This book is all about the exciting ways of communicating effectively by understanding and controlling the frequency of tonality and speech. This journey will expand our knowledge, improve our communication abilities, and thereby improve adaptation to logical ways of delivering information by ways of communication In essence, reading this book one may see the ways of using and balancing one’s tonality in communication and bring out the emotion in us. The benefits of this book effectiveness in making our customers feel comfortable and satisfied with our services rendered and thereby improve the business opportunities.
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.
REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.
The development of translation memories and machine translation have led to new quality assurance practices where translators have found themselves checking not only human translation but also machine translation outputs. As a result, the notions of revision and interpersonal competences have gained great importance with international projects recognizing them as high priorities. Quality Assurance and Assessment Practices in Translation and Interpreting is a critical scholarly resource that serves as a guide to overcoming the challenge of how translation and interpreting results should be observed, given feedback, and assessed. It also informs the design of new ways of evaluating students as well as suggesting criteria for professional quality control. Featuring coverage on a broad range of topics such as quality management, translation tests, and competency-based assessments, this book is geared towards translators, interpreters, linguists, academicians, translation and interpreting researchers, and students seeking current research on the new ways of evaluating students as well as suggesting criteria for professional quality control in translation.
WWW may be an acronym for the World Wide Web, but no one could fault you for thinking it stands for wild, wild West. The rapid growth of the Web has meant having to rely on style guides intended for print publishing, but these guides do not address the new challenges of communicating online. Enter The Yahoo! Style Guide. From Yahoo!, a leader in online content and one of the most visited Internet destinations in the world, comes the definitive reference on the essential elements of Web style for writers, editors, bloggers, and students. With topics that range from the basics of grammar and punctuation to Web-specific ways to improve your writing, this comprehensive resource will help you: - Shape your text for online reading - Construct clear and compelling copy - Write eye-catching and effective headings - Develop your site's unique voice - Streamline text for mobile users - Optimize webpages to boost your chances of appearing in search results - Create better blogs and newsletters - Learn easy fixes for your writing mistakes - Write clear user-interface text This essential sourcebook—based on internal editorial practices that have helped Yahoo! writers and editors for the last fifteen years—is now at your fingertips.
About the Book Miracles, judgment, helping others, prayer—in getting the most from religion, taking the Bible literally may not work, nor may taking a totally liberal approach. Going Beyond Literalism (In Religion) examines ways to approach religion and faith that allow the faithful to get the most from their efforts. About the Author Rev. Dr. James L. McLeod celebrates many years’ experience in his professional network, and has been noted for achievements, leadership qualities, and the credentials and successes he has acquired in his field. He earned the Albert Nelson Marquis Lifetime Achievement Award from Marquis Who’s Who, the world’s premier publisher of biographical profiles. Dr. McLeod began his career as minister with the Presbyterian Church from 1963 to 1985. Since 1985, he has served as a minister for the Associate Reformed Presbyterian Church, and from 1988 to 1999, he held a post at the First Associate Reformed Presbyterian Church in Augusta, Georgia. During this time, he was also an educator at Georgia State Schools from 1972 to 1991. From 1991 to 2003, he was active as the president of Brunswick Financial in Georgia. Dr. McLeod contributed to the Brunswick Gallery as president from 1993 to 2003. Prior to embarking on his career, Dr. McLeod received his Bachelor of Arts from Washington and Lee University in Lexington City, Virginia in1959. Following this achievement, he earned his Master of Arts and his Bachelor of Divinity from Emory University in Atlanta, Georgia in1968. He concluded his education with a doctorate from Mississippi State University in 1972. Dr. McLeod was ordained to ministry by the Presbyterian Church in 1963. In addition to his career, Dr. McLeod is the author of The Presbyterian Tradition in the South in 1978, The Great Doctor Waddel in 1985, and Flannery O’Connor and Me in 2017, among others. He was a member of the Society of the Cincinnati in Washington, DC in 1970 and a councilman of the city of Brunswick, Georgia from 1994 to 1996. From 1996 to 1998, Dr. McLeod served as mayor pro tempore for the city of Brunswick, Georgia. Dr. McLeod is a fellow of the Antiquaries of Scotland and a member of the National Education Association. He is also a member of the Georgia Association of Educators, the Fulbright Alumni Association, the Pinnacle Club of Augusta, Georgia and Phi Delta Kappa. In 1986, he was named a Scholar of the National Endowment for the Humanities. Dr. McLeod has previously been selected for inclusion in the 33rd edition of Who’s Who in Finance and Industry, the 34th edition of Who’s Who in Finance and Business, and multiple editions of Who’s Who in America, Who’s Who in the South and Southwest, and Who’s Who in the World. The son of a minister, the Rev. Dr. James L. McLeod considers himself a “conservative” Protestant. He has spent thirty-nine years in the ministry and is now retired. Dr. McLeod studied at the Darlington School in Rome, Georgia, and graduated from Washington and Lee University, Lexington, Virginia. He attended Princeton Theological Seminary in Princeton, New Jersey and the Emory University School of Theology (Candler) in Atlanta, Georgia.
About the Book: 'Check-In, Never Check Out ' is a captivating and invaluable book that chronicles the extraordinary life of Mr. Rattan Keswani, a revered luminary in the hospitality industry. Seamlessly blending personal triumphs and challenges, this opus offers readers an intimate window into the inner workings of a hotelier's existence. Beyond a mere account of his exploits, this literary masterpiece serves as an indispensable handbook, providing sagacious counsel for aspiring hoteliers and seasoned professionals alike. Through captivating anecdotes and real-life encounters, the book immerses readers in the multifaceted realm of hotel management, delving into leadership, customer service, staff management, marketing strategies, and innovation. 'Check-In, Never Check Out ' is a testament to the transformative power of fortuitous paths and offers inspiration and erudition to those navigating the hospitality industry. About the Author: Rattan Keswani stepped down from his positions as Deputy Managing Director of Lemon Tree Hotels Ltd and Director of Carnation Hotels last year, concluding a decade-long tenure. Prior to that, he served as the President of Trident Hotels, which is part of EIH Ltd-Oberoi Group. Over three decades, he held various roles within Oberoi Hotels and Resorts both in India and abroad. Throughout his 40-year career in the industry, Keswani collaborated with numerous renowned international brands, including Sheraton, Intercontinental, Holiday Inns, and Hilton Hotels. His professional journey encompassed all segments of the hospitality sector, from luxury to upper upscale, midscale to economy, as well as fractional ownership. Currently, Keswani operates as an independent consultant and coach, offering guidance and expertise to a select group of entrepreneurs. The author's share of the proceeds from the sale of the book will go to Muskaan PAEPID - An NGO that trains and places differently-abled persons. Website: rattankeswani.in
This book explores the paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. Enterprises have the option to meet the former demand by offering authentic products and services while the latter could be achieved through standardization. Although it seems ideal to combine both concepts, they seemingly contradict each other leading to suppliers facing an authenticity-standardization paradox. The authors identify, analyze, and provide solutions for this authenticity-standardization paradox based on a series of case studies of restaurants in China. This book will be of interest to scholars, business owners, and consultants.
