IT Service Management Best Practices Using IBM SmartCloud Control Desk
IT Service Management Best Practices Using IBM SmartCloud Control Desk

Author: Axel Buecker

Publisher: IBM Redbooks

Published: 2013-12-12

Total Pages: 802

ISBN-13: 0738438677

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SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

IT Service Management Best Practices
IT Service Management Best Practices

Author: Bo Batty

Publisher:

Published: 2013

Total Pages: 802

ISBN-13:

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Addressing some of the more common issues that are encountered by users, this IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices. --

Migration Use Cases with the Migration Manager Version 7.5
Migration Use Cases with the Migration Manager Version 7.5

Author: Rebecca Alsop

Publisher: IBM Redbooks

Published: 2013-03-22

Total Pages: 470

ISBN-13: 0738437867

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By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities that were introduced with Tivoli's process automation engine V7.5. These use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager. In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when the Migration Manager is used. We strongly suggest that you read Chapter 1, "Migration strategy" on page 1 first before reading the other chapters. This chapter give syou a good foundation for all of the migration scenarios that are covered in the book. This book is a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another by using the Migration Manager.

IBM SmartCloud: Building a Cloud Enabled Data Center
IBM SmartCloud: Building a Cloud Enabled Data Center

Author: Pietro Iannucci

Publisher: IBM Redbooks

Published: 2013-05-21

Total Pages: 42

ISBN-13: 0738438049

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Organizations are looking for ways to get more out of their already strained IT infrastructure as they face new technological and economic pressures. They are also trying to satisfy a broad set of users (internal and external to the enterprise) who demand improvements in their quality of service (QoS), regardless of increases in the number of users and applications. Cloud computing offers attractive opportunities to reduce costs, accelerate development, and increase the flexibility of the IT infrastructure, applications, and services. Infrastructure as a service (IaaS) is the typical starting point for most organizations when moving to a cloud computing environment. IaaS can be used for the delivery of resources such as compute, storage, and network services through a self-service portal. With IaaS, IT services are delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs. IBM® has defined the Cloud Computing Reference Architecture (CCRA) based on years of experience of working with customers who have implemented cloud-computing solutions. The IBM CCRA is a blueprint or guide for architecting cloud-computing implementations. This IBM RedguideTM publication highlights the Cloud Enabled Data Center adoption pattern and describes how you can use it to define an IaaS solution. This guide is intended for chief technology officers, data center architects, IT architects, and application architects who want to understand the cloud-computing infrastructure necessary to support their applications and services by using an IaaS solution. It explains the technical and business benefits of a Cloud Enabled Data Center solution. It introduces a Cloud Enabled Data Center maturity model where each maturity level corresponds to an increase in the degree of automation and the cloud-computing capabilities that are available. In addition, this guide describes the architectural framework provided by the IBM CCRA and explains details about the Cloud Enabled Data Center adoption pattern.

Accelerating Modernization with Agile Integration
Accelerating Modernization with Agile Integration

Author: Adeline SE Chun

Publisher: IBM Redbooks

Published: 2020-07-01

Total Pages: 650

ISBN-13: 0738458368

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The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multicloud, decentralization, and microservices. The integration layer must transform to allow organizations to move boldly in building new customer experiences, rather than forcing models for architecture and development that pull away from maximizing the organization's productivity. Many organizations have started embracing agile application techniques, such as microservice architecture, and are now seeing the benefits of that shift. This approach complements and accelerates an enterprise's API strategy. Businesses should also seek to use this approach to modernize their existing integration and messaging infrastructure to achieve more effective ways to manage and operate their integration services in their private or public cloud. This IBM® Redbooks® publication explores the merits of what we refer to as agile integration; a container-based, decentralized, and microservice-aligned approach for integration solutions that meets the demands of agility, scalability, and resilience required by digital transformation. It also discusses how the IBM Cloud Pak for Integration marks a significant leap forward in integration technology by embracing both a cloud-native approach and container technology to achieve the goals of agile integration. The target audiences for this book are cloud integration architects, IT specialists, and application developers.

IBM i 7.2 Technical Overview with Technology Refresh Updates
IBM i 7.2 Technical Overview with Technology Refresh Updates

Author: Ryan Cooper

Publisher: IBM Redbooks

Published: 2016-11-02

Total Pages: 520

ISBN-13: 0738442070

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This IBM® Redbooks® publication provides a technical overview of the features, functions, and enhancements that are available in IBM i 7.2, including all the available Technology Refresh (TR) levels, from TR1 to TR3. This publication provides a summary and brief explanation of the many capabilities and functions in the operating system. It also describes many of the licensed programs and application development tools that are associated with IBM i. The information that is provided in this book is useful for clients, IBM Business Partners, and IBM service professionals that are involved with planning, supporting, upgrading, and implementing IBM i 7.2 solutions.

