The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality
The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality

Author: Marios Sotiriadis

Publisher: Emerald Group Publishing

Published: 2018-07-11

Total Pages: 470

ISBN-13: 1787435296

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This book is a practical handbook for entrepreneurship in tourism related industries. The book will provide students and prospective entrepreneurs with the knowledge, know-how and best practices in order to assist them in planning, implementing and managing business ventures in the field of tourism.

The Professional Server
The Professional Server

Author: Edward E. Sanders

Publisher: Pearson Higher Ed

Published: 2012-03-14

Total Pages: 233

ISBN-13: 0133073416

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Filled with real-life examples, The Professional Server: A Training Manual covers all aspects of dining room service. This edition contains in-depth coverage of everything a good server needs to know to be successful in this competitive profession–from professional appearance, to server readiness, to guest communication. Self-contained chapters flow in a logical sequence and offer an explanation of table settings, wine and beverage service and current technologies. Restaurant Reality stories, charts and photos give students an insider’s look into the realities of the profession.

Front Office Operation
Front Office Operation

Author: Chiranjib Kumar, Ph.d.

Publisher: Createspace Independent Publishing Platform

Published: 2016-07-03

Total Pages: 264

ISBN-13: 9781535045926

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Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.

The Waiter and Waitress Training Manual
The Waiter and Waitress Training Manual

Author: Sondra J. Dahmer

Publisher: Van Nostrand Reinhold Company

Published: 1996

Total Pages: 162

ISBN-13: 9780442021108

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The demand for a skilled waitstaff has never been greater. The Waiter and Waitress Training Manual can help the reader to develop the consummate service skills required to capture repeat business and handle all phases of the job efficiently. This expanded edition reflects current customer preferences and restaurant practices.

Hospitality Security
Hospitality Security

Author: Anthony V. Disalvatore

Publisher:

Published: 2019-09-24

Total Pages: 336

ISBN-13: 9781793512543

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Hospitality Security: Procedures, Policies, and Training provides readers with a comprehensive guide to ensuring the safety and well-being of visitors and guests of hospitality establishments. The book demonstrates how those involved in providing hospitality security can not only keep guests safe, but also offer superior customer service. The book begins with an overview of the hospitality security department, identifying key roles within the operation, the goals of

The Cornell School of Hotel Administration Handbook of Applied Hospitality Strategy
The Cornell School of Hotel Administration Handbook of Applied Hospitality Strategy

Author: Cathy A. Enz

Publisher: SAGE

Published: 2010-07-14

Total Pages: 1081

ISBN-13: 1412905907

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This state-of-the-art handbook approaches the topics of hospitality strategy with an emphasis on immediate application of ideas to current practice. Top hospitality scholars make original contributions with the inclusion of senior level executives input, insights and current best practices. By incorporating the latest research and thinking on various strategic topics with the commentary and insights of successful executives this handbook blends cutting edge ideas and comprehensive reviews of the subject with innovative illustrations and examples from practice. The strength of the handbook is its combination of academic rigour and hospitality application. The handbook will have a clear reference orientation and focus on key topical issues and problem of interest to practitioners and advanced students of hospitality strategy.

Revenue Management for the Hospitality Industry
Revenue Management for the Hospitality Industry

Author: David K. Hayes

Publisher: John Wiley & Sons

Published: 2021-11-09

Total Pages: 482

ISBN-13: 1119790778

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REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.

Hospitality Strategic Management
Hospitality Strategic Management

Author: Cathy A. Enz

Publisher: John Wiley and Sons

Published: 2009-04-07

Total Pages: 704

ISBN-13: 047008359X

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Updated to include the current models, theories, and hospitality practices, Hospitality Strategic Management: Concept and Cases, Second Edition is a comprehensive guide to strategic management in the international hospitality industry. Author Cathy A. Enz uses the case study approach to cover current topics such as innovation, entrepreneurship, leadership, ethics, and franchising. Eight full case studies with exhibits and documents address the areas of lodging, food service, tourism e-commerce, gaming, cruise lines, and airlines, making this book ideal for executive level training courses or hospitality industry executives interested in developing their strategic management skills.