Customers for Life

Customers for Life

Author: Carl Sewell

Publisher: Crown Currency

Published: 2009-07-01

Total Pages: 241

ISBN-13: 0307567311

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In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.


How to Sell Anything to Anybody

How to Sell Anything to Anybody

Author: Joe Girard

Publisher: Simon and Schuster

Published: 2006-02-07

Total Pages: 196

ISBN-13: 0743273966

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Joe Girard was an example of a young man with perseverance and determination. Joe began his working career as a shoeshine boy. He moved on to be a newsboy for the Detroit Free Press at nine years old, then a dishwasher, a delivery boy, stove assembler, and home building contractor. He was thrown out of high school, fired from more than forty jobs, and lasted only ninety-seven days in the U.S. Army. Some said that Joe was doomed for failure. He proved them wrong. When Joe started his job as a salesman with a Chevrolet agency in Eastpointe, Michigan, he finally found his niche. Before leaving Chevrolet, Joe sold enough cars to put him in the Guinness Book of World Records as 'the world's greatest salesman' for twelve consecutive years. Here, he shares his winning techniques in this step-by-step book, including how to: o Read a customer like a book and keep that customer for life o Convince people reluctant to buy by selling them the right way o Develop priceless information from a two-minute phone call o Make word-of-mouth your most successful tool Informative, entertaining, and inspiring, HOW TO SELL ANYTHING TO ANYBODY is a timeless classic and an indispensable tool for anyone new to the sales market.


All Buyers are Liars

All Buyers are Liars

Author: Scott Owen

Publisher: Bookshaker

Published: 2009

Total Pages: 200

ISBN-13: 9781905430666

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Have you ever wondered what separates the truly successful car salesmen (and women) from the rest? Are you curious to know the persuasive patter they use to successfully secure the sale? Are you wondering how they convince people to make the second largest purchase they are ever likely to make? Whether you're a sales professional yourself or a canny customer looking to get inside the mind of a car salesman, this book will dismantle the whole process and show you how success is simply a system and attitude.* The whole car sales process dismantled and presented piece-by-piece so you can see how it works and why. * Tips for staying sane and protecting yourself from showroom politics and bad management practice * How to sort the real prospects from downright liars to ensure your time is spent profitably and productively * A buyers guide which shows you how to get a good deal without resorting to lies


Car Sharks and Closers

Car Sharks and Closers

Author: Gary Swanson

Publisher: Createspace Independent Pub

Published: 2012-10-12

Total Pages: 374

ISBN-13: 9781480025172

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Car Sharks and Closers is a complete automobile sales training manual with only one goal - To train salespeople, Sales Managers, and Finance Managers to close sales at maximum gross profit, with the highest customer satisfaction ratings! That's it - Closing sales! Period! It's a shame to see a dealer invest a fortune on a magnificent facility, allocate enormous advertising budgets, and then struggle with outdated, unprofessional, and crude sales techniques! This book will rejuvenate and professionalize your sales team. It begins with helping new people through their training, and puts them on a fast track to success! It virtually eliminates the high turnover by preparing them for the frustrations, and helps to overcome the “mind games,” and misdirection from their peers, and the “wait and see if they make it” attitude from their trainers. This manual contains “exact” closing scripts, along with the body language so critical to their success! It also explores the psychology of why these closes work so well. The secrets of making “multiple passes” to achieve the maximum profit, while maintaining guaranteed customer satisfaction are revealed in detail. The author is a Master Closer with 30 years of perfecting these techniques with some of the largest dealerships and auto groups in the country. He has personally closed over 17,000 sales of cars, trucks and motorhomes. Having held every dealership position, from salesman to Sales Manager, Finance Manager, Closer, and owner of a multi-line dealership. He has perfected the art of closing car deals! Consider Car Sharks and Closers as a complete course for achieving your “Master's Degree” in closing car deals! Every dealership sales team must be using the same song sheet for maximum success. Even sharks hunt better when “schooled!” This book will absolutely raise your closing ratio and bottom line profit!


