Labor in the Tourism and Hospitality Industry
Labor in the Tourism and Hospitality Industry

Author: Abdallah M. Elshaer

Publisher: CRC Press

Published: 2019-05-28

Total Pages: 522

ISBN-13: 0429877609

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An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce. The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, and seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice and human rights. Key features: • Provides an in-depth understanding of tourism employment • Presents a critical analysis of labor supply and demand in the tourism and hospitality industries • Considers the need for specific labor skills and training • Examines the reasons for labor shortages and turnover in the tourism and hospitality industry • Discusses labor ethics and social responsibility in hospitality/tourism organizations

A Hospitable World?
A Hospitable World?

Author: David Jordhus-Lier

Publisher: Routledge

Published: 2014-10-30

Total Pages: 253

ISBN-13: 1317751760

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The hospitality and tourism sector is a large and rapidly expanding industry worldwide, and can rightfully be described as a vehicle of globalisation. Hotels are among the cornerstones of the industry often drawing workers from the most vulnerable segments of multicultural labour markets, accommodating and entertaining tourists and business travelers from around the world. This book explores the organisation of work, worker identities and worker strategies in hotel workplaces, as they are located in heterogeneous labour markets being changed by processes of globalisation. It uses an explicitly geographical approach to understand how different groups of workers experience and respond to challenges in the hospitality industry, and is based on recent theoretical debates and empirical research on hotel workplaces in cities as different as Oslo, Goa, London, Las Vegas and Toronto. A multi-scalar analysis is taken where concrete worker bodies and their physical, emotional and embodied labour are seen in relation to, among other aspects: the regulation of national and regional labour markets, city governments with global city ambitions, and global corporate actors and labour migration patterns. The book sheds light on the hotel workplace as a hierarchical and fragmented social space as well as addressing questions on worker mobility, the fragmentation of work, scales of organisation and how workers can help shape the regulation of their industry. This timely volume brings together contributions from international academics and is valuable reading for all those interested in hospitality, tourism, human geography and globalisation.

Research Anthology on Human Resource Practices for the Modern Workforce
Research Anthology on Human Resource Practices for the Modern Workforce

Author: Management Association, Information Resources

Publisher: IGI Global

Published: 2021-12-30

Total Pages: 2224

ISBN-13: 1668438747

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Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Employment Relations in the Hospitality and Tourism Industries
Employment Relations in the Hospitality and Tourism Industries

Author: Rosemary Lucas

Publisher: Psychology Press

Published: 2004

Total Pages: 332

ISBN-13: 9780415297110

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This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry.

Critical Social Challenges in the Tourism Industry: Labor, Commodification, and Drugs
Critical Social Challenges in the Tourism Industry: Labor, Commodification, and Drugs

Author: Ç?vak, Bar??

Publisher: IGI Global

Published: 2023-09-25

Total Pages: 313

ISBN-13: 1668492571

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Critical Social Challenges in the Tourism Industry: Labor, Gentrification, and Drugs is a groundbreaking book that delves into the often-overlooked critical issues within the field of tourism. The book adopts a critical perspective, shedding light on power relations, domination, and oppression within the tourism industry. By exposing these dynamics, the critical paradigm seeks to liberate both tourist destinations and employees from exploitative conditions. From examining the social and environmental effects of tourism to addressing critical topics such as gentrification, consumerism, commodification, and critical pedagogy, this comprehensive study offers a fresh and thought-provoking analysis of the field. With a focus on labor transformation, the formation of the working class, and the employment of women, children, and immigrants, the book uncovers the intricate labor processes and interactions within the tourism industry. Furthermore, it explores important aspects such as tourist-employee interaction, LGBT tourism, illegal sex tourism, and the use of drugs and psychedelics in the context of tourist mobility. This book is ideal for researchers and students in the field of tourism, offering a comprehensive examination of critical issues within the industry.

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry
Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry

Author: Salih Kusluvan

Publisher: Nova Publishers

Published: 2003

Total Pages: 876

ISBN-13: 9781590336304

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The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.

Tourism Employment
Tourism Employment

Author: Michael Riley

Publisher: Channel View Publications

Published: 2002

Total Pages: 212

ISBN-13: 9781873150306

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This book is an attempt to understand tourism employment in a holistic way. Using ideas from labour economics, work psychology and industrial sociology the authors look at tourism employment in both its workplace context and its wider economic and social environment and attempt to tell a coherent story. Both behavioural and economic perspectives are used to address questions that are salient to manpower planning, education planning and tourism management. By examining the diversity and commonality within occupations against the background of a dynamic labour market the text develops themes that contribute to our understanding of the behaviour of workers and managers in the industry.

Be Our Guest
Be Our Guest

Author: William Terry

Publisher: Walter de Gruyter GmbH & Co KG

Published: 2022-10-24

Total Pages: 242

ISBN-13: 3110643804

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Adopting a geographic lens to examine the employment of guest workers in the United States, Be Our Guest offers readers the most comprehensive analysis of guest work in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Towards a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout are the voices of stakeholders involved in every aspect of guest work: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guest worker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna on the critical tourism studies side and the growing concern on the practitioner side over workforce quality and supply. Nevertheless, it is a benefit for everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.

Handbook of Human Resource Management in the Tourism and Hospitality Industries
Handbook of Human Resource Management in the Tourism and Hospitality Industries

Author: Ronald J. Burke

Publisher: Edward Elgar Publishing

Published: 2018-01-26

Total Pages: 449

ISBN-13: 1786431378

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The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.