Airline Industry Service Performance Management Research
Author: Johnny Ch LOK
Publisher:
Published: 2020-03-09
Total Pages: 277
ISBN-13:
DOWNLOAD EBOOKChapter 4Reducing time pressure to traveller behavior⦁Time Factor Influences TravellerBehaviorHow working time influences airport employee performance ? Why does the employee choose to do whose behavior to perform in the working environment? What are the general factors to cause his behavioral performance to bring his job performance effect in the working environment? In simple, I shall indicate some factors to explain how and why they can influence employee individual chooses to perform his behavior in any working environment in generally, These factors will influence how the employee perform his behavior and why he performs his behavior when he feels his behavior or peformance is more satisfactory to his organizational demand or need. Then, I shall indicate some different organizational cases to attempt to explain why and how these factors cause the employee performs his behavior in his organization as below chapters.Firstly, I shall indicate different time pressure factors can influence why and how the airport employees decide to do his performance in any organizations in generally as below:(1) Organizational causing factorWhat does one organization mean? An organization means human creations, rather than buildings, equipment,machinery etc. It can include industrial, commercial , educational, medical , social clubs, etc. different kinds of organizations. In general, staffs within any organizations will feel need to work to achieve the organizational goals, and co-ordinate their activities for any missions. Each department's staff individual behavior or performance have relationship to be influenced by structures, informal or unofficial groups and structures can be at least as important as the formal organization structure. So, it seems that any different organizational structures will influence their staffs' behavior or performance indirectly or directly. Each employee will have one unique or idenified role in the organization. " The roles people play rather than the personalities in the roles" ( Perrow, 1970, p.2). So, each staff will feel or he will know what will be his role playing and the interrelationships between organizational structure and role playing factors , they can cause how each staff decides or chooses how any why he ought need to do his behavior in order to adapt his organization's working environment need or demand.In general, in bureaucratic model of organizations, where work is organized and conducted on an entirely rational basis, such as government's any departments, which are usually bureaucratic model of organizations. The essential features of a bureaucracy are: Specialization of division of labour , a hierarchy of authority, written rules and regulations, writting memos or notices for any tasks message, reports are more needed more than oral message to be communication channels within the organization's different departments' coordination. Hence, in bureaucratic , staff individual will consider to do any tasks or perform whose behavior carefully in order to avoid error occurrence, or is encountered complains by clients or same level staffs or his supervisor or manager within himseld department. So, organizational structure factor will influence how and why its employee decides to do behavior or performance when he feels his behavior is more rational or suitable to adapt him organization's need or demand.