Car Buying Revealed

Car Buying Revealed

Author: Brian Munroe

Publisher: Morgan James Publishing

Published: 2008-04-01

Total Pages: 229

ISBN-13: 160037400X

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Gives advice on every aspect of purchasing a car, including determining budget limits; buying new, used, or foreign cars; negotiating a deal; and making financing arrangements.


21 Secrets of Million-Dollar Sellers

21 Secrets of Million-Dollar Sellers

Author: Stephen J. Harvill

Publisher: Simon and Schuster

Published: 2017-09-19

Total Pages: 272

ISBN-13: 1501153455

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In this sharp, invigorating read, Fortune 50 consultant Stephen Harvill discovers twenty-one common behaviors of top earners across seven major industries that set them apart. These are the secrets of the world’s best salespeople who rake in at least one million dollars a year. For over thirty years, Steve Harvill has helped successful sales teams do what they do better, smarter, more elegantly, and more imaginatively. As a consultant for some of the top companies in the world, including Apple, Pepsi, Samsung, and Wells Fargo, he aids in simplifying processes that have become unwieldy and making teams more effective. His work inspired him to ask the question: What exactly sets the top producers apart from their peers? After spending a year interviewing 175 sales superstars from seven different industries, he found twenty-one distinct behaviors of successful salespeople. Organized by these best practices and filled with hundreds more tips, stories, and takeaways, 21 Secrets of Million-Dollar Sellers reveals how you can improve in every aspect of your job and rise to become one of the best.


Buying a Car For Dummies

Buying a Car For Dummies

Author: Deanna Sclar

Publisher: For Dummies

Published: 1998-08-21

Total Pages: 0

ISBN-13: 9780764550911

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Buying a car is never easy. Besides spending a sizeable amount ofmoney on this investment, your liveliness probably relies on thisvehicle. You need to know that your car will get you from point Ato point B in a timely and safe manner--so buying a lemon isnot something you can afford to do. Buying A Car For Dummies is for you if you need to findout how to buy, sell, insure, drive, protect, or rent a vehicle. Itdoesn't matter how old you are (as long as you can legallydrive and have a license), this book can make your experience withcars a smooth ride. Buying A Car For Dummies can help you save a truckload ofmoney over the life of your vehicle as you find out all you need toknow about new and used car ownership in this entertaining andinformative reference guide. This dependable book covers allavenues of buying and owning a car, from negotiating a fair priceto finding reliable insurance to saving money on routine servicing.You'll stay in the driver& ’s seat as you discoverhow to: * Calculate how much you current car really costs you * Weigh the pros and cons of buying new or used * Get the best trade-in, resale, or donation value for yourvehicle * Pick out a cherry and avoid lemons--expert advice forbuying a reliable used car * Determine what features and options you really need in a newcar * Get the straight scoop on financing or leasing your car * Find an insurance policy and company you can trust * Protect your automotive assets--from steering wheel locksto full-blown security systems With Buying A Car For Dummies as your guide, you can parkyou fears, frustrations, and anxieties as you discover how todecide between buying or leasing new wheels, how to negotiate withcar dealers, how to foil car thieves and carjackers, how to protectyourself in a breakdown or accident, and how to protect yourautomotive assets with insurance, warranties, and servicecontracts. Plus, the book features a list of ten great automotiveWeb sites for pricing information, ratings, industry news,diagnostic troubleshooting, and more.


