Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Thank you Stan, for all you have done. You will be in our hearts for generations to come. Review "Revolutionary." -- MSNBC "An ideal pick"-- Midwest Book Review "This is the Harry Potterization of the Self-Help genre." "Undoubtedly the right book for the right time."-- Stan Lee From the Back Cover Whether you choose to fight crime or social injustice, advance in your career, further your education or just be a better you, there is a clear path to success in these pages... and it starts... with you becoming an actual SuperHero. SuperHeroes are everywhere in today's marketplace; Self-Help books more so. This is the first book to combine them both! Stan Lee called it "undoubtedly the right book for the right time." You can be more than you ever imagined and it can be fun. It can be informative... and you absolutely can begin today. Inside you will find 268 pages packed with truly rewarding content. The exercises are challenging, yes. They are meant to be... but they are also fun. You will learn more about who you really are than you ever thought possible. Every detail you need is inside: Training Plans Super Powers You Can Develop Missions to Plan and Accomplish Tools for Your Own Utility Belt Even Gadgets for Your Car! The book is divided into three sections: SuperHero Theory SuperHero Boot Camp Super Powers If you find yourself searching for that next level; if you know you can achieve more but you don't yet know how; if you are ready to leap off that proverbial cliff you are facing but just know that you can fly if you were only given a chance... than this book is definitely for you. I give you, my reader, but one promise: If you follow this book through until the end and you complete every exercise you find inside... you absolutely will become.... a SuperHero
If you had to rebuild the IT helpdesk from the ground up, how would you do it? Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent! Be an I.T. superhero! Turn the service desk around, improve the business, and catapult your career! In this book you will learn: ✅ How to lay the foundation that will ensure optimal service desk success! ✅ How to harness the unique talents of the service desk staff and align their roles! ✅ How to build a solid service desk solution by choosing the right ticketing system! ✅ How to use automation techniques to put your service desk on cruise control! ✅ BONUS: How to deal with the most common service requests and incidents! ...and much more! Don't let your IT career fall into a downward spiral. BUY this book NOW! Readers are loving Service Desk Superhero: "I wish I had a book like this years ago! The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice." -- J. M., IT Consultant and Business Systems Analyst, CGI "WOW is all I can say. I highly, highly recommend this book. There is no service desk reference like this out there....If you only had to buy one book about the service desk, this had better be it!" --- A.M., Business Consultant, TD Bank "This is an invaluable, must-have reference guide! It's an excellent compilation of best practices that Service Desks should refer to periodically." --- W. S., Cyber Security Consultant
Anyone can be a superhero and this guidebook will show you how! Just follow six easy steps and you’ll be saving the world in no time. Join an aspiring hero as he selects a secret identity, chooses a power, and much, much more. But be warned: it isn’t easy being super. And sometimes the greatest acts of heroism need a helping hand to get off the ground. Kristy Dempsey’s rollicking text, coupled with Mark Fearing’s expressive, cartoon-style illustrations will have readers laughing all the way to infinity and beyond!
The third installment in comics icon Stan Lee's series showing readers how to draw some of the most exciting and dynamic superheroes of all time. Spider-Man, the X-Men, the Fantastic Four, Iron Man, the Incredible Hulk, and the Avengers all share a common trait -- these hugely popular Marvel Comics superheroes were co-created by the legendary Stan Lee. Now, Lee shows readers everything they'll need to make their own mighty superheroes, just like his classic creations. Lee exposes his secret tools and techniques for bringing strong, inspiring heroes and heroines to life. He even shows aspiring creators how to expand their super-universes with evil villains, trusty sidekicks, brutes and monsters, super-pets, secret hideouts, and more! These invaluable insights from one of the greatest superhero creators of all time are must-haves for all fans of Lee's legendary superhero comic work.
More than just a cookbook, The Ultimate Guide to Being a Superhero is packed with clever insights, recipes, maneuvers, and gadgets for every aspiring superhero.
NATIONAL BESTSELLER • For anyone who wants to learn a foreign language, this is the method that will finally make the words stick. “A brilliant and thoroughly modern guide to learning new languages.”—Gary Marcus, cognitive psychologist and author of the New York Times bestseller Guitar Zero At thirty years old, Gabriel Wyner speaks six languages fluently. He didn’t learn them in school—who does? Rather, he learned them in the past few years, working on his own and practicing on the subway, using simple techniques and free online resources—and here he wants to show others what he’s discovered. Starting with pronunciation, you’ll learn how to rewire your ears and turn foreign sounds into familiar sounds. You’ll retrain your tongue to produce those sounds accurately, using tricks from opera singers and actors. Next, you’ll begin to tackle words, and connect sounds and spellings to imagery rather than translations, which will enable you to think in a foreign language. And with the help of sophisticated spaced-repetition techniques, you’ll be able to memorize hundreds of words a month in minutes every day. This is brain hacking at its most exciting, taking what we know about neuroscience and linguistics and using it to create the most efficient and enjoyable way to learn a foreign language in the spare minutes of your day.
