Choice Hacking
Choice Hacking

Author: Jennifer L. Clinehens

Publisher: Jennifer L. Clinehens

Published: 2020-06-16

Total Pages: 222

ISBN-13:

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What if you could use Nobel prize-winning science to predict the choices your customers will make? Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In Choice Hacking, we'll learn to predict these irrational behaviors and apply the science of decision-making to create unforgettable customer experiences. Discover a framework for designing experiences that doesn't just show you what principles to apply, but introduces a new way of thinking about customer behavior. You'll finish Choice Hacking feeling confident and ready to transform your experience with science. In Choice Hacking, you'll discover: - How to make sure your customer experience is designed for what people do (not what they say they'll do) - How to increase the odds that customers will make the "right choice" in any environment - How to design user experiences that drive action and engagement - How to create retail experiences that persuade and drive brand love - How brands like Uber, Netflix, Disney, and Starbucks apply these principles in their customer and user experiences Additional resources included with the book: - Access to free video Companion Course - Access to exclusive free resources, tools, examples, and use cases online Who will benefit from reading Choice Hacking? This book was written for anyone who wants to better understand customer and user decision-making. Whether you're a consultant, strategist, digital marketer, small business owner, writer, user experience designer, student, manager, or organizational leader, you will find immediate value in Choice Hacking. About the Author Jennifer Clinehens is currently Head of Experience at a major global experience agency. She holds a Master's degree in Brand Management as well as an MBA from Emory University's Goizueta School. Ms. Clinehens has client-side and consulting experience working for brands like AT&T, McDonald's, and Adidas, and she's helped shape customer experiences across the globe. A recognized authority in marketing and customer experience, she is also the author of CX That Sings: An Introduction To Customer Journey Mapping. To learn more about this book or contact the author, please visit ChoiceHacking.com

Hacking Harvard
Hacking Harvard

Author: Robin Wasserman

Publisher: Simon and Schuster

Published: 2009-10-27

Total Pages: 339

ISBN-13: 1442407441

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It's the ultimate challenge: breaking into the Ivy League. The hack: To get one deadbeat, fully unqualified slacker into the most prestigious school in the country. The crew: Eric Roth -- the good guy, the voice of reason. Max Kim -- the player who made the bet in the first place. Schwartz -- the kid genius already on the inside...of Harvard, that is. Lexi -- the beauty-queen valedictorian who insists on getting in the game. The plan: Use only the most undetectable schemes and techno-brilliant skills. Don't break the Hacker's Code. Don't get distracted. Don't get caught. Take down someone who deserves it. The stakes: A lot higher than they think. They've got the players, the plot, and soon -- the prize. It's go time.

How to Solve Impossible Problems: A guide to the thinking tools of CEOs, philosophers, inventors, and billionaires
How to Solve Impossible Problems: A guide to the thinking tools of CEOs, philosophers, inventors, and billionaires

Author: Jennifer L. Clinehens

Publisher: Jennifer Clinehens

Published: 2022-03-20

Total Pages: 106

ISBN-13:

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No matter your field of expertise, every day you’re presented with seemingly impossible challenges. Issues that you or your company can’t seem to crack, even after weeks, months, or years of trying. How do you approach these impossible challenges? Do you have a strategy that you follow, or do you just hold a brainstorming session and hope for the best? Do you tell yourself, “Think harder!” and pray inspiration will strike? There’s a better way to solve problems like these — improve the quality of your thinking. Better thinking, problem-solving, and reasoning are skills. They can be developed through self-examination, learning new frameworks, and expanding our mental models. Lucky for us, brilliant thinkers, creators, entrepreneurs, and philosophers — people like Elon Musk, Aristotle, Charlie Munger, Issac Newton, Ada Lovelace, Albert Einstein, Frederick Douglass, Maya Angelou, and Henry Ford — have left behind documentation, frameworks, and tools for considering impossible problems. In "How to Solve Impossible Problems," author Jennifer L. Clinehens (Choice Hacking, CX That Sings) presents 7 such tools to improve our thinking and help us solve what feel like insurmountable challenges. In each chapter she gives specific, actionable advice, real-world examples, and in a free companion course (available February 15, 2022) provides worksheets to help apply each principle.

Hacking Work
Hacking Work

Author: Bill Jensen

Publisher: Penguin

Published: 2010-09-23

Total Pages: 257

ISBN-13: 1101443499

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Why work harder than you have to? One manager kept his senior execs happy by secretly hacking into the company's database to give them the reports they needed in one third of the time. Hacking is a powerful solution to every stupid procedure, tool, rule, and process we are forced to endure at the office. Benevolent hackers are saving business from itself. It would be so much easier to do great work if not for lingering bureaucracies, outdated technologies, and deeply irrational rules and procedures. These things are killing us. Frustrating? Hell, yes. But take heart-there's an army of heroes coming to the rescue. Today's top performers are taking matters into their own hands: bypassing sacred structures, using forbidden tools, and ignoring silly corporate edicts. In other words, they are hacking work to increase their efficiency and job satisfaction. Consultant Bill Jensen teamed up with hacker Josh Klein to expose the cheat codes that enable people to work smarter instead of harder. Once employees learn how to hack their work, they accomplish more in less time. They cut through red tape and circumvent stupid rules. For instance, Elizabeth's bosses wouldn't sign off on her plan to improve customer service. So she made videotapes of customers complaining about what needed fixing and posted them on YouTube. Within days, public outcry forced senior management to reverse its decision. Hacking Work reveals powerful technological and social hacks and shows readers how to apply them to sidestep bureaucratic boundaries and busywork. It's about making the system work for you, not the other way around, so you can take control of your workload, increase your productivity, and help your company succeed-in spite of itself.

