Trust as the Key to Loyalty in Business-to-Consumer Exchanges

Trust as the Key to Loyalty in Business-to-Consumer Exchanges

Author: Tara Ebert

Publisher: Springer Science & Business Media

Published: 2010-09-23

Total Pages: 213

ISBN-13: 3834983071

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Tara Ebert investigates what trust building measures in the banking industry should comprise. The author presents new and analytical insights which can be employed to deduce better targeted marketing implications for consumer trust building by banks.


The Bond's Loyalty: A Hate to Love Werewolf Romance (Karen and Her Alpha Mates Book 3 The End)

The Bond's Loyalty: A Hate to Love Werewolf Romance (Karen and Her Alpha Mates Book 3 The End)

Author: Mmeso

Publisher: Starlight

Published: 2023-03-01

Total Pages: 181

ISBN-13:

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"I, Taye Tim reject you, Karen Smith as my mate, you are free to seek for love and protection with another man. Rejected by her known mate, hated and cursed by her family and got forced to move to the city. But until she find her hidden mate or her known mate accepted her, she would never yield to another man. City's life only made things worse for her but when Nathan, the new Alpha of City werewolves pack who had tons of girls seeking him, and even his childhood friend who would not ever stop obsessing over him, found himself falling helplessly for her and wouldn't stop yearning for her, what would Karen do?


Windwalker

Windwalker

Author: H.G. Chambers

Publisher: H.G. Chambers

Published:

Total Pages: 227

ISBN-13:

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In the heart of the ancient desert lies a secret. Not one concealing jewels, treasure, or even an ancient tomb, but an entire people, hidden for a thousand years among the stony buttes and mesas. For sixteen years, Kiva has grown up climbing those buttes, hunting poisonous lizards, and learning to fight with her two older brothers. But all of that is about to change. The Proving Ceremonies are around the corner, and with them comes the pressure to choose a profession befitting a female. But Kiva, an outspoken youth whose mouth lands her in trouble as often as not, has never been one for tradition. Her eyes are ever turned upward, hoping to glimpse one of the deadly four-winged raptors that scour the desert skies. It is upon their backs that the windwalkers ride, keeping watch over her people. But women are strictly forbidden from joining the windwalker sect. What's more, the flying predators are said to kill any female attempting to bond them. With stubborn determination, Kiva formulates a bold plan that is as likely to leave her exiled or dead, as it is to succeed. But this is only the beginning of the dangers she will face. When signs of an ancient enemy appear upon the plains, a threat arises that will soon bury them all in a tomb of sand and stone—unless she can stop it.


Consumer Insight

Consumer Insight

Author: Merlin Stone

Publisher: Kogan Page Publishers

Published: 2004-10-03

Total Pages: 305

ISBN-13: 0749445807

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Part of the Market Research in Practice series - essential guides for the burgeoning Market Research Society training and qualifications programme. Written by leading experts on database marketing, customer service and Customer Relationship Marketing (CRM), Consumer Insight provides comprehensive coverage of the classic areas that market researchers and marketers need to focus on: knowing who and where customers are, what they do, what they buy and what they would like to buy. It also explores how customers' thoughts, feelings, objectives and strategies influence their behaviour. The book also explains how companies gain insight by managing and using their customer data correctly. Packed with the latest models, tools and research findings, it provides a great opportunity for market researchers to improve their knowledge of database marketing and CRM, and how they relate to market research. Readers will gain an understanding of what customer management actually is, what information is used, and how this information needs to be planned to support customer management. Key content includes: what is database marketing? how do customer care and database marketing use consumer insight? consumer insight and marketing research analysing consumer data development and retention of customers data protection, risk, good and bad consumers consumer insight systems managing consumer insight


Up Close & Personal?

Up Close & Personal?

Author: Paul R. Gamble

Publisher: Kogan Page Publishers

Published: 2006

Total Pages: 444

ISBN-13: 9780749446918

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Based on worldwide research supported by IBM, this book provides new insights into effective customer relationship marketing. "Should be read by all marketing, sales, service, and advertising practitioners."


