Strategic Planning in the Airport Industry
Strategic Planning in the Airport Industry

Author: Ricondo & Associates

Publisher: Transportation Research Board

Published: 2009

Total Pages: 134

ISBN-13: 030911814X

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TRB's Airport Cooperative Research Program (ACRP) Report 20: Strategic Planning in the Airport Industry explores practical guidance on the strategic planning process for airport board members, directors, department leaders, and other employees; aviation industry associations; a variety of airport stakeholders, consultants, and other airport planning professionals; and aviation regulatory agencies. A workbook of tools and sequential steps of the strategic planning process is provided with the report as on a CD. The CD is also available online for download as an ISO image or the workbook can be downloaded in pdf format.

Airport Passenger-related Processing Rates Guidebook
Airport Passenger-related Processing Rates Guidebook

Author: Michael James Cassidy

Publisher: Transportation Research Board

Published: 2009

Total Pages: 127

ISBN-13: 0309118050

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TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.

Asset and Infrastructure Management for Airports
Asset and Infrastructure Management for Airports

Author:

Publisher: Transportation Research Board

Published: 2012

Total Pages: 133

ISBN-13: 0309258235

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This guidebook addresses asset and infrastructure management applicable to all areas of the operation of an airport. The primer portion of the report includes an overview of an asset and infrastructure management program and explores the benefits and costs of implementation. The guidebook portion of the report provides examples from various airports and is designed to be a reference for integrating proven asset and infrastructure management practices and techniques at airports of all sizes. The report defines an asset and infrastructure management program and its components and how a program relates to daily operations and longer-term planning. In addition, the project that developed ACRP Report 69 also produced a PowerPoint presentation, which can be used to present the benefits of a program to stakeholders--

Airport-to-airport Mutual Aid Programs
Airport-to-airport Mutual Aid Programs

Author:

Publisher: Transportation Research Board

Published: 2012

Total Pages: 192

ISBN-13: 0309258251

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This report is a guidebook that will assist individuals at airports who would like to enter into formal or informal mutual aid agreements with other airports in the event of a community-wide disaster (e.g., hurricane, earthquakes) that requires support and assistance beyond their own capabilities. The guidebook describes the benefits that an airport-to-airport mutual aid program (MAP) can provide. It outlines the different considerations when setting up an airport-to-airport MAP and has many examples, including examples from other industries--

Improving the Airport Customer Experience
Improving the Airport Customer Experience

Author: Bruce J. Boudreau

Publisher:

Published: 2016

Total Pages: 230

ISBN-13: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

Impact of Regulatory Compliance Costs on Small Airports
Impact of Regulatory Compliance Costs on Small Airports

Author:

Publisher:

Published: 2013

Total Pages: 96

ISBN-13:

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"TRB's Airport Cooperative Research Program (ACRP) Report 90: Impact of Regulatory Compliance Costs on Small Airports explores the cumulative costs of complying with regulatory and other federal requirements at small hub and non-hub airports."--Publisher's description.

Resource Guide to Airport Performance Indicators
Resource Guide to Airport Performance Indicators

Author: Robert A. Hazel

Publisher: Transportation Research Board

Published: 2011

Total Pages: 277

ISBN-13: 030915538X

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"Explores airport performance indicators (APIs) for use in benchmarking and performance measurement. These APIs are sorted by functional type and their criticality to the airport strategic plan. More than 800 performance indicators are presented in three main categories: Core, Key, and Other APIs. "Core" or fundamental indicators are important for overall operation of the airport and of interest to the Chief Executive Officer or governing board. "Key" or departmental indicators are important for the operations of key airport functions and departments. The remaining "Other" indicators are considered useful as secondary departmental unit performance indicators but not critical to the airport's overall function. The printed versions of ACRP Report 19A include a bound in CD (CRP-CD-94) of the Interactive Resource Guide that is identical to the pdf that is posted online."--Provided by publisher.

Resource Manual for Airport In-terminal Concessions
Resource Manual for Airport In-terminal Concessions

Author:

Publisher: Transportation Research Board

Published: 2011

Total Pages: 269

ISBN-13: 0309213533

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'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.