InsurTech: A Legal and Regulatory View
InsurTech: A Legal and Regulatory View

Author: Pierpaolo Marano

Publisher: Springer Nature

Published: 2019-12-05

Total Pages: 396

ISBN-13: 3030273865

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This Volume of the AIDA Europe Research Series on Insurance Law and Regulation explores the key trends in InsurTech and the potential legal and regulatory issues that accompany them. There is a proliferation of ideas and concepts within InsurTech that will fundamentally change the market in the next few years. These innovations have the potential to change the way the insurance industry works and alter the relationships between customers and insurers, resulting in insurance products that are more closely aligned to individual preferences and priced more appropriately to the risk. Increasing use of technology in the insurance sector is having both a disruptive and transformative impact on areas including product development, distribution, modelling, underwriting and claims and administration practice. The result is a new industry, known as InsurTech. But while the insurance market looks to technology for greater efficiency, regulators are beginning to raise concerns about managing potential risks. The first part of the book examines technological innovations relevant for insurance, such as FinTech, InsurTech, Sharing Economy, and the Internet of Things. The second part then gathers contributions on insurance contract law in a digitalized world, while the third part focuses on cyber insurance and robots. Last but not least, the fourth part of the book discusses legal and ethical questions regarding autonomous vehicles and transportation, including the shipping industry, as well as their impact on the insurance sector and civil liability. Written by legal scholars and practitioners, the book offers international, comparative and European perspectives. The Chapters "FinTech, InsurTech and the Regulators" by Viktoria Chatzara, "Smart Contracts in Insurance. A Law and Futurology Perspective" by Angelo Borselli and "Room for Compulsory Product Liability Insurance in the European Union for Smart Robots?” by Aysegul Bugra are available open access under a CC BY 4.0 license at link.springer.com. All three open access chapters were funded by BIPAR.

Deviant Matter
Deviant Matter

Author: Kyla Wazana Tompkins

Publisher: NYU Press

Published: 2024-12-17

Total Pages: 296

ISBN-13: 1479819204

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"A deeply historicized engagement with the new materialism, and a reading of the aesthetics of state biopower in the context of the rise of microbiology, Deviant Matter looks at the history of food, science, medicine and intoxication to explain how particular kinds of matter, including jelly, rot, intoxicants, and ferment, became figures for deviant life as new sciences of hygiene and energy management became tools of state power"--

Oswaal NTA CUET (UG) Chapterwise Question Bank Informatics Practices (For 2024 Exam)
Oswaal NTA CUET (UG) Chapterwise Question Bank Informatics Practices (For 2024 Exam)

Author: Oswaal Editorial Board

Publisher: Oswaal Books

Published: 2023-12-05

Total Pages: 89

ISBN-13: 9359581453

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Description of the product: • Strictly as per the Latest Exam Pattern issued by NTA • 100% Updated with 2023 Exam Paper • Previous Years’ Questions (2021-2023) for better Exam insights • Revision Notes for Crisp Revision with Smart Mind Maps • Concept Videos for complex concepts clarity • 800+Questions for Extensive Practice

Skype Hacks
Skype Hacks

Author: Andrew Sheppard

Publisher: "O'Reilly Media, Inc."

Published: 2006

Total Pages: 342

ISBN-13: 0596101899

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"Tips & tools for cheap, fun, innovative phone service"--Cover.

An Interdisciplinary Approach to Aging, Biohacking and Technology
An Interdisciplinary Approach to Aging, Biohacking and Technology

Author: L.F. Carver

Publisher: Taylor & Francis

Published: 2023-12-19

Total Pages: 115

ISBN-13: 1003826245

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An Interdisciplinary Approach to Aging, Biohacking and Technology focuses on a broad range of issues that cover everything from the most basic ways technology and biohacking influence people’s everyday lives to concerns about equity, globalization and how we humans produce, consume and are consumed by our technologies. This edited collection looks at the intersection between technology and aging, addressing the ways in which technology affects individuals, groups, local communities and entire populations. Contributions from a range of disciplines including sociology, philosophy, communications, medicine and religion provide interdisciplinary perspectives, addressing questions such as ‘What is the impact of technology on adult bodies, our well-being and our safety?’ The book explores risks such as surveillance technology, body modification and the Internet as well as issues in the aging journey such as the body and its modification; communication, privacy and surveillance; gerontechnology and aging in place. Critically examining the journey of ageing and exploring techniques such as biohacking, this book is for students studying aging and technology, including courses such as psychology, sociology, philosophy, cultural studies, health studies and gerontology. It will also be of interest to scholars who are curious about an interdisciplinary approach to age and technology.