The Police Communications Operator Supervisor Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study.
The Police Communications Operator Supervisor Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam.
Revised, updated, and expanded, this practical hands-on book is packed full of step-by-step guidelines and suggestions for carrying out a multitude of leadership tasks and responsibilities focused on a changing workforce that serves an equally changing and complex society. While emphasizing the real value of common sense in good leadership practices, the author furnishes the aspiring novice or veteran police supervisor with specific advice on how to train, counsel, inspect, discipline, and assess the performance of his or her subordinates. He strives to help the supervisor with the vital obligations of being a planner, a problem resolution officer, and effective communicator within as well as outside the law enforcement organization. Major topics include: (1) what supervision means and what you need to know; (2) supervisory ethics, professional responsibilities as a teacher, inspector, advocate, and role model; (3) the key qualities of true leadership; (4) the vital job as an evaluator of employee performance, discipline in the correction process, oral and written communication skills; (5) the skills needed when dealing with the news media; (6) assistance in planning a career as a first-line leader in supervision; (7) the skills necessary for effective counseling; (8) managing external and internal complaints; (9) an effective role in community policing and customer service; and (10) effective leadership of different generations. Each chapter concludes with a brief “Points to Remember” that provides a quickly-read and easily remembered checklist of the chapter’s salient points. The seventh edition furnishes many more practical, helpful, and real-life examples pertaining to leadership issues. In addition, a new chapter, “Working for Someone,” offers insight into this all-important topic of what your supervisor expects, some pitfalls to avoid, addressing the boss’s problems, and learning the boss’s job. This new edition offers a realistic approach to the challenging task of providing strong, effective leadership to front-line employees in a dynamic, demanding profession.
This guide is a management overview of the POST Communications Training Officer Program. It offers the program manager information on developing and administering a comprehensive program that meets the need of the agency. It provides an overview of organizational structure, personnel selection, program presentation, and evaluation procedures. Each agency can adapt and then build on this model and apply the training provided in the POST public safety dispatch basic course to actual dispatch functions and performance.
This updated handbook provides reliable guidance on what to do next and offers practical, no-frills advice about what to do to counter the day-to-day challenges and outright calamities that make up the first-line leader’s work life. Perhaps even more important, it offers time-proven recommendations on how to prevent a bothersome situation from escalating into crisis proportions in the first place. It will prove equally useful to the veteran, novice or future law enforcement supervisor. Its sound advice will help him retain his emotional as well as physical and moral health in a real-world environment that seems to become more challenging every day. It will help him to lead and bring his people to share his practices and beliefs in doing a very critical job the right way. Just as it should be, the handbook is short on theory and long on “how to” advice. It is literally a resource that the supervisor can tuck into an equipment bag or otherwise keep close at hand. It likewise will aid him in carrying out the very practical tasks of communicating effectively; evaluating employee performance, correcting inappropriate behavior and helping his officers survive both on the street and in the police organization. A new chapter has been added on the topic of how to lead successfully during the current, very challenging environment for law enforcement, entitled “How to Lead During Challenging Times.” Summary boxes have been interspersed throughout the text that emphasize important points for police leaders to remember. Meanwhile, the handbook will assist the law enforcement leader in working well with his own boss and planning his own career. There is no job description in the world quite like that of first-line law enforcement boss. The job is as unique as it is difficult and vital to the success of any successful police organization. This book will help them become even better at their very important job.