Car Spy

Car Spy

Author: Jim Dunne

Publisher: Cartech

Published: 2011

Total Pages: 0

ISBN-13: 9781934709818

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All automobile manufacturers go to great pains to keep their future models under wraps until they are ready for public unveiling. Huge proving grounds in remote locations with roving, menacing private security forces are enough to keep the casual observers away. But not everyone is a casual observer. Some are quite serious about clamping eyes (and lenses) on the latest design innovations, often years before they become available to the public. Jim Dunne is no casual observer; he's an automotive spy photographer. Car Spy is for anyone who has an interest in new-car design, the manufacturing process, and road testing secrets. With sometimes humorous stories, it uncovers the behind-the-scenes extremes that author Jim Dunne will go to in order to scoop a manufacturer's new car. This book is illustrated with more than 200 vintage black and white and modern color images of domestic and foreign cars in various stages of development and testing. Book jacket.


The White Coat Investor

The White Coat Investor

Author: James M. Dahle

Publisher: White Coat Investor LLC the

Published: 2014-01

Total Pages: 160

ISBN-13: 9780991433100

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Written by a practicing emergency physician, The White Coat Investor is a high-yield manual that specifically deals with the financial issues facing medical students, residents, physicians, dentists, and similar high-income professionals. Doctors are highly-educated and extensively trained at making difficult diagnoses and performing life saving procedures. However, they receive little to no training in business, personal finance, investing, insurance, taxes, estate planning, and asset protection. This book fills in the gaps and will teach you to use your high income to escape from your student loans, provide for your family, build wealth, and stop getting ripped off by unscrupulous financial professionals. Straight talk and clear explanations allow the book to be easily digested by a novice to the subject matter yet the book also contains advanced concepts specific to physicians you won't find in other financial books. This book will teach you how to: Graduate from medical school with as little debt as possible Escape from student loans within two to five years of residency graduation Purchase the right types and amounts of insurance Decide when to buy a house and how much to spend on it Learn to invest in a sensible, low-cost and effective manner with or without the assistance of an advisor Avoid investments which are designed to be sold, not bought Select advisors who give great service and advice at a fair price Become a millionaire within five to ten years of residency graduation Use a "Backdoor Roth IRA" and "Stealth IRA" to boost your retirement funds and decrease your taxes Protect your hard-won assets from professional and personal lawsuits Avoid estate taxes, avoid probate, and ensure your children and your money go where you want when you die Minimize your tax burden, keeping more of your hard-earned money Decide between an employee job and an independent contractor job Choose between sole proprietorship, Limited Liability Company, S Corporation, and C Corporation Take a look at the first pages of the book by clicking on the Look Inside feature Praise For The White Coat Investor "Much of my financial planning practice is helping doctors to correct mistakes that reading this book would have avoided in the first place." - Allan S. Roth, MBA, CPA, CFP(R), Author of How a Second Grader Beats Wall Street "Jim Dahle has done a lot of thinking about the peculiar financial problems facing physicians, and you, lucky reader, are about to reap the bounty of both his experience and his research." - William J. Bernstein, MD, Author of The Investor's Manifesto and seven other investing books "This book should be in every career counselor's office and delivered with every medical degree." - Rick Van Ness, Author of Common Sense Investing "The White Coat Investor provides an expert consult for your finances. I now feel confident I can be a millionaire at 40 without feeling like a jerk." - Joe Jones, DO "Jim Dahle has done for physician financial illiteracy what penicillin did for neurosyphilis." - Dennis Bethel, MD "An excellent practical personal finance guide for physicians in training and in practice from a non biased source we can actually trust." - Greg E Wilde, M.D Scroll up, click the buy button, and get started today!


Arrogance and Accords

Arrogance and Accords

Author: Steve Lynch

Publisher:

Published: 1997

Total Pages: 344

ISBN-13:

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Between 1994 and 1997, 18 former executives of American Honda Motor Company were convicted on federal fraud and racketeering charges. This true-crime story reveals the underbelly of one of the world's most respected companies, detailing the key characters in this 15-year scandal and their shady deals, along with internal and FBI investigations. Examines how the corruption adversely affected Honda's sales efforts, and analyzes the corporate culture that allowed it to flourish for so long. c. Book News Inc.