Warranty Chain Management
Warranty Chain Management

Author: Albert Liao

Publisher: Springer Nature

Published: 2022-06-29

Total Pages: 486

ISBN-13: 9811921040

DOWNLOAD EBOOK

This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step. There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.

Warranty Management and Product Manufacture
Warranty Management and Product Manufacture

Author: D. N. Prabhakar Murthy

Publisher: Springer Science & Business Media

Published: 2006-01-27

Total Pages: 311

ISBN-13: 1846282586

DOWNLOAD EBOOK

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

Warranty Fraud Management
Warranty Fraud Management

Author: Matti Kurvinen

Publisher: John Wiley & Sons

Published: 2016-05-26

Total Pages: 403

ISBN-13: 1119239702

DOWNLOAD EBOOK

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Warranty Claims Reduction
Warranty Claims Reduction

Author: Ronald Blank

Publisher: CRC Press

Published: 2014-06-25

Total Pages: 186

ISBN-13: 1482209128

DOWNLOAD EBOOK

Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization. Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management. The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments. The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing. The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled—allowing you to achieve more cost reductions than are possible through conventional thinking.

Sustainable Production and Logistics
Sustainable Production and Logistics

Author: Eren Ozceylan

Publisher: CRC Press

Published: 2021-04-29

Total Pages: 419

ISBN-13: 1000352803

DOWNLOAD EBOOK

Sustainable Production and Logistics: Modeling and Analysis Subject Guide: Engineering - Industrial & Manufacturing This book presents issues faced by planners of production and distribution operations in terms of smart manufacturing and sustainability, using efficient quantitative techniques in a variety of decision-making situations. Addressing the state-of-the-art of the smart and sustainable sides of production and distribution planning operations, it highlights how a current issue can be effectively approached and what particular quantitative technique can be used. The book goes on to provide a foundation in the new and fast-growing digital journey, and includes logistics 4.0 inside Industry 4.0, along with case studies. The information in this book is useful worldwide, especially in the Americas, Europe, Turkey, and Japan. It is written for academicians, researchers, practitioners, and students.

The Handbook of Technology Management, Supply Chain Management, Marketing and Advertising, and Global Management
The Handbook of Technology Management, Supply Chain Management, Marketing and Advertising, and Global Management

Author: Hossein Bidgoli

Publisher: John Wiley & Sons

Published: 2010-01-12

Total Pages: 961

ISBN-13: 047024948X

DOWNLOAD EBOOK

The discipline of technology management focuses on the scientific, engineering, and management issues related to the commercial introduction of new technologies. Although more than thirty U.S. universities offer PhD programs in the subject, there has never been a single comprehensive resource dedicated to technology management. "The Handbook of Technology Management" fills that gap with coverage of all the core topics and applications in the field. Edited by the renowned Doctor Hossein Bidgoli, the three volumes here include all the basics for students, educators, and practitioners

Warranty Fraud Management
Warranty Fraud Management

Author: Matti Kurvinen

Publisher: John Wiley & Sons

Published: 2016-05-26

Total Pages: 317

ISBN-13: 1119239745

DOWNLOAD EBOOK

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.

Warranty and Preventive Maintenance for Remanufactured Products
Warranty and Preventive Maintenance for Remanufactured Products

Author: Ammar Y. Alqahtani

Publisher: CRC Press

Published: 2018-12-12

Total Pages: 302

ISBN-13: 1351599208

DOWNLOAD EBOOK

The exponential increase in the development of technology coupled with the customers’ immense desire to possess the newest technological products makes for truncated product lifespans, which instigates a substantial upsurge in their rate of disposal. Attempts have been made to establish specialized product recovery facilities with the intention of diminishing the volume of accumulated waste delivered to landfills using product recovery procedure such as remanufacturing. The economic benefits produced by remanufacturing also portray the role of product recovery in a more attractive light. The quality of a remanufactured product is uncertain for some consumers. Therefore, these consumers possess insecurities in deciding whether or not the remanufactured products will render the same expected performance. This ambiguity regarding a remanufactured product could possibly result in the consumer deciding against its purchase. With such consumer apprehension, remanufacturers often seek market mechanisms that provide reassurance as to the stable durability that these products still maintain. One strategy that the remanufacturers often use is the utilization of the premise of offering product warranties with preventive maintenance on their products. This book is concerned with the practice and theory of warranty management and preventive maintenance, particularly in relation to remanufactured products’ warranties. Models developed in this book can be used for making the right decisions in offering renewable, nonrenewable, one and two dimensional warranty policies, and for managerial decision in considering maintenance contracts or outsourcing maintenance for remanufactured components and products. Features Discusses a variety of warranty policies and preventive maintenance of remanufactured products (first book to do so) Presents mathematical models and applications for warranty policies using examples and simulation results Considers cost and optimization problems from the remanufacturer's and buyer's points of views Provides a foundation for academicians interested in building models in the area of warranty and preventive maintenance analysis of remanufactured products Offers the essential methodology needed by practitioners involved with warranty and preventive maintenance analysis, along with extensive references for further research

Supply Chain Management and Transport Logistics
Supply Chain Management and Transport Logistics

Author: John Liu

Publisher: Routledge

Published: 2011-09-08

Total Pages: 561

ISBN-13: 1136651284

DOWNLOAD EBOOK

The enterprise-focused framework of supply chain, which an overwhelming majority of books on supply chain management (SCM) have adopted, falls short in explaining recent developments in the real world, especially the so-called Wal-Mart model, in which a 'factory' is a virtual logistics network of multiple international manufacturing firms. The book fills the gap and examines supply chain and transport logistics. The book also includes the development of a unified methodological framework which underpins all the characteristics of the interrelationship between supply chain management and logistics. It covers many aspects of the important and innovative developments well. The book offers a unique coverage of integrated logistics of navigation, aviation and transportation. The book not only answers the urgent need for a book on supply chain management and transport logistics but also highlights the central role of supply chain logistics in the emerging fields of sustainable (green), humanitarian and maritime supply chains and the importantance of studying supply chain management together with transport logistics. It also explains the difference between supply chain logistics and manufacturing logistics. It is a useful reference for those in the industry as well as for those taking related courses.

Cost Management
Cost Management

Author: Leslie G. Eldenburg

Publisher: John Wiley & Sons

Published: 2016-03-28

Total Pages: 948

ISBN-13: 1119185696

DOWNLOAD EBOOK

Cost Management: Measuring, Monitoring, and Motivating Performance, Third Canadian Edition was written to help students learn to appropriately apply cost accounting methods in a variety of organizational settings. To achieve this goal, students must also develop professional competencies, such as strategic/critical thinking, risk analysis, decision making, ethical reasoning and communication. This is in line with the CPA curriculum and the content of this edition and the problem materials is mapped to the CPA. Many students fail to recognize the assumptions, limitations, behavioural implications, and qualitative factors that influence managerial decision making. The textbook is written in an engaging step-by-step style that is accessible to students. The authors are proactive about addressing the challenges that instructors and students face in their teaching and learning endeavors. They utilize features such as realistic examples, real ethical dilemmas, self-study problems and unique problem material structured to encourage students to think about accounting problems and problem-solving more complexly.