IBM Systems Director 6.3 Best Practices
IBM Systems Director 6.3 Best Practices

Author: Rufus Credle

Publisher: IBM Redbooks

Published: 2013-11-08

Total Pages: 554

ISBN-13: 0738438650

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This IBM® Redbooks® publication describes the positioning of the IBM Systems Director in the complete management range. It also compares the IBM Systems Director with the IBM Flex Systems Manager (FSM) and describes the environments for which each tool is best suited. This publication helps you plan, install, tailor, and configure the IBM Systems Director on different platforms. It contains information about required system resources and which network ports are used. It shows how to use the Workload Estimator to select the appropriate hardware for IBM Systems Director server and provides information about the IBM Systems Director Editions. Best practices are covered for the basic management tasks that are available in IBM Systems Director, including how to perform discovery; how to collect inventory on discovered resources; how to deploy agent, driver, and firmware updates; how to manage hardware events; and other miscellaneous tasks. An overview of best practices is provided for using IBM Systems Director VMControlTM. Systems Director VMControl is a cross-platform product that assists you in rapidly deploying virtual appliances to create virtual servers that are configured with the operating system and software applications that you want. It also enables you to group resources into system pools, which enable you to centrally manage and control the different workloads in your environment. The following plug-in offerings are described: Energy monitoring and management features offered by IBM Systems Director Active Energy ManagerTM along with the best practice, which needs to be followed in using the IBM Systems Director Active Energy Manager. The IBM AIX® Profile Manager is a tool that can help implement and monitor the security of all AIX servers in a production environment but also implement and monitor the system compliance of those AIX servers. Best practices and the most important questions to ask before creating Workload Partition Manager (WPAR) and WPAR Manager infrastructure. In addition, how you can manage and relocate WPARs using WPAR Manager graphical interface and the command-line interface. Network Control basic functionalities and how to plan for Network Control deployments and also a number of common scenarios with best practices. The IBM Systems Director Service and Support Manager describes how to set up and how to handle serviceable events. Best practices for the Storage Monitoring and Management capabilities offered by IBM Systems Director server. This book is for IBM IT specialists and IT architects, IBM Business Partners, and clients, who are utilizing or considering implementing IBM Systems Director.

Getting Started with IBM API Connect: Scenarios Guide
Getting Started with IBM API Connect: Scenarios Guide

Author: Alex Seriy

Publisher: IBM Redbooks

Published: 2016-09-08

Total Pages: 150

ISBN-13: 0738455547

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IBM® API Connect is an API management solution from IBM that offers capabilities to create, run, manage, and secure APIs and microservices. By using these capabilities, the full lifecycle of APIs for on-premises and cloud environments can be managed. This IBM RedpaperTM publication describes practical scenarios that show the API Connect capabilities for managing the full API life cycle, creating, running, securing, and managing the APIs. This Redpaper publication is targeted to users of an API Connect based API strategy, developers, IT architects, and technical evangelists. If you are not familiar with APIs or API Connect, we suggest that you read the Redpaper publication Getting Started with IBM API Connect: Concepts, Architecture and Strategy Guide, REDP-5349, before reading this publication.

DFSMS: Extended Address Volume
DFSMS: Extended Address Volume

Author: Keith Winnard

Publisher: IBM Redbooks

Published: 2016-07-05

Total Pages: 52

ISBN-13: 0738455423

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The rapid growth of big data and the storage of all that data is creating a critical problem for many organizations with IBM® z SystemsTM environments. This situation occurs because the data that is stored is using all of the addressable device storage that is available. This IBM RedpaperTM publication describes how extended addressable volume (EAV) for IBM 3390 Direct Access Storage Device (DASD) devices can solve the lack of addressable device storage space problem. The paper also describes the design points of EAV, the value of implementing EAV, and the use of EAV.

Migration Use Cases with the Migration Manager
Migration Use Cases with the Migration Manager

Author: Downing Bradley

Publisher: IBM Redbooks

Published: 2011-05-23

Total Pages: 288

ISBN-13: 0738435090

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The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® Tivoli Change and Configuration Management Database (CCMDB) and IBM Tivoli Service Request Manager®. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication covers the most common migration use cases with the Migration Manager. Of course, these use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager. In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when using the Migration Manager. We strongly suggest that you read Chapter 1, "Migration strategy" on page 1 first before reading the other chapters. This chapter will give you a good foundation for all of the migration scenarios covered in the book. This book will be a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another using the Migration Manager.