Incident Management for Operations
Incident Management for Operations

Author: Rob Schnepp

Publisher: "O'Reilly Media, Inc."

Published: 2017-06-20

Total Pages: 136

ISBN-13: 1491917792

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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

National Incident Management System
National Incident Management System

Author: Donald Walsh

Publisher: Jones & Bartlett Publishers

Published: 2011-02-14

Total Pages: 321

ISBN-13: 0763781878

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Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce

The Site Reliability Workbook
The Site Reliability Workbook

Author: Betsy Beyer

Publisher: "O'Reilly Media, Inc."

Published: 2018-07-25

Total Pages: 505

ISBN-13: 1492029459

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In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

Emergency Incident Management Systems
Emergency Incident Management Systems

Author: Louis N. Molino, Sr.

Publisher: John Wiley & Sons

Published: 2006-04-20

Total Pages: 540

ISBN-13: 0470043415

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A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.

Intelligence-Driven Incident Response
Intelligence-Driven Incident Response

Author: Scott J Roberts

Publisher: "O'Reilly Media, Inc."

Published: 2017-08-21

Total Pages: 286

ISBN-13: 1491935197

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Using a well-conceived incident response plan in the aftermath of an online security breach enables your team to identify attackers and learn how they operate. But, only when you approach incident response with a cyber threat intelligence mindset will you truly understand the value of that information. With this practical guide, you’ll learn the fundamentals of intelligence analysis, as well as the best ways to incorporate these techniques into your incident response process. Each method reinforces the other: threat intelligence supports and augments incident response, while incident response generates useful threat intelligence. This book helps incident managers, malware analysts, reverse engineers, digital forensics specialists, and intelligence analysts understand, implement, and benefit from this relationship. In three parts, this in-depth book includes: The fundamentals: get an introduction to cyber threat intelligence, the intelligence process, the incident-response process, and how they all work together Practical application: walk through the intelligence-driven incident response (IDIR) process using the F3EAD process—Find, Fix Finish, Exploit, Analyze, and Disseminate The way forward: explore big-picture aspects of IDIR that go beyond individual incident-response investigations, including intelligence team building

Critical Incident Management
Critical Incident Management

Author: Vincent Faggiano

Publisher: CRC Press

Published: 2011-11-15

Total Pages: 251

ISBN-13: 1439874549

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Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].

Incident Management for Operations
Incident Management for Operations

Author: Rob Schnepp

Publisher: "O'Reilly Media, Inc."

Published: 2017-06-20

Total Pages: 173

ISBN-13: 1491917806

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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Emergency Incident Management Systems
Emergency Incident Management Systems

Author: Mark S. Warnick

Publisher: John Wiley & Sons

Published: 2020-01-22

Total Pages: 566

ISBN-13: 1119267110

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The second edition was to be written in order to keep both reader and student current in incident management. This was grounded in the fact that incident management systems are continually developing. These updates are needed to ensure the most recent and relevant information is provided to the reader. While the overall theme of the book will remain the same of the first edition, research and research-based case studies will be used to support the need for utilizing emergency incident management systems. Contemporary research in the use (and non-use) of an incident management system provides clear and convincing evidence of successes and failures in managing emergencies. This research provides areas where first responders have misunderstood the scope and use of an emergency incident management system and what the outcomes were. Contemporary and historical (research-based) case studies in the United States and around the globe have shown the consequences of not using emergency incident management systems, including some that led to increased suffering and death rates. Research-based case studies from major incidents will be used to show the detrimental effects of not using or misunderstanding these principles. One of the more interesting chapters in the new edition is what incident management is used around the world.