User-centered Libraries and Information Services
Author: K. G. B. Bakewell
Publisher:
Published: 1987
Total Pages: 55
ISBN-13: 9780861763245
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Information Tasks
Author: Bryce Allen
Publisher: Emerald Group Publishing
Published: 1996
Total Pages: 308
ISBN-13: 9780120510405
DOWNLOAD EBOOKInformation Tasks summarizes user research, then presents design sketches of systems that illustrate how design is linked to research. This comprehensive user-centered approach provides an agenda for information research, design and education that challenges many accepted beliefs and suggests new directions for information work.
Libraries as User-centered Organizations
Author: Meredith A. Butler
Publisher: Psychology Press
Published: 1993
Total Pages: 276
ISBN-13: 9781560246169
DOWNLOAD EBOOKHow do we begin to assess the impact of economic, technological, demographic, and management trends in our environment and understand the long term implications? How can administrators, managers and information professionals take advantage of these trends? How can librarians empower staff and change organizational hierarchies to create more responsive and rewarding environments? How do we restructure organizations to make them more learning- and student-centered and more responsive to the needs of new clienteles? These are just a few of the questions addressed in Libraries as User-Centered Organizations, which examines organizational change from the point of view that academic institutions are experiencing a paradigm shift in the definition of their mission, their focus, and their activities. As librarians move into a new paradigm of library as gateway and connector, they must also shift their focus from the information product to the user of information. This profound change in vision is explored in this book through the concept of user-centeredness, a focus on the habits, needs, desires, dislikes, abilities, and preferences of the user. Libraries as User-Centered Organizations explores a variety of important aspects of organizational change including: leadership styles sustaining and expanding staff empowerment and creativity collaboration between libraries and computer centers creating multicultural organizations remolding the library science educational structure organizational change in professional associations Libraries as User-Centered Organizations looks at current trends affecting higher education, research libraries, professional education for librarians, professional associations, and publishing from the point of view of some of the leaders in these fields and offers readers a context for viewing organizational change. The book is of particular assistance to library administrators and educators engaged in planning for change and rethinking operations and services.
Managing User-centered Libraries and Information Services
Author: Kenneth Graham Barnett Bakewell
Publisher:
Published: 1990
Total Pages: 250
ISBN-13:
DOWNLOAD EBOOKManaging User-centred Libraries and Information Services
Author: K. G. B. Bakewell
Publisher: Burns & Oates
Published: 1997
Total Pages: 312
ISBN-13:
DOWNLOAD EBOOKAims to encourage the development of libraries and information services which meet the needs of the user, and to promote the application of management methods which put users first. This edition has been substantially revised, and also contains practical management advice for other professions.
User-Centred Library Websites
Author: Carole George
Publisher: Elsevier
Published: 2008-07-31
Total Pages: 245
ISBN-13: 1780631901
DOWNLOAD EBOOKTargeted at Library and Information Science (LIS) professionals, this book concentrates on usability evaluation methods used to design usable and user-centered library websites. Aimed at the practitioner, it is a practical guide to methods that are used to gather information from potential users that shape the design of the website based on an interactive design process. From planning the study to writing the report, this book guides the reader through the process of usability evaluation using examples from the author's experience with usability evaluation of library interfaces. It describes usability techniques, procedures, report writing, and design changes that lead to a user-centered interface. - A concise, practical guide to completing usability evaluation methods with an emphasis on creating user-centered library websites - Includes examples that draw on the author's practical experience with usability evaluation - Useful guidelines to creating participant recruitment letters, scripts, thank you notes, and forms illustrated with practical examples
The Basics of Library-based User Services
Author: Kenneth Whittaker
Publisher: Library Association Publishing (UK)
Published: 1993
Total Pages: 152
ISBN-13:
DOWNLOAD EBOOKThis book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service.
How Libraries and Librarians Help
Author: Joan Coachman Durrance
Publisher: American Library Association
Published: 2005
Total Pages: 206
ISBN-13: 9780838908921
DOWNLOAD EBOOKThe authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, "Empowering Youth" and "Strengthening Community."
Library Users and Reference Services
Author: Linda S Katz
Publisher: Routledge
Published: 2013-05-13
Total Pages: 303
ISBN-13: 1136588094
DOWNLOAD EBOOKThis useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Responding to Rapid Change in Libraries
Author: Callan Bignoli
Publisher: American Library Association
Published: 2020-11-10
Total Pages: 20
ISBN-13: 0838949789
DOWNLOAD EBOOKIn the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.
