Winning with the Customer from Hell
Winning with the Customer from Hell

Author: Shaun Belding

Publisher: ECW Press

Published: 2004

Total Pages: 231

ISBN-13: 1550226304

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Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.

Dealing with the Customer from Hell
Dealing with the Customer from Hell

Author: Shaun Belding

Publisher:

Published: 2005

Total Pages: 152

ISBN-13:

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"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.

Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption
Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption

Author: Dr. RICHA SHARMA

Publisher: kitab writing publication

Published: 2024-05-28

Total Pages: 387

ISBN-13: 9360923591

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In today’s dynamic retail landscape, managing customer expectations through data analytics to influence in-store experiences is crucial for fostering customer loyalty. This comprehensive book covers new-age topics such as green retailing, multi-channel retailing, religion-based retailing, and data analytics in retail. Additionally, it explores the retailing needs of different generational cohorts. Whether you’re a retail professional or a student, this book provides valuable insights into the evolving world of retail marketing management.

Winning with the Caller from Hell
Winning with the Caller from Hell

Author: Shaun Belding

Publisher: ECW Press

Published: 2006-05-28

Total Pages: 223

ISBN-13: 1550226959

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Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

Winning with the Boss from Hell
Winning with the Boss from Hell

Author: Shaun Belding

Publisher: ECW Press

Published: 2004

Total Pages: 190

ISBN-13: 1550226320

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Annotation This job survival guide offers real-life strategies for dealing with the officious boss. Employees are introduced to the FIRST approach, which advocates flying below the radar, ignoring, retraining, standing one's ground, and talking turkey. Practical tactics are provided for dealing with a wide range of unique and nasty bosses, including "Coveting Your Butt 101, "Making Molehills out of Mountains," and "The Straw Man Strategy." These tips will help any employee deal with a difficult boss, whether ignorant, foul, selfish, loud, obnoxious, abrasive, incompetent, impatient, rude, incoherent, embarrassing, smelly, mean-spirited, sexist, or disrespectful, or any combination thereof.

How to Understand Business Finance
How to Understand Business Finance

Author: Robert Cinnamon

Publisher: Kogan Page Publishers

Published: 2006

Total Pages: 164

ISBN-13: 9780749446680

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Explaining how to run a business in a real market, this work describes a business as it proceeds from initial set-up through its first year of trading, providing a quick course on business finance as it relates to business growth.

Dealing with the Boss from Hell
Dealing with the Boss from Hell

Author: Shaun Belding

Publisher:

Published: 2005

Total Pages: 0

ISBN-13: 9780749444525

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'Dealing With The Boss From Hell' is a survival guide, with real-life strategies, for dealing with a difficult person in charge, including advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly.

Dealing with the Customer from Hell
Dealing with the Customer from Hell

Author: Shaun Belding

Publisher:

Published: 2005

Total Pages: 0

ISBN-13: 9780749444518

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"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.

Library Journal
Library Journal

Author: Melvil Dewey

Publisher:

Published: 2005

Total Pages: 666

ISBN-13:

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Includes, beginning Sept. 15, 1954 (and on the 15th of each month, Sept.-May) a special section: School library journal, ISSN 0000-0035, (called Junior libraries, 1954-May 1961). Also issued separately.