When you borrow a plate from grandma, does she ask you to pay a deposit? Of course not. Likewise, blocking your non-paying ("freemium") customers from the core experience of your product, is like chopping your own leg off while running a marathon. Yet, this is just one of the crucial mistakes that most SaaS companies make right off the bat. Think about it. Do YOU have... Stalled accounts taking up valuable space? Sub-par clients who only expect freebies and don't ever use the full features of your product? Low conversion from free accounts to paid? Then, you might have a shot-yourself-in-the-foot problem. In this book, you'll find the easy, 6-step formula you can apply to your operations today that can change absolutely everything. You'll be able to count your company among giants like Mixpanel, Ubisoft, and Outsystems when you: Captivate clients' attention from the get-go. Make it easier for clients to get good at using your software so they are more likely to use it. Create a fool-proof checklist to make your product go viral. Match services with behaviors, and get users addicted to your product. Win rave reviews by making clients feel like VIPs. Use this strategy at each level in your team to supercharge its effect. Rinse and repeat, and watch your business grow while you sleep. In short, you'll discover why putting your customer first is the ultimate secret to growing your company. And how you can achieve astronomical conversions and customer loyalty without even trying. Check out what others are saying:
Zero to Genetic Engineering Hero is made to provide you with a first glimpse of the inner-workings of a cell. It further focuses on skill-building for genetic engineering and the Biology-as-a-Technology mindset (BAAT). This book is designed and written for hands-on learners who have little knowledge of biology or genetic engineering. This book focuses on the reader mastering the necessary skills of genetic engineering while learning about cells and how they function. The goal of this book is to take you from no prior biology and genetic engineering knowledge toward a basic understanding of how a cell functions, and how they are engineered, all while building the skills needed to do so.
ntroducing: "The World According to Me: A Guide to Being the Center of Your Own Universe” Are you ready to take charge of your life, embrace your individuality, and create a world that revolves around you? Welcome to "The World According to Me," a groundbreaking guide that empowers you to be the center of your own universe! In this captivating book, we invite you on a journey of self-discovery, where you'll learn to celebrate your uniqueness, prioritize your needs, and live a life that is authentically yours. It's time to break free from societal expectations and unleash the power within you. "The World According to Me" is not just another self-help book. It's a manifesto for those who dare to dream big, think boldly, and make their mark on the world. Discover the secrets to: Embracing Your Individuality: Unleash your true self and shine like never before. Celebrate your quirks, talents, and passions that make you one-of-a-kind. This book will teach you how to stand out from the crowd and create a life that reflects your unique identity. Prioritizing Your Needs: Say goodbye to self-neglect and hello to self-care. Learn how to put yourself first without guilt, setting boundaries that honor your well-being. Discover the art of saying "no" to others and "yes" to yourself, unlocking a world of fulfillment and personal growth. Unleashing Your Inner Power: Tap into your unlimited potential and unleash your inner superhero. "The World According to Me" will guide you through practical exercises and strategies to harness your strengths, conquer self-doubt, and step into a life of confidence and success. Building Authentic Relationships: Surround yourself with a tribe that supports and uplifts you. Learn to attract genuine connections, nurture meaningful relationships, and let go of toxic influences. This book will teach you the art of building a network of like-minded individuals who celebrate your individuality. Designing Your Reality: Become the architect of your own destiny. From goal-setting techniques to manifesting your dreams, "The World According to Me" empowers you to create a life that aligns with your deepest desires. Say goodbye to limitations and hello to a world where anything is possible. Are you ready to step into your power, create your own universe, and live life on your terms? "The World According to Me" is your ultimate guide to becoming the center of your own universe. Embrace your uniqueness, prioritize your needs, and ignite the spark within you. Don't wait for permission or validation from others. It's time to rewrite the rules and redefine what success and happiness mean to you. Grab your copy of "The World According to Me" today and embark on a transformative journey that will empower you to live a life that revolves around YOU. The world is waiting for you to take the stage.
