This all-new edition of the venerable "Service Etiquette" cements the guide's reputation as the definitive resource of military protocol. Protocol experts Conetsco and Hart have totally rewritten the book, expanding its scope and intended readership from military officers and military spouses to all levels of the military, government, and business professionals.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Case studies - put students in real-life scenarios and help them learn how to react to them. Unit-by-unit, element-by-element approach with full coverage of the underpinning knowledge. A competence-based approach, complemented by activities and pointers, to enhance students' knowledge. Freestanding units allow students to select material according to their needs. 'Get ahead' sections at the end of each unit, encourage further learning and development.
A comprehensive field guide to modern manners, including social skills, phones & social media, the workplace, dining, weddings, and more. Good manners are the hallmark of a well-rounded person, and are a character trait that can benefit one socially and professionally. However, a lot has changed since the first etiquette guides were published almost a century ago, with modern etiquette encompassing so much more than simply being able to identify between a chowder and consommé spoon. To step in and guide readers is Nancy R. Mitchell, who, for more than thirty-five years, has been an etiquette consultant and trainer for numerous institutions and corporations. From revealing the secrets behind successful networking and job interviews, to decoding proper dining habits, to wedding decorum, Etiquette Rules! succinctly gives readers everything they need to successfully maneuver with manners in today’s world. Praise for Etiquette Rules! “An excellent general primer for a young woman entering the workplace.” —The New York Times “In a world where reading news headlines would have you believe it has gone to hell in a hand-basket, it is nice to see someone making the effort to uphold some common civility and manners which, though they might be updated now for same-sex weddings, work cubicles or food trucks, are never out of style.” —DearAuthor.com
This book consist of 6 parts that provides vital knowledge and the art of describing, handling and serving the food and beverages by following the principles of food hygiene standards. This book is specially designed to meet the needs of the individuals in undergraduate courses and Diploma courses both for hotels and cruise operations. Each chapter in this book begins with the learning objectives and outcomes in accordance to the structure designed.
