How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others.
How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others. Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need—employers faced with personnel issues, market researchers who want to understand the thought processes of consumers, trainers and others who design instructional systems, health care professionals who want to apply lessons learned from errors and accidents, systems analysts developing user specifications, and many other professionals. CTA can show what makes the workplace work—and what keeps it from working as well as it might. Working Minds is a true handbook, offering a set of tools for doing CTA: methods for collecting data about cognitive processes and events, analyzing them, and communicating them effectively. It covers both the "why" and the "how" of CTA methods, providing examples, guidance, and stories from the authors' own experiences as CTA practitioners. Because effective use of CTA depends on some conceptual grounding in cognitive theory and research—on knowing what a cognitive perspective can offer—the book also offers an overview of current research on cognition. The book provides detailed guidance for planning and carrying out CTA, with chapters on capturing knowledge and capturing the way people reason. It discusses studying cognition in real-world settings and the challenges of rapidly changing technology. And it describes key issues in applying CTA findings in a variety of fields. Working Minds makes the methodology of CTA accessible and the skills involved attainable.
The only sustainable advantage in our hypercompetitive marketplace is the ability to learn and adapt faster than everyone else. Companies that cling to management practices of a bygone era continue to fade away. They desperately need managers who empower people to seek out learning at a moment’s notice. Minds at Work can help you be that manager. This book captures the role managers play in the knowledge economy—where uninhibited, on-demand learning inspires employees to achieve higher levels of performance. Authors David Grebow and Stephen J. Gill describe how managers can move from a traditional “command and control” position to become advocates of communication and collaboration. They share what happens when managers help their direct reports grow as people and use technology to pull the learning they need when they need it. Minds at Work illustrates this shift to a learning community with success stories from forward-looking companies. With this better way to manage, these companies have unearthed those “aha!” moments as the dots connect after continuous problem solving, trial and error, and innovation. Each has redefined norms, made knowledge sharing flat, and created a workplace culture built to last. Use this book to embrace learning anytime, anywhere. Nurture the minds at work, and you’ll win the hearts of your organization.
Recent events such as the Brexit vote and the 2017 general election result highlight the erosion of traditional class identities and the decoupling of class from political identity. The majority of people in the UK still identify as working class, yet no political party today can confidently articulate their interests. So who is now working class and how do political parties gain their support? Based on the opinions and voices of lower and middle income voters, this insightful book proposes what needs to be done to address the issues of the 'new working class'. Outlining the composition, values, and attitudes of the new working class, it provides practical recommendations for political parties to reconnect with the electorate and regain trust.
Unlock your potential and finally move forward. A recent study showed that when doctors tell heart patients they will die if they don't change their habits, only one in seven will be able to follow through successfully. Desire and motivation aren't enough: even when it's literally a matter of life or death, the ability to change remains maddeningly elusive. Given that the status quo is so potent, how can we change ourselves and our organizations? In Immunity to Change, authors Robert Kegan and Lisa Lahey show how our individual beliefs--along with the collective mind-sets in our organizations--combine to create a natural but powerful immunity to change. By revealing how this mechanism holds us back, Kegan and Lahey give us the keys to unlock our potential and finally move forward. And by pinpointing and uprooting our own immunities to change, we can bring our organizations forward with us. This persuasive and practical book, filled with hands-on diagnostics and compelling case studies, delivers the tools you need to overcome the forces of inertia and transform your life and your work.
Featuring a new preface for the 10th anniversary As did the national bestseller Nickel and Dimed, Mike Rose’s revelatory book demolishes the long-held notion that people who work with their hands make up a less intelligent class. He shows us waitresses making lightning-fast calculations, carpenters handling complex spatial mathematics, and hairdressers, plumbers, and electricians with their aesthetic and diagnostic acumen. Rose, an educator who is himself the son of a waitress, explores the intellectual repertory of everyday workers and the terrible social cost of undervaluing the work they do. Deftly combining research, interviews, and personal history, this is one of those rare books that has the capacity both to shape public policy and to illuminate general readers.
The Oracles Wow What a great read! I am personally inspired and know that this book will provide the needed inspiration to millions of readers; young and old. Get ready to be reminded of some of the truths you knew and some you will be introduced to for the very first time. Get ready to be challenged and finally get ready to actually take action after reading this very well through through book. Ebunoluwa Bolodeoku Principal, Prodigium Limited This is a divine expression intended to birth many dreams, bringing about immense transformation in the lives of men. The Oracles portend the affluence of the mind which generates prosperity as the deep calls to the deep. Being a well crafted piece, The Oracles is a power tool designed to load your cloud. Read it! Ibukun Odusote Permanent Secretary, Federal Ministry of Agriculture, Federal Republic of Nigeria Tunde Wale-Temowo is a fantastic young man. His thoughts and ideas are refreshingly inspiring. This book is a balance of inspiration, motivation and revelation. Expect more from this fine writer. Biodun Fatoyinbo Snr. Pastor, Commonwealth of Zion Assembly
"This book is ... not on philosophy, science or reality, but why and how minds might invent such things. The laws of mind, not the laws of gravity or electricity, but the methods of the mind that made these tools. It is not on brains of neurons, controllers or computers, but the logical possibilities of mind, from minimal axioms deducing all the kinds of mind that are and can ever be." Mind Making applies original artificial intelligence research to precisely define "mind." On that foundation, author Patrick Roberts advances ancient questions of free-will, reality and ethics. Deeper, the book offers a scientific method for resolving philosophical questions. "How to prove a model of mind? Only by testing an analogous combination of entirely mindless parts. Otherwise, you remain trapped in endless debates, never reaching certainties because you can't suspend your own mind. Twenty-five hundred years of futile verbal philosophical debate ends. Philosophy becomes an engineering problem: Machine mind m outperformed mind n in a statistically significant set of tests. n's assumptions about reality are wrong. m's are right and are complete because m contains no minds but those we made." To the psychologist, Mind Making offers a model of the human mind unburdened by the technicalities of neurons and chemistry. To the engineer, designs for more reliable, powerful machines. To the philosopher, proven ultimate reality. To the lay reader, better knowledge of his mind, and of his world as an effect of that mind. "These laws of mind are all that can be true for everyone, everywhere, forever. They can't be false because they made truth. Always true, you need never doubt them. In your mind, they are the last possessions you can lose. By comparison, all other knowledge is trivia."
In Your Brain at Work, David Rock takes readers inside the heads—literally—of a modern two-career couple as they mentally process their workday to reveal how we can better organize, prioritize, remember, and process our daily lives. Rock, the author of Quiet Leadership and Personal Best, shows how it’s possible for this couple, and thus the reader, not only to survive in today’s overwhelming work environment but succeed in it—and still feel energized and accomplished at the end of the day.