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Author: Jelani Bracey
Publisher: Jhb Publishing
Published: 2021-07-09
Total Pages: 42
ISBN-13: 9781734592177
DOWNLOAD EBOOKWith a history as old as time, Black people have been responsible for some of the greatest creations and achievements in civilization that the world has ever seen! This book is a poem that tells the story of Black Excellence and gives knowledge and pride to Black children about our amazing culture!
Author: Frank Abrahams
Publisher: Oxford University Press
Published: 2017
Total Pages: 569
ISBN-13: 0199373361
DOWNLOAD EBOOKWhere, in the digitizing world, is the field of choral pedagogy moving? Editors Frank Abrahams and Paul D. Head, both experienced choral conductors and teachers, offer here a comprehensive handbook of newly-commissioned chapters that provide key scholarly-critical perspectives on teaching and learning in the field of choral music, written by academic scholars and researchers in tandem with active choral conductors.
Author: Gary Ryan Blair
Publisher: John Wiley & Sons
Published: 2009-11-02
Total Pages: 32
ISBN-13: 0470504560
DOWNLOAD EBOOKEverything Counts! is an execution strategy for inspiring excellence and driving exceptional results. Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts. Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance. A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness Helps you motivate your people and teams to achieve better results on both the personal and organizational level Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!
Author: Tom Bruce-Gardyne
Publisher: Carlton Books
Published: 2016-10-06
Total Pages: 0
ISBN-13: 9781780978802
DOWNLOAD EBOOKCelebrate the treasure that is champagne with this sparkling tribute to the bubbly. This gorgeous boxed set--complete with removable memorabilia--looks at how the drink has become so embedded in the world's consciousness. Hundreds of beautiful photographs bring to life the Champagne Houses and their legendary founders, as well as the creation of each bottle, the vines, and the subterranean cellars where the wine matures. The expertly written text explores how champagne is made; notable house styles and vintages; famous makers from the earliest days; the establishment of the regulatory body, the Comit Champagne; various estates, both major and less well known; the social and cultural traditions associated with champagne; and tasting notes with recommendations. The book features 20 items of memorabilia, including vintage maps, advertising art, and correspondence, all removable so you can study them in detail.
Author: Steve Majors
Publisher: University of Georgia Press
Published: 2021-10-15
Total Pages: 280
ISBN-13: 0820360325
DOWNLOAD EBOOKThey called him “pale faced or mixed race.” They called him “light, bright, almost white.” But most of the time his family called him “high yella.” Steve Majors was the white passing, youngest son growing up in an all-Black family that struggled with poverty, abuse, and generational trauma. High Yella is the poignant account of how he tried to leave his troubled childhood and family behind to create a new identity, only to discover he ultimately needed to return home to truly find himself. And after he and his husband adopt two Black daughters, he must set them on their own path to finding their place in the world by understanding the importance of where they come from. In his remarkable and moving memoir, Majors gathers the shards of a broken past to piece together a portrait of a man on an extraordinary journey toward Blackness, queerness, and parenthood. High Yella delivers its hard-won lessons on love, life, and family with exceptional grace.
Author: Nzinga-Christina Reid
Publisher:
Published: 2020-11
Total Pages: 34
ISBN-13: 9781736036914
DOWNLOAD EBOOKJoy! Joy! Joy! The Anthem for Black Boys, engages readers from its opening in a rhythmic story about a boy overjoyed by his physical and cultural heritage. This picture book highlights the beauty of his kinky hair, wide nose, and indomitable joy as it tells the story of radical self-love and acceptance.
Author: Charles Andrew Taylor
Publisher: Open Hand Publishing, LLC
Published: 2002
Total Pages: 40
ISBN-13: 9780940880689
DOWNLOAD EBOOKDescribes Juneteenth's origins and meaning as well as the ways it has been celebrated throughout its history, and presents related documents including the Emancipation Proclamation and the lyrics to "Lift Every Voice and Sing," known as the African-American national anthem.
Author: Michael L. Millenson
Publisher: University of Chicago Press
Published: 1999
Total Pages: 476
ISBN-13: 9780226525884
DOWNLOAD EBOOKA three-time Pulitzer Prize nominee as a health-care reporter for the "Chicago Tribune" illustrates serious flaws in contemporary medical practice and shows ways to improve care and save tens of thousands of lives.
Author: Dennis Snow
Publisher: John Wiley & Sons
Published: 2009-11-16
Total Pages: 261
ISBN-13: 0470503807
DOWNLOAD EBOOKA step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Raymond P. Davis
Publisher: John Wiley & Sons
Published: 2011-01-06
Total Pages: 246
ISBN-13: 1118047230
DOWNLOAD EBOOKHow any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers." Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.
