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Author: Emily Yellin
Publisher: Simon and Schuster
Published: 2009-03-24
Total Pages: 306
ISBN-13: 1416546898
DOWNLOAD EBOOKYellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.
Author: Laura Penny
Publisher: McClelland & Stewart
Published: 2009-03-13
Total Pages: 290
ISBN-13: 1551992884
DOWNLOAD EBOOKEver been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"
Author: Emily Yellin
Publisher: Simon and Schuster
Published: 2009-03-24
Total Pages: 355
ISBN-13: 1416594574
DOWNLOAD EBOOKJournalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Author: Larry Troxel
Publisher: AuthorHouse
Published: 2011-02
Total Pages: 134
ISBN-13: 1456714988
DOWNLOAD EBOOKPoems, prn (Latin: pro re nata) is a compilation of recent poems by Larry Troxel. He separated them into two groupings; the first consisting of poems that are more about the lighter and serious sides of life, and the sweet feelings and inspiration that evolve there from. From those selections his associate James Atkinson, an accomplished musician and composer, has created and recorded beautiful songs on a CD Music and Poetry From the Heart, with poems such as My Soul, The Flowers Say, Touchings, and Waves. The second group is poems that paint, in the brightest colors, his religiosity, principals of faith, devotion and church. It is his hope that some may find what he has written to be interesting, agreeable, and maybe even inspiring, prn.
Author: Ian Urbina
Publisher: Macmillan
Published: 2005-11-03
Total Pages: 216
ISBN-13: 9780805080308
DOWNLOAD EBOOKChronicles the extraordinary lengths to which some people will go when they have endured their pet peeves long enough and are not going to take it anymore.
Author: K. A. Williams
Publisher: K. A. Williams
Published:
Total Pages: 55
ISBN-13:
DOWNLOAD EBOOKBook contains 40 poems - 19 free verse and 21 rhymes. Topics include nature, couples etc.
Author: Betty Kirkpatrick
Publisher: Crombie Jardine Publishing
Published: 2008-09-01
Total Pages: 244
ISBN-13: 1291425594
DOWNLOAD EBOOKThis is a compilation of the most annoying English cliches around today; those expressions that you hear time and time again and that make you cringe with irritation when you do hear them, but which - even more annoyingly! - you find yourself using out of sheer habit.Examples featured include: by and large, to be honest, a categorical denial, courtesy call, these things happen, kill two birds with one stone, it's not the end of the world... and many more.
Author: Charles P. Frank
Publisher: iUniverse
Published: 2014-08-07
Total Pages: 205
ISBN-13: 1491739800
DOWNLOAD EBOOKDigging Through Ashes finds private investigators Mac and Maggie Mason in a real bind: one of their colleagues is accused of arson and fire has destroyed evidence. Have you ever had to give bad news to someone you loved? If so, youll feel at home in Digging Through Ashes. Have you ever struggled to keep a secret that might well redirect your life? If so, youll feel at home in Digging Through Ashes. Have you ever tried to figure out what would happen if visitors from outer space showed up on earth? If so, youll feel at home in Digging Through Ashes. Have you ever wondered if a generous offer were really generous or if it might be a scam? If so, youll feel at home in Digging Through Ashes. Have you ever been in a situation when you did not know whom you could trust? If so, youll feel at home in Digging Through Ashes.
Author: John Buffalo Mailer
Publisher: Dramatists Play Service, Inc.
Published: 2010
Total Pages: 60
ISBN-13: 9780822224105
DOWNLOAD EBOOKTHE STORY: Video games, violent movies, Marilyn Manson, the Internet, Prozac, or fame? What moves a teenager to cross the line and become a high-school shooter? More importantly, how do we stop it? Pulitzer Prize-winning journalist Lax Morales is l
Author: Mark Graham Brown
Publisher: John Wiley & Sons
Published: 2013-09-12
Total Pages: 324
ISBN-13: 1118737784
DOWNLOAD EBOOKLearn the secrets to using analytics to grow your business Analytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. Killer Analytics explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements. Shows organizations how to use analytics to measure key elements of business performance not traditionally measured Introduces 20 new metrics that drive competitive advantage Reveals how to measure social networking, sustainability, innovation, culture, and more Aside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, Killer Analytics saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.
