Keys to Terrific Customer Service (paperback)
Keys to Terrific Customer Service (paperback)

Author: Laurence Hatch

Publisher: Lulu.com

Published: 2008-09-14

Total Pages: 133

ISBN-13: 0557004462

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Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.

One Minute Service
One Minute Service

Author: Bruce Loeffler

Publisher: Dc Press

Published: 2009-09-01

Total Pages: 135

ISBN-13: 9781932021448

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Offers ideas for creating a customer service culture that provides value, consistent quality, and excellence, using Walt Disney as a model to explain the suggestions.

Blockbusters
Blockbusters

Author: Gary S. Lynn

Publisher: Harper Paperbacks

Published: 2003-08-14

Total Pages: 272

ISBN-13: 9780060084745

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What Makes a BLOCKBUSTER? More than half of all new products fail in the marketplace. But companies can dramatically improve their odds of success by implementing five key practices -- all within their control. Drs.Gary Lynn and Richard Reilly share the results of a ten-year research study illustrated by the inside stories of nearly fifty of the most successful products ever created. Lynn and Reilly explain the five keys for companies wishing to develop the next blockbuster. Without these crucial elements a blockbuster new product is virtually impossible: Compelling Product Vision • Product Improvisation • Information Exchange • Senior Management Commitment • Teamwork

Sir Thursday (The Keys to the Kingdom #4)
Sir Thursday (The Keys to the Kingdom #4)

Author: Garth Nix

Publisher: Scholastic Inc.

Published: 2010-07-01

Total Pages: 354

ISBN-13: 0545278929

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The stellar fourth book in Garth Nix's masterpiece series. The stellar fourth book in Garth Nix's masterpiece series... now in paperback!On the fourth day there was war... Following their adventures in the Border Sea, Arthur and Leaf head for home. But only Leaf gets through the Front Door. Arthur is blocked because someone . . . or something . . . has assumed his identity and is taking over his life. Before Arthur can take action, he is drafted by Sir Thursday and forced to join the Glorious Army of the Architect. While Leaf tries to banish Arthur's doppleganger on earth, Arthur must survive his basic training, avoid getting posted to the Front and work out how he can free Part Four of the Will....

7 Keys to Great Paintings
7 Keys to Great Paintings

Author: Jane Hofstetter

Publisher: North Light Books

Published: 2004-12-22

Total Pages: 128

ISBN-13: 9781581804799

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Provides down-to-earth, lighthearted instructions for developing basic painting design skills, sharing step-by-step demonstrations and game-like tips while placing an emphasis on watercolor techniques.

24 Keys That Bring Complete Success
24 Keys That Bring Complete Success

Author: Paul J. Meyer

Publisher: Bridge Logos Foundation

Published: 2006

Total Pages: 168

ISBN-13: 9780882701080

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Complete success is so much more than money, freedom, power and influence. This work gives guidelines to follow to unlock your potential and your future.