This second edition is a must for anyone with an interest in the hospitality, travel and tourism industries. Readers will particularly enjoy the expanded section on casinos, which provides current information and career opportunities in this rapidly growing field. Everything you need to know to build a successful career in hospitality is right here at your fingertips.
This is a self-contained textbook introduces students to all aspects of the hospitality industry: lodging, food service, travel/tourism, etc.. Current trends and issues are addressed with special emphasis on legal, ethical, and cultural issues. Students learn about the interrelationship of each aspect of the hospitlaity industry and the importance of effective communication and human relationship skills. In addition, appendices containing valuable reference and resource information related to the hospitality industry is covered.
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This long-standing successful book introduces many of the "must know" topics important to hospitality, within a traditional business framework. It also provides readers with a snapshot of a wide variety of industry career paths, an attribute not found in other books. The goal is to provide a broad-brush survey approach to the hospitality industry, while offering the information needed to help students proceed into more advanced courses and readings. This text explores the topics that separate hospitality from other fields of study--Publisher.
In this book, theologian Letty Russell redefines the commonly held notion of hospitality as she challenges her readers to consider what it means to welcome the stranger. In doing so, she implores persons of faith to join the struggles for justice. Rather than an act of limited, charitable welcome, Russell maintains that true hospitality is a process that requires partnership with the "other" in our divided world. The goal is "just hospitality," that is, hospitality with justice. Russell draws on feminist and postcolonial thinking to show how we are colonized and colonizing, each of us bearing the marks of the history that formed us. With an insightful analysis of the power dynamics that stem from our differences and a constructive theological theory of difference itself, Russell proposes concrete strategies to create a more just practice of hospitality.
Interpreting the meaning of hospitality in an unwelcoming political moment Amid xenophobic challenges to America’s core value of welcoming the tired and the poor, Irina Aristarkhova calls for new forms of hospitality in her engagement with the works of eight international artists. In this first monograph on hospitality in contemporary art, Aristarkhova employs a feminist perspective to critically explore the artworks of Ana Prvački, Faith Wilding, Lee Mingwei, Kathy High, Mithu Sen, Pippa Bacca, Silvia Moro, and Ken Aptekar and asks who, how, and what determines who is worthy of our welcome. Spanning a diverse range of contemporary art practices, Arrested Welcome shows how artists challenge our existing notions of hospitality—culturally, philosophically, and politically. From the role of “microcourtesies” in social change to the portrayal of waiting as a feminist endeavor, Aristarkhova looks deeply into topics such as gender stereotypes of welcome, ways to reclaim civility, and the means by which guests (sometimes human, sometimes animal) push the limits of our hosting traditions. Blending a feminist analysis of hospitality with in-depth case studies on how contemporary artists stimulate personal reflection and political engagement, Aristarkhova initiates these important conversations at a critical time of national and international hospitality crises.
International Hospitality Management: issues and applications brings together the latest developments in global hospitality operations with the contemporary management principles. It provides a truly international perspective on the hospitality and tourism industries and provides a fresh insight into hospitality and tourism management. The text develops a critical view of the management theory and the traditional theories, looking at how appropriate they are in hospitality and tourism and in a multicultural context. The awareness of cultural environments and the specifications imposed by those cultures will underpin the whole text. International Hospitality Management is designed to instil a greater awareness of the international factors influencing the strategies and performances of hospitality organisation. The approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry. Consisting of three 3 parts divided into 14 chapters, each of which deals with a major topic of international management, the book has been thoroughly developed with consistent learning features throughout, including: Specified learning outcomes for each chapter International case studies including major world events such as the September 11 Terrorist Attacks, the Argentine Financial Crisis, The SARS virus, The Institution of Euro, the accession of China to the World Trade Organization., and the expansion of European Union, as well as international corporations such as Marriott, Hilton, Intercontinental, McDonalds, Starbucks etc. It introduces the global market situation, including Americas, Europe, Asia Pacific, and Middle East. Study questions and discussion questions to consolidate learning and understanding. Links to relevant websites at the end of each chapter On-line resources and a test bank is available for lecturers and students
