Offers executives, managers, and consultants specific guidelines for developing crisis management programs to help prevent future crises and more effectively manage those that do occur. Based on five hundred interviews and case examples of innovative companies in the United States, Canada, and France. Clearly demonstrates the roles played by individuals, corporate culture, structure, and strategy in determining an organization's proclivity for crises and its ability to respond effectively.
This book outlines the contours of the dynamic adaptive multinational corporation based on contemporary research insights from global strategy and international business. It considers the role of corporate leadership and frontline engagement to advance responsive innovation dealing with emergent risks and opportunities in turbulent global markets.
International Handbook of Organizational Crisis Management reflects the latest understanding of the field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, the handbook offers new frameworks and findings that capture insights and guidance for researchers and executives. Key Features · Provides the latest thinking on and encourages growing support of crisis management in today′s business environment: Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. · Challenges core assumptions and goes beyond conventional rules: Numerous books touch on the topic, but many lack rigor with untested fear based prescriptions and quick fixes. · Offers a diversity of angles and levels of analysis: Crisis management is analyzed from societal, interorganizational, organizational, and individual perspectives. · Presents international and multicultural perspectives: Crises are not perceived in the same way globally; therefore, international researchers and practitioners expose their views of crisis management from their own cultural angles. Intended Audience Offering a leading-edge overview of the field of crisis management, this resource is useful for researchers and thoughtful practitioners in business and management, psychology, and sociology. It can also be used in graduate courses such as Strategic Management and Business Policy, Corporate Strategy, Occupational/Industrial Psychology, and Communication Risk Management.
Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan′s Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future. The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups).
This volume examines the connection between culture and defence by providing an inside look at Brazil’s aerospace strategies. Brazil is becoming increasingly important geopolitically, and several studies have sought to further understanding of this new position in the international arena. This volume aims to provide a better understanding of the Brazilian nation, its security dilemmas, and how the country seeks to develop its defence training process and improve its professional military education. Organised into two parts, the chapters offer academic dialogues on several aspects of this topic, including public politics and the law, joint operations, human factors and the government interchanges with industry. The first section analyses Brazilian defence policy and strategy, discussing different aspects of aerospace power and Brazilian security perspectives. Chapters discuss the relationship between Brazil and the United States, which blend aspects of the generation of knowledge, science, technology and innovation, and point to economic issues and the Defence Industrial Base. Specific implications of the Brazilian air space, compared with Europe and the United States, also are exposed. In addition, a vision of cyberspace implications for the national power, a present-day question for the entire planet, is also presented. Thereafter, the second section looks at specific aspects of professional military education and explains the Brazilian approach to strengthening its aerospace power. This includes military education and performance, interdisciplinary studies, working jointly, multivariate analysis and cases. This book will be of much interest to students of military studies, defence studies, gender issues, crises management and decision making, Latin American politics and International Relations in general.
Global financial crisis and colossal sovereign debt has resulted in the need for radical cuts in public expenditure in many countries. Against this background, the contributions in Third Sector Performance acknowledge that, as a result, more imaginative ways of delivering public services are being sought. In countries like the UK, the new concept of The Big Society envisages third sector, or not-for-profit, or charitable organizations and social enterprises stepping in to mitigate the loss of vital public services. This development also gives rise to the likelihood that third sector financial institutions such as credit unions and a possible 'Big Society Bank' will grow in importance. The performance of all these enterprises looks set to become a much more critical issue than it has been in the past. The editors have gathered in this volume, chapters reflecting the fact that third sector organizations are not the same as conventional businesses and are also subtly different from the public sector. There is currently a dearth of knowledge and a lack of research into issues around performance in the Third Sector or Civil Society. This book begins to fill a void in the knowledge base. The internationally sourced contributions represent a balanced offering of academic research findings and practitioner accounts from the Third Sector, together with a section devoted specifically to third sector finance institutions. This book will appeal, internationally, to policy makers within the third sector or involved in the management of n-f-p and voluntary organisations, as well as to those with responsibility for wider public policy, scholars teaching or researching in this area, and students of business and management preparing for roles in social enterprises.
This book covers various aspects of leadership in critical situations and under extreme conditions. Today’s leaders often face challenging situations or unexpected difficulties, and mastering these requires a wide spectrum of competencies such as creativity, courage and empathy. Therefore, this book provides an interdisciplinary approach including both theoretical concepts and practical findings relevant to optimizing leadership in extreme situations. Issues such as why people act as they do in stressful and extreme situations, or what constitutes the nexus between leadership/followership, organizations, and culture etc., are addressed. Leadership under extreme conditions is a very complex topic and one that has been approached from a variety of perspectives. The contributions to this volume thus originate from various academic disciplines including political science, social sciences, psychology, and philosophy. Insights from the study of in extremis leadership can help researchers and practitioners understand the individual, team and contextual factors that influence leadership and, ultimately, organizational efficiency and effectiveness. Leadership in Extreme Situations is a collection of contributions by selected scholars and field experts. It addresses key issues of leadership, morale and cohesion, as well as ethical questions; provides an ideal entry into the complex world of advanced leadership; and serves as a practical guide for the successful implementation of modern leadership.
Reflecting advances in theory, research, and application in the discipline since the publication of the Handbook of Public Relations in 2001, this new volume is global in scope and unmatched in its coverage of both academic research and professional best practice. It presents major theories in the words of the leading advocates for each theory; positions public relations as a positive force to help make society more fully functional; and challenges academics and practitioners to identify best practices that can inform the work of those in the profession.
Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.