The Science and Art of Branding

The Science and Art of Branding

Author: Giep Franzen

Publisher: Routledge

Published: 2015-02-12

Total Pages: 843

ISBN-13: 1317454669

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This innovative work provides a state-of-the-art overview of current thinking about the development of brand strategy. Unlike other books on branding, it approaches successful brand strategy from both the producer and consumer perspectives. "The Science and Art of Branding" makes clear distinctions among the producer's intentions, external brand realities, and consumer's brand perceptions - and explains how to fit them all together to build successful brands. Co-author Sandra Moriarty is also the author of the leading Principles of Advertising textbook, and she and Giep Franzen have filled this volume with practical learning tools for scholars and students of marketing and marketing communications, as well as actual brand managers. The book explains theoretical concepts and illustrates them with real-life examples that include case studies and findings from large-scale market research. Every chapter opens with a mini-case history, and boxed inserts featuring quotes from experts appear throughout the book. "The Science and Art of Branding" also goes much more deeply than other works into the core concept of brand equity, employing new measurement systems only developed over the last few years.


Exiles of Dal Ryeas

Exiles of Dal Ryeas

Author: Paula Kalamaras

Publisher: Strategic Book Publishing

Published: 2010-09

Total Pages: 287

ISBN-13: 1609762061

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In this imaginative and sweeping adventure, the land of Dal Ryeas is an infinite distance from 21st century Earth, and yet an arcane pathway makes getting there possible. As civil war looms across Dal Ryeas, and the world can barely maintain its fragile peace, Mark and Lisa Harrison are swept up in a maelstrom and forced along a dark course. Their sister Diana, along with their mysterious guardians, Lauren and Ric, set out on their own journey to rescue Mark and Lisa from danger. Once on Dal Ryeas, they find King Tarq and his enchantress Carr on the verge of battle with their relentless foes, Princess Killia and the sorcerer Sindelar, for the fate of the world. Does the Harrisons' arrival tip the balance in Dal Ryeas? Can the exiles return to their torn land and recapture everything they've lost? Only time and the powerful "Tal" will reveal the secrets of the Exiles of Dal Ryeas.


Sexy Little Numbers

Sexy Little Numbers

Author: Dimitri Maex

Publisher: Crown Currency

Published: 2012-09-04

Total Pages: 274

ISBN-13: 0307888363

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Imagine if you could identify your business’s most profitable customers, craft a better marketing strategy to communicate with them, and inspire them to buy more? Well now you can. And the best part is that you can do it using the data you already have. Today, everything we do creates data, and the volumes are enormous. Virtually every time someone views something online, enters search on Google, or even surfs the web on a smart phone, another chunk gets added – in real time - to the multibillion gigabyte (and growing) trove of data that can help us better understand and predict consumer behavior. We no longer need expertise in math or statistics or even expensive modeling software to get the most out of all these revealing consumer insights. A revolution in data analysis is underway, and the methods and tools for aggregating and analyzing this “data deluge” are suddenly far simpler, less expensive, and more precise than they were. In this book – the first of its kind – Dimitri Maex, Managing Director of global advertising agency OgilvyOne New York and the engine behind the agency’s global analytics practice, reveals how to turn your data - those sexy little numbers that can mean more profit for your business – into actionable strategies that drive real growth and revenues. And he can show you how to do it at virtually no cost. In his clear, easy-to-understand style, he explains how to: --Identify which customers are most valuable, which have the most potential to be valuable, which are most likely to buy more in the future, and which are not worth targeting. -- Allocate your marketing assets in the best possible way and pinpoint the outlays that will generate the highest possible returns. --Figure out precisely which communication or media brought a customer to your company’s web site and what that customer will do once she arrives. --Predict which products or services customers will want in the future. --Learn which customers are preparing to defect to the competition and how to stop them. -- Determine which customers buy your product because it is perfect for their needs, which ones purchase because they liked your ad, which ones chose you because of an appealing price, and which ones came to you through word-of-mouth…or some combination of all these factors. -- Drill your geographic targeting down to the regional, zip code, and even neighborhood level. --Optimize your web presence to get the maximum return from search. A must read for marketers striving to get the biggest ROI on their advertising dollars, small business owners eager to grow faster, researchers needing a consumer in mind for whom to create new products or services, those in finance responsible for growing the bottom line, and even creatives looking for feedback to help them improve their output, Sexy Little Numbers is THE essential tool not just for math nerds and number crunchers, but for anyone wishing to use the data at their fingertips to grow their business and increase their profits dramatically.