of governments. Services are being actively deployed as instruments of metropolitan reconfiguration and land use change. This book explores various aspects of the relationship between service industries and economic development in Japan, South Korea, China, Taiwan, Singapore, India, Australia and New Zealand. It provides new sector-oriented and regional and national perspectives on services and development.

Producer Services in China
Producer Services in China

Author: Anthony G. O. Yeh

Publisher: Routledge

Published: 2013

Total Pages: 378

ISBN-13: 0415516773

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This groundbreaking volume is one of the first to address questions related to the development of producer services in China. The contributions explore a wide range of associated topics including the characteristics of the growth of producer services and how this is related to China's economic and urban transition, the distribution of these services amongst Chinese cities, as well as drawing comparison between producer service development in China and Western counterparts. The text also discusses the dynamics of the development of these services in China and how the political-economic embeddedness of China has shape the development of producer services. Finally, the consequences of this growth and how the economy and urban space have change in response is explored, as well as the challenges Chinese cities face in moving towards a service economy, and how this can inform future public policies.

The World of Customer Service
The World of Customer Service

Author: Pattie Odgers

Publisher: South Western Educational Publishing

Published: 2004

Total Pages: 244

ISBN-13: 9780538726689

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With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Service with Character
Service with Character

Author: David Lesjak

Publisher:

Published: 2014-06-01

Total Pages: 274

ISBN-13: 9781941500057

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DISNEY GOES TO WAR World War II had a profound impact on Walt Disney and his Studio. When the Nazi juggernaut rolled across Europe, theater doors were shuttered causing Disney's ledger to turn from black to red. Prewar, Disney films were distributed to 55 countries. By 1944, the majority of the company's revenue was being generated by just three countries. Disney adapted by having his Studio declared a war plant. Government work sustained the Studio for the war's duration, and Walt Disney, ever the patriot, offered his services at cost or for free. The classic fairy tales were quickly replaced with military training films, and propaganda films the Studio's Publicity Department labeled "psychological productions". Disney characters also pitched in on the home front. Mickey and the rest of the gang promoted war bonds, savings stamps, rationing, victory gardens, and salvage campaigns. And as new fighting units were formed, Disney artists fulfilled 1,200 requests for combat insignia sent in by servicemen looking for a familiar reminder of life back home. Service With Character explores this fascinating history of the Disney Studios. As one newspaper writer reported: "How fortunate America is to have Walt [Disney] on the job today. He's a...genius for whom the Axis would gladly give a dozen crack divisions."

Handbook of Anthropology in Business
Handbook of Anthropology in Business

Author: Rita M Denny

Publisher: Routledge

Published: 2016-06-16

Total Pages: 531

ISBN-13: 1315427834

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In recent years announcements of the birth of business anthropology have ricocheted around the globe. The first major reference work on this field, the Handbook of Anthropology in Business is a creative production of more than 60 international scholar-practitioners working in universities and corporate settings from high tech to health care. Offering broad coverage of theory and practice around the world, chapters demonstrate the vibrant tensions and innovation that emerge in intersections between anthropology and business and between corporate worlds and the lives of individual scholar-practitioners. Breaking from standard attempts to define scholarly fields as products of fixed consensus, the authors reveal an evolving mosaic of engagement and innovation, offering a paradigm for understanding anthropology in business for years to come.