Water Quality Complaint Investigator's Field Guide

Water Quality Complaint Investigator's Field Guide

Author: William C. Lauer

Publisher: American Water Works Association

Published: 2011-01-12

Total Pages: 116

ISBN-13: 9781613000144

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This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.