Service Management Principles for Hospitality and Tourism
Service Management Principles for Hospitality and Tourism

Author: Jay Kandampully

Publisher:

Published: 2019-09

Total Pages: 0

ISBN-13: 9781911635161

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Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism.Service Management Principles for Hospitality & Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more.Service Management Principles for Hospitality & Tourism:* incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more!* surveys many topics covering operations, marketing, and human resources.* provides a sound set of principles of service management.This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

Author: Jay Kandampully

Publisher: Goodfellow Publishers

Published: 2024-04-30

Total Pages: 0

ISBN-13: 9781915097705

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Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

International Tourism and Hospitality in the Digital Age
International Tourism and Hospitality in the Digital Age

Author: Kumar, Suresh

Publisher: IGI Global

Published: 2015-04-30

Total Pages: 361

ISBN-13: 1466682698

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Tourism is one of the most rapidly evolving industries of the twenty-first century. The economy of many countries all over the world depends on their ability to attract visitors and maintain a distinct edge in a highly competitive market. International Tourism and Hospitality in the Digital Age brings together the best practices for growth, development, and strategic management within the tourism and hospitality industries. Highlighting comparative research that explores the cross-cultural contexts and societal implications of tourism, this book is an essential resource for professionals, researchers, academics, and students interested in a contemporary approach to promoting, managing, and maximizing profitability of leisure and recreation services.

Tourism Local Systems and Networking
Tourism Local Systems and Networking

Author: Luciana Lazzeretti

Publisher: Routledge

Published: 2006-08-14

Total Pages: 466

ISBN-13: 1136353208

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This book focuses on the role of networking, cooperation and partnership in destination management in response to the changing environment of the tourism industry. Firms and institutions are nowadays required to implement drastic management changes: they must adopt a systemic approach and become actively involved in formal and informal networks in order to increase efficiency and product quality, to gain a sustainable edge and face the competitive context. The work is dedicated to deepening the topics of the "Networking and Tourism Local System" session of the 12th ATLAS 2004 Annual Conference, "Networking & Partnership in Destination Development & Management", held in Naples. From a theoretical point of view, the papers included herein relate to two macro reference areas: applied economics and managerial sciences. The analysis range from national to local levels and focus on strategies, policies, and project experiences. Several cases from different areas (Finland, France, Ireland, Italy, Malaysia, Portugal, Spain, Sweden) are examined and provide features and issues that can be applied beyond the cultural and economic contexts.

The Emerald Handbook of ICT in Tourism and Hospitality
The Emerald Handbook of ICT in Tourism and Hospitality

Author: Azizul Hassan

Publisher: Emerald Group Publishing

Published: 2020-11-30

Total Pages: 582

ISBN-13: 1839826908

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The Emerald Handbook of ICT in Tourism and Hospitality incorporates key research findings, in-depth case studies and discussion of the future implications stemming from technologies changes and developments across a number of core themes.

Services Management
Services Management

Author: Jay Kandampully

Publisher:

Published: 2013-11-01

Total Pages: 384

ISBN-13: 9781292042916

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For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today - including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial - in selling services, hospitality enterprises are 'selling' personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book - ones that have proven so effective in other service sectors.

Gamification for Tourism
Gamification for Tourism

Author: Feifei Xu

Publisher: Channel View Publications

Published: 2021-05-10

Total Pages: 278

ISBN-13: 1845418247

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This book examines the cutting-edge concept of gamification in tourism. It provides a theoretical foundation for tourism gamification and discusses the concepts of gaming and gamification and their application in the tourism and hospitality industry. The chapters offer valuable insights by showcasing examples of best practice from different countries and addressing key issues of game mechanism and game design principles. They focus on areas such as game design elements, game player types and their motivation, location-based games, augmented reality and virtual reality games. The volume will be useful for students and researchers in tourism marketing, digital tourism, smart tourism and tourism futures. It also serves as a helpful tool for tourism industry practitioners looking to increase customer engagement, enhance loyalty and raise brand awareness.

Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service
Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service

Author: Fernandes, Gonçalo Poeta

Publisher: IGI Global

Published: 2023-08-25

Total Pages: 410

ISBN-13: 1668469871

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Tourism and hospitality are increasingly becoming more complex, having grown exponentially over the last decade. As the industry becomes more complex, new demands arise regarding its overall organization and operations, which call for not only more experienced and specialized staff, but also advanced technological solutions that support new paradigms and expectations. The Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service discusses the current changes and challenges in tourism and hospitality. Covering key topics such as entrepreneurship, local development, and technology, this major reference work is ideal for managers, entrepreneurs, business owners, industry professionals, researchers, academicians, scholars, practitioners, instructors, and students.

Social Media in Travel, Tourism and Hospitality
Social Media in Travel, Tourism and Hospitality

Author: Professor Evangelos Christou

Publisher: Ashgate Publishing, Ltd.

Published: 2012-10-01

Total Pages: 339

ISBN-13: 1409485145

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Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.