Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it’s all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager’s influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
A time-worn classic recounting of a unionists' struggle against exploitation and dictatorship—from within the mines of Bolivia Let Me Speak! is a moving testimony from inside the Bolivian tin mines of the 1970s, by a woman whose life was defined by her defiant struggle against those at the very top of the power structure, the Bolivian elite. Blending firsthand accounts with astute political analysis, Domitila Barrios de Chungara describes the hardships endured by Bolivia’s colossal working class, and her own efforts at organizing women in her mining community. The result is a gripping narrative of class struggle and repression, an important social document that illuminates the reality of capitalist exploitation in the dark mines of 1970s Bolivia and beyond. Twenty-five years after it was first published in English in 1978, the new edition of this classic book includes never-before-translated testimonies gathered in the years just before the book’s translation. Let Me Speak picks up Domitila’s life story from the 1977 hunger strike she organized—a rebellion that was instrumental in bringing down the Banzer dictatorship. It then turns to her subsequent exile in Sweden and work as an internationalist seeking solidarity with the Bolivian people in the early 1980s, during the period of the García Meza dictatorship. It concludes with the formation of the Domitila Mobile School in Cochabamba, where her family had been relocated after the mine closures. As we read, we learn from Domitila’s insights into a range of topics, from U.S. imperialism to the environmental crisis, from the challenges of popular resistance in Latin America, to the kind of political organizing we need—all steeped in a conviction that we can, and must, unite social movements with working-class revolt.
Why is it so challenging to create and keep meaningful friendships? Amanda Anderson provides the wise and witty answers, giving practical advice and sharing personal stories to guide us toward the kinds of friendships we long for. Blending faith-based insights and psychological truths, All My Friends Have Issues is a liberating guide to finding and becoming an authentic and encouraging friend. “Anderson becomes the friend we’ve always needed and, in the process, helps us become a better friend.” —Elisa Morgan, president emerita of MOPS International, speaker, and author of The Beauty of Broken “Be ready to laugh and then to learn as Amanda shares her weaknesses and foibles in her relationships with herself and her friends.” —David Stoop, PhD, clinical psychologist and author of You Are What You Think “A captivating and often hilarious book.” —Milan and Kay Yerkovich, authors of How We Love and How We Love Our Kids “Fun and informative. . . . A book I highly recommend!” —Debbie Alsdorf, speaker and author of It’s Momplicated and The Faith Dare “Warm, funny, authentic, and relatable.” —Vivian Mabuni, speaker and author of Open Hands, Willing Heart
USA Today bestselling author Susannah B. Lewis (creator of Whoa! Susannah) is back with another hilarious take on what so many people are thinking but are afraid to say aloud. Millions of online fans have flocked to Susannah B. Lewis's hysterical, take-no-prisoners rants about her pet peeves in everyday life. Now, in How May I Offend You Today?, Lewis turns her trademark humor to ordinary events that work her nerves--from people who wear t-shirts with indecent images to public displays of affection in the plumbing aisle of Lowe's--while keeping a wry eye on herself and her own temptation to vent grievances "like a teenage girl in overalls and Birkenstocks." Weaving together anecdotes from her distinctly Southern life with frequent references to the Bible, what she calls "our manual for living," Lewis says what many of us have thought, and in the process encourages us to stand firm in our views. The witty-yet-down-to-earth banter and uplifting, inspirational message of How May I Offend You Today? gives readers everywhere the boost necessary to make it through even their most trying days.
... it will be a Number 1 Book Seller around the world -Dawn Gobourne- Librarian, Marcus Garvey Library, London The Taste of Champagne Urge by Lyndon Walters . . . needs to be given credit for attempting an unusual concept . . . The central plot is dreamt up by two brains. . . The identity of the person in whose head the two brains reside, is a mystery almost till the very end of the novel .The authors aim with this book is to analyze human behavior . . . definitely worth a read and I would recommend it to all readers. -Online Book Club What a fantastic work by Lyndon Walters! I do honestly believe that this huge piece of writing would be turned to a futuristic movie series . . . put together in one of the clearest contrast of writing in relating complex ideas and stories . . . what a perfect way to narrate a story about Man, Love, Relationship, Politics and Ruler- ship in a dramatic and futuristic symbolism. -Godson Azu - Writer and Commentator, BenTV/Freevoiceradio London Lyndon Walters debut novel is an unputdownable epic of gargamtuan proportions literally and literarily . . . a plot and diversions that take you on a rollercoaster of a narrative that is relentless in its grip . . . To capture what its all about in a prcis would be like unlocking the secret of the universe in a sentence . . . Cannot recommend it enough. -Dotun Adebayo BBC Radio The author effectively creates an alternate reality and through it challenges the audience to explore the things they often take for granted . . . he cleverly creates a complex and complicated narrative and elevates the genre into one that will resonate with audiences of all stripes . . . several similar books have been adapted and produced into films to both critical and financial successes including The Matrix and Cloud Atlas . . . audiences around the world will one day enjoy The Taste of Champagne Urge. -Lawrence Koster Hollywood Treatment Film Screen Writer
