What works, why it works, and how to evaluate a shared services program Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.
As organisations struggle to create and sustain shareholder value, executives are continually challenged to deliver effective business processes. Increasingly today's market requires companies to standardise operations in order to remain competitive. And, an effective way of keeping costs down and improving efficiency is by moving certain functions to one central location. An increasingly popular and effective way of meeting this challenge is to establish a shared service centre. This briefing explains how and why more and more organisations are turning to shared services solutions. It explains how organisations can tap into the wealth of opportunities that shared services provides by clearly outlining processes for evaluation, planning and implementation. It examines the structural diversity of shared service centres and the role that good centre design plays in the quest for really effective shared services. Shared Service Centresconsiders the face of shared services today and tomorrow - and looks at the challenges posed by the market place, increased outsourcing, and the consulting boom. Providing practical, experience-driven examples and offering sample presentations, tools and templates for immediate use, this briefing offers expert advice on the process, tools, design and implementation of shared service centres. Essential reading for those considering implementing SSCs, as well as those interested in revamping existing SSC operations. This briefing will help you to: understand the shared services approach explore the strategic issues that inform the SSC decision become familiar with the management, technological, and process challenges develop a unique methodology or framework to support SSC deployment deploy a shared services culture which supports sustainable value creation employ best practice processes and systems investigate the opportunities for e-shared services and business process outsourcing
"One of the ways companies are looking for competitive advantage in this frenetic [business] environment . . . is through the use of a tactical technique called shared services. . . . In this book, we bridge [the] chasm between the theory of how a shared services operation 'ought to' work and the practical issues involved in how to make it work, how to carry out a successful implementation of a shared service operation in your business."-from the Preface. Gaining competitive advantage in today's fierce business environment requires focus throughout the company on value, as measured by quality, cost, speed, and service. In the quest for superior performance, a growing number of companies are now turning to shared services, a tactical technique by which corporations can organize financial and other transaction-oriented activities to reduce costs and provide better service to business unit partners. Written by four authorities, three PricewaterhouseCoopers consultants and the executive who has directed the shared service efforts at Lucent Technologies, this comprehensive resource-the first of its kind-examines shared services from the macro issues that compel senior management to embrace this approach through the design and implementation of a shared services environment that leads to increased customer and shareholder value. Of all the tools available for gaining competitive advantage, why shared services? One of the principal reasons is that it creates, through consolidation of often disparate activities, more of a "one company" feel among business units. The benefits of this are twofold: one, it enables companies to show a consistent face to clients and customers, vendors and suppliers, shareholders and potential shareholders; two, it provides increased flexibility to all of the business' operations, allowing corporate leaders to maintain a global perspective while at the same time allowing business unit leaders to take strong, customer-focused actions. Providing both a domestic and global view, Shared Services addresses the full spectrum of issues, including: * Assessing whether shared services is right for you-issues to consider, goals to be reached. * Getting started-building support, establishing an effective organization, instituting continuous communication. * Setting up the infrastructure-billing shared services to business units, dealing with tax and legal entity issues. * International challenges-complexity, time zone, legal issues, currency stability, and security. * Program and project management-structures, planning, execution, and control. A groundbreaking book that examines a timely and important topic, Shared Services is an accessible and thorough guide to what could be a critical component in achieving long-term business success. This comprehensive resource is the first to introduce, explain, and explore shared services, an innovative business strategy that involves centralizing various business units, including accounting and transactional operations, to reduce costs and increase customer satisfaction. Presenting a practical and easy-to-follow blueprint for the smooth and sound implementation of shared services in your organization, Shared Services: Adding Value to the Business Units covers all the fundamentals, from how to get started to proper management techniques.
