Using Customer Needs to Drive Transportation Decisions
Author: Kathleen E. Stein
Publisher: Transportation Research Board
Published: 2003
Total Pages: 115
ISBN-13: 0309068037
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Project to Develop a Mechanism to Measure Customer Satisfaction with Products and Services of the Department
Author:
Publisher:
Published: 2002
Total Pages: 386
ISBN-13:
DOWNLOAD EBOOKHow Airports Measure Customer Service Performance
Author: Lois S. Kramer
Publisher: Transportation Research Board
Published: 2013
Total Pages: 103
ISBN-13: 0309271002
DOWNLOAD EBOOK"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
AASHTO Maintenance Manual for Roadways and Bridges
Author: Kenneth A. Brewer
Publisher: AASHTO
Published: 2007
Total Pages: 373
ISBN-13: 1560513764
DOWNLOAD EBOOKPublic Benefits of Highway System Preservation and Maintenance
Author: Andrew C. Lemer
Publisher: Transportation Research Board
Published: 2004
Total Pages: 57
ISBN-13: 0309070074
DOWNLOAD EBOOKTRB's National Cooperative Highway Research Program (NCHRP) Synthesis 330: Public Benefits of Highway System Preservation and Maintenance examines the current practices for identifying, measuring, and articulating the public benefits of highway system maintenance and operation, and of communicating those benefits that are understandable and meaningful to stakeholders--road users, elected officials, and others who have an interest in the system's performance.
21st Century Leadership and Management Techniques for State DOTs
Author: Toliver J. Brown
Publisher: AASHTO
Published: 2009
Total Pages: 101
ISBN-13: 1560514388
DOWNLOAD EBOOKThis final report presents the results of the literature review and three surveys, describes the design, methodologies, and outcomes of the pilot workshop, offers recommendations based on the survey research and workshop outcomes for supporting and accelerating leadership development for transportation CEOs, and presents a guide designed to assist new CEOs in determining how to perform their role effectively.
Freight-demand Modeling to Support Public-sector Decision Making
Author: Cambridge Systematics
Publisher: Transportation Research Board
Published: 2010
Total Pages: 67
ISBN-13: 0309155134
DOWNLOAD EBOOK"This report presents an evaluation of possible improvements in freight demand models and other analysis tools and provides a guidebook to assist model developers in implementing these improvements. The report is especially valuable for its findings of general satisfaction with methods available to support freight planning, but concerns with the data available to support that planning. As such, the report focuses on ways to use existing data to develop data inputs for the model, showing that existing and readily available data can be used to develop the inputs required by freight models. The report will enable decision makers at a range of geographical levels to improve the usability of freight demand models."--Pub. desc.
Elements Needed to Create High Ridership Transit Systems
Author: TranSystems Corporation
Publisher: Transportation Research Board
Published: 2007
Total Pages: 137
ISBN-13: 0309098858
DOWNLOAD EBOOK"TRB's Transit Cooperative Research Program (TCRP) Report 111: Elements Needed to Create High-Ridership Transit Systems explores the strategies used by transit agencies to create high ridership. The report includes case studies that focus on the internal and external elements that contributed to successful ridership increases and examines how the transit agencies influenced or overcame internal and external challenges to increase ridership. The report includes a companion interactive CD-ROM that contains a database of individual transit agency ridership strategies linked to the strategies and examples presented in the report. The CD-ROM also contains a brochure that outlines the key elements identified in this report for increasing and sustaining ridership." -- publisher's website.
Refocusing Transportation Planning for the 21st Century
Author: National Research Council (U.S.). Transportation Research Board
Publisher: Transportation Research Board
Published: 2000
Total Pages: 356
ISBN-13: 9780309071239
DOWNLOAD EBOOKTwo conferences on Refocusing Transportation Planning for the 21st Century were held in 1999 following passage of the Transportation Equity Act for the 21st Century (TEA-21). The first conference focused on the identification of key trends, issues, and general areas of research. The results of Conference I, which produced stand-alone products, were used as input for Conference II. The second conference had the specific objective of producing research problem statements. Its mission was to review the results of the first conference by developing these statements. Conference II produced a number of detailed research statements that form the basis for the National Agenda for Transportation Planning Research. The proceedings of both conferences are presented in this report.
