Accounts, Excuses, and Apologies, Third Edition
Accounts, Excuses, and Apologies, Third Edition

Author: William L. Benoit

Publisher: State University of New York Press

Published: 2024-01-01

Total Pages: 220

ISBN-13: 1438496087

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In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats. The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The book’s case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings.

Accounts, Excuses, and Apologies, Second Edition
Accounts, Excuses, and Apologies, Second Edition

Author: William L. Benoit

Publisher: SUNY Press

Published: 2014-10-15

Total Pages: 168

ISBN-13: 1438453981

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Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and Prime Minister David Cameron’s apology for Bloody Sunday. “This is an extremely valuable update to the most influential book ever published on crisis communication.” — Timothy L. Sellnow, coauthor of Theorizing Crisis Communication

Strategic Planning for Public Relations, Third Edition
Strategic Planning for Public Relations, Third Edition

Author: Ronald D. Smith

Publisher: Routledge

Published: 2009-04-20

Total Pages: 637

ISBN-13: 1135847991

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This innovative and popular text provides a clear pathway to understanding public relations campaigns and other types of strategic communication. Implementing the pragmatic, in-depth approach of the previous editions, author Ronald D. Smith presents a step-by-step unfolding of the strategic campaign process used in public relations practice. Drawing from his experience in professional practice and in the classroom, Smith walks readers through the critical steps for the formative research, strategic and tactical planning, and plan evaluation phases of the process. Offering clear explanations, relevant examples, and practical exercises, this text identifies and discusses the decision points and options in the development of a communication program. The cases and examples included here explore classic public relations situations as well as current, timely events. This third edition includes expanded discussions of ethics, diversity, and technology integrated throughout the text, and has a new appendix addressing media training for clients. As a classroom text or a resource for professional practice, this volume provides a model that can be adapted to fit specific circumstances and used to improve effectiveness and creativity in communication planning. It serves as an accessible and understandable guide to field-tested procedures, offering practical insights that apply to public relations campaigns and case studies coursework.

The Rhetoric of Official Apologies
The Rhetoric of Official Apologies

Author: Lisa S. Villadsen

Publisher: Rowman & Littlefield

Published: 2020-10-23

Total Pages: 241

ISBN-13: 1793621810

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The Rhetoric of Official Apologies: Critical Essays focuses on the many challenges associated with performing a speech act on behalf of a collective and the concomitant issues of rhetorically tackling the multiple political, social, and philosophical issues at stake when a collective issues an official apology to a group of victims. Contributors address questions of whether collective remorse is possible or credible, how official apologies can be evaluated, who can issue apologies on behalf of whom, and whether there are certain kinds of wrongdoing that simply can’t be addressed in the form of an official apology. Collectively, the book speaks to the relevance of conceptualizing official apologies more broadly as serving multiple rhetorical purposes that span ceremonial and political genres and represent a potentially powerful form of collective self-reflection necessary for political and social advancement.

Routledge Handbook of Political Management
Routledge Handbook of Political Management

Author: Dennis W. Johnson

Publisher: Routledge

Published: 2010-03-17

Total Pages: 653

ISBN-13: 1135897492

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A comprehensive overview of the field of applied politics, encompassing political consulting, campaigns and elections, lobbying and advocacy, grass roots politics, fundraising, media and political communications, the role of the parties, political leadership, and the ethical dimensions of public life.

More Than Precious Memories
More Than Precious Memories

Author: Michael P. Graves

Publisher: Mercer University Press

Published: 2004

Total Pages: 328

ISBN-13: 9780865549555

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More than Precious Memories is the first book of its kind--a collection of essays offering scholarly analysis and interpretation of Southern Gospel Music. Believing Southern Gospel Music to be a significant cultural and religious phenomenon worthy of the best efforts of scholarship, Grayes and Fillingim have assembled a diverse group of scholars who apply a variety of methods and theories to the task of understanding Southern Gospel Music and its cultural context. These scholars and approaches include the following. - Scott Tucker, looks at the theme of "heaven" in six of the Gaither Homecoming songbooks - David Fillingim looks at how Southern Gospel Music answers the question of theodicy from the perspective of the rural white, working class - Robert M. McManus explores selected song lyrics to show how Southern - Gospel Music helps construct the identity of the community compared to Contemporary Christian Music - Darlene R. Graves identifies key sustaining personality strengths of women that tend to preserve consistency between their public performance and personal spiritual walk - Elizabeth F. Desnoyers Colas and Stephanie Howard (Asabi) explore Southern Gospel and Black Gospel music through the influence of Thomas A. Dorsey - Michael Graves examines how the culture of Southern Gospel Music deals with its inevitable prodigal sons - Raymond D.S. Anderson analyzes the Gaither Homecoming videos as examples of the postmodern turn in American popular Christian culture - John D. Keeler presents the first audience study of Southern Gospel Music employing a "Uses and Gratifications" research framework - Paul A. Creasman examines the ways Southern Gospel Musicas a culture memorializes its dead by use of the Internet - Naaman Wood reviews significant scholarly approaches to the study of popular music.

Skilled Interpersonal Communication
Skilled Interpersonal Communication

Author: Owen Hargie

Publisher: Taylor & Francis

Published: 2021-11-29

Total Pages: 679

ISBN-13: 100047464X

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Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance. Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.

How to Say It, Third Edition
How to Say It, Third Edition

Author: Rosalie Maggio

Publisher: Penguin

Published: 2009-04-07

Total Pages: 580

ISBN-13: 9780735204379

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For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication.