Explains how to protect both guests and owners from various types of loss in hospitality management businesses. Ellis explain security equipment, procedures for guest concerns, departmental responsibilities in protecting guests and assets, protecting funds, emergency management, risk management and insurance.
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This textbook has been substantially updated to reflect safety and security issues of current concern within the hospitality industry. This third edition presents best practices and guidance related to risk management in the hospitality workplace. Content takes a broader and more global view of the issues, and focuses on identification and mediation of a variety of safety and security concerns.
This relevant introduction fills a void in the hospitality industry regarding security and loss prevention. The text provides meaningful guidance to hotel and motel management personnel with regard to management's role in security amid the growing concern of loss prevention and security issues. Topics covered include hotel management and loss prevention, physical security, loss prevention and hotel operations, risk management, legal considerations and international operations. For those in the hospitality industry or interested in pursuing the hospitality industry.
This book presents ideas to hotel/motel security directors and managers to help them understand some of the problems with which they will be confronted, the various approaches to solutions, and the ways of relating to other members of the management team to achieve optimum results.
A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line.
A Guide to Internal Loss Prevention provides an analysis of loss prevention factors from the inside looking out, rather than the outside looking in, bringing to management's attention specific organizational areas that may be contributing to internal loss. It is the authors' intent to demonstrate that management personnel often do not pay attention to essential details, and that this laxity, carelessness, or deliberate negligence is costing both industry and the consuming public billions of dollars annually in needless added costs. This book is organized by recognizable business functions rather than by type of organization. Key topics discussed include the administrative, financial, management, production area, personnel, and safety considerations of loss prevention. White collar crime, computer security, and information security are also covered. Where possible, case studies are supplied to clearly depict an actual loss situation, so that management sees how it can happen. An attempt is made to identify loss-producing situations, their possible causes, their effects, and finally, recommendations for remedies that may enable management to prevent recurrences, thereby saving money and ultimately profits.
Employee theft amounts to roughly $36.6 billion retail dollars lost annually, according to a 2008 National Retail Security Survey, and accounts for approximately 42.7 % of all retail losses. Each year organizations spend millions of dollars on theft detection/prevention devices yet still incur losses at the hands of their own employees; begging the
Contemporary Lodging Security examines every facet of hotel security, including education and training, the role of security, how to utilize security effectively, its positive returns on investment, and the pertinent applications of modern technology to loss prevention techniques. Timely issues such as risk management, liability issues, casino security, and insurance concerns are discussed, as well as possibles for the future of the industry. An essential reference for owners, managers, and professional security personnel. Provides information for a working knowledge of of the role and function of lodging security. Great for professionals and students.