How will staff and users know when services are shared and whom to call if there are problems with services? Are you making progress? and are you making progress as Shared Services or Shared Services Center leaders? For estimation problems, how do you develop an estimation statement? What borders can technology erase? What is the real value? This exclusive Shared Services or Shared Services Center self-assessment will make you the credible Shared Services or Shared Services Center domain veteran by revealing just what you need to know to be fluent and ready for any Shared Services or Shared Services Center challenge. How do I reduce the effort in the Shared Services or Shared Services Center work to be done to get problems solved? How can I ensure that plans of action include every Shared Services or Shared Services Center task and that every Shared Services or Shared Services Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Shared Services or Shared Services Center costs are low? How can I deliver tailored Shared Services or Shared Services Center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Shared Services or Shared Services Center essentials are covered, from every angle: the Shared Services or Shared Services Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Shared Services or Shared Services Center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Shared Services or Shared Services Center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Shared Services or Shared Services Center are maximized with professional results. Your purchase includes access details to the Shared Services or Shared Services Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Shared Services or Shared Services Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Do significant stakeholders have an especially strong attachment to, or sense of ownership of, a particular service area, and regard it as turf? What complications might arise when employees in different entities sharing services belong to different unions? How will this affect the organizations service to the public? How will staff and users know when services are shared and whom to call if there are problems with services? How will sharing services affect minority representation and attention to minority needs? This best-selling shared services self-assessment will make you the principal shared services domain visionary by revealing just what you need to know to be fluent and ready for any shared services challenge. How do I reduce the effort in the shared services work to be done to get problems solved? How can I ensure that plans of action include every shared services task and that every shared services outcome is in place? How will I save time investigating strategic and tactical options and ensuring shared services costs are low? How can I deliver tailored shared services advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all shared services essentials are covered, from every angle: the shared services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that shared services outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced shared services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in shared services are maximized with professional results. Your purchase includes access details to the shared services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific shared services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Did the subordinate receive enough information to be able to complete the task? Which factors are most likely to retard your organizations decision to pursue or expand its adoption of shared services? What is your annual percent in employee turnover by center? How to share services - cooperative hub or administrative network? How do you plan daily and weekly activities for the team? This astounding Shared Services Center self-assessment will make you the established Shared Services Center domain leader by revealing just what you need to know to be fluent and ready for any Shared Services Center challenge. How do I reduce the effort in the Shared Services Center work to be done to get problems solved? How can I ensure that plans of action include every Shared Services Center task and that every Shared Services Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Shared Services Center costs are low? How can I deliver tailored Shared Services Center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Shared Services Center essentials are covered, from every angle: the Shared Services Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Shared Services Center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Shared Services Center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Shared Services Center are maximized with professional results. Your purchase includes access details to the Shared Services Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Shared Services Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Praise for Shared Services A Manager's Journey "In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment." -Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry "A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!" -Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company "Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!" -Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board
What problems are you facing and how do you consider Shared services center will circumvent those obstacles? How do we keep improving Shared services center? How will you know that the Shared services center project has been successful? How would one define Shared services center leadership? Who is the Shared services center process owner? This powerful Shared services center self-assessment will make you the credible Shared services center domain specialist by revealing just what you need to know to be fluent and ready for any Shared services center challenge. How do I reduce the effort in the Shared services center work to be done to get problems solved? How can I ensure that plans of action include every Shared services center task and that every Shared services center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Shared services center costs are low? How can I deliver tailored Shared services center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Shared services center essentials are covered, from every angle: the Shared services center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Shared services center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Shared services center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Shared services center are maximized with professional results. Your purchase includes access details to the Shared services center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
What is our Shared services Strategy? Does our organization need more Shared services education? How can we incorporate support to ensure safe and effective use of Shared services into the services that we provide? Do we monitor the Shared services decisions made and fine tune them as they evolve? What problems are you facing and how do you consider Shared services will circumvent those obstacles? This one-of-a-kind Shared services self-assessment will make you the dependable Shared services domain standout by revealing just what you need to know to be fluent and ready for any Shared services challenge. How do I reduce the effort in the Shared services work to be done to get problems solved? How can I ensure that plans of action include every Shared services task and that every Shared services outcome is in place? How will I save time investigating strategic and tactical options and ensuring Shared services costs are low? How can I deliver tailored Shared services advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Shared services essentials are covered, from every angle: the Shared services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Shared services outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Shared services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Shared services are maximized with professional results. Your purchase includes access details to the Shared services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
