The Reign of the Customer
The Reign of the Customer

Author: Claes Fornell

Publisher: Springer Nature

Published: 2020-03-27

Total Pages: 217

ISBN-13: 3030135624

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With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.

The Reign of the Kingfisher
The Reign of the Kingfisher

Author: T.J. Martinson

Publisher: Flatiron Books

Published: 2019-03-05

Total Pages: 352

ISBN-13: 1250170214

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30 years ago a superhero tried to save Chicago. Now the city is again under siege, in this gritty, suspenseful, and beautifully written novel from award-winning debut author T.J. Martinson Somewhere in Chicago, a roomful of people have been taken hostage. The hostages will be killed one by one, the masked gunman says on-screen, unless the police will admit that they faked the death of the legendary superhero called the Kingfisher and helped him to give up his defense of the city thirty years ago. Retired reporter Marcus Waters made his name as a journalist covering the enigmatic superhero’s five years of cleaning up Chicago’s streets. Then the Kingfisher died, Chicago resumed its violent turmoil, and Marcus slid back into obscurity. But did the Kingfisher really die? And who would take hostages connected to the Kingfisher's past attempts to clean up the streets? With the help of disgraced police officer Lucinda Tillman and a young hacktivist named Wren, Marcus will explore the city's violence, corruption, and chaos to figure out if the vigilante hero died tragically, or gave up hope and abandoned the city—and for the hostages, the clock is ticking.

Quest for the Best
Quest for the Best

Author: Stanley Marcus

Publisher: University of North Texas Press

Published: 2001

Total Pages: 260

ISBN-13: 9781574411379

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"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves about the best, demand it, and get it. He describes his own experiences with the best in chapters such as "The Things You Love to Touch" and "Bed and Board." Witty, urbane, but always accessible, Marcus is a joy to read."--BOOK JACKET.

The Satisfied Customer
The Satisfied Customer

Author: Claes Fornell

Publisher: Macmillan

Published: 2007

Total Pages: 256

ISBN-13: 0230604064

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A leading expert redefines customer service for the twenty-first century

The Reign of Philip the Fair
The Reign of Philip the Fair

Author: Joseph R. Strayer

Publisher: Princeton University Press

Published: 2019-03-26

Total Pages: 480

ISBN-13: 0691198381

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The reign of Philip the Fair marks both the culmination of the medieval French monarchy and the beginning of the transition from the medieval to the modern period. In this long-awaited study of Philip's reign, Joseph R. Strayer discusses the king's personality, his quarrels with the Church and with neighboring rulers, and his relations with his subjects. He also examines developments in the French administrative system. In studying the decision-making process and the careers of hundreds of royal officials, the author determines how increases in royal power and in the effectiveness and complexity of the administration were achieved. He also considers how these changes affected the possessing classes and how Philip made them acceptable or at least tolerable to the politically conscious segment of the population. As Professor Strayer shows, under Philip, the balance of loyalty swung away from the local authorities and the Church Universal and toward the secular, sovergein state. the central administration grew so strong, and its efficiency so improved, that it became the model for many other European states. Joseph R. Strayer retired from Princeton University as Dayton-Stockton Professor of History in 1973. He is the author of numerous books and articles, including On the Medieval Origins of the Modern State and Medieval Statecraft and the Perspectives of History (both Princeton books). Originally published in 1980. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

Black Reign Saga
Black Reign Saga

Author: Edd McNair

Publisher: Urban Books

Published: 2012-07-01

Total Pages: 448

ISBN-13: 1622860063

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A small-time thug with big dreams, Black sees crack cocaine as his way out of the Virginia housing projects where he grew up. Along with his cousin Lo, Black works side by side with hustlers and killers. It's not long before they're thrown into situations way beyond their control, and their family bonds are thoroughly tested. Angela grew up in a conservative upper-class neighborhood, so her experience with the streets is almost nonexistent. When she goes away to Hampton University, her beauty and sex appeal bring her plenty of attention, and she gets an education in things she never expected to experience. When Angela and Black cross paths, their lives are turned around once again. This is a love affair that should never happen, but sometimes things are just too good to resist. Author Edd McNair takes readers on a roller-coaster ride. The plot twists and turns, giving readers a look at the hood from the inside like they've never seen it before.

Reign & Ruin
Reign & Ruin

Author: J. D. Evans

Publisher:

Published: 2020-01-23

Total Pages: 420

ISBN-13: 9781951607012

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An epic, adult fantasy romance set in a land of domes and spires, and magic. She wants to rule in her father's place, where no woman has ruled before. He wants to protect his people from war, but who would ever trust a man who wields the forbidden magic of death? They must stand together to align old enemies against a new one.

After The Reign
After The Reign

Author: K Renee

Publisher:

Published: 2021-03-30

Total Pages: 198

ISBN-13:

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Paths can cross at the best or the worst moments of someone's life. One can only hope that a person's entrance into their life is for reasons that aren't disingenuous. When Reign's life began taking a turn for the worst, she found herself at rock bottom, with no clear view of light at the end of the tunnel. A terrible mistake on Reign's part caused even more mayhem to fall down on her already hopeless situation. With only wanting the life she deserved and her daughter back in her arms, Reign finds herself fighting to climb out of a whole that seemed to only get deeper the harder she climbed. Cree was about his business, stacking his paper, and taking care of his wife, Chanel. Ruling the Philadelphia drug game, Cree's worries weren't on the small things. He's a boss... the one calling all of the shots. However, outside of the game, there were things Cree had no control over, leaving him feeling helpless. Cree tries not to become reckless, but emotions are high, and mistakes are made, leaving him in a dark place. Justice is a hothead, and Cree's right hand. There is no room for anyone to play with his emotions or his money. Any enemy that even thinks coming his way is a good idea, will be dealt with swift and quickly. And when it comes to matters of the heart, Justice isn't ready to settle down with just one woman. However, when it comes to Kiera, he can't seem to let go. Kiera is an independent, go getter. She's focused on making her way out of the hood and stacking money in the bank. What she isn't down for, is being someone's second. Kiera knows her worth and refuses to fawn over the scraps Justice manages to throw at her. Deciding their time is up, Kiera believes their paths no longer align, and is ready to move on from a dead-end situation. Four different paths somehow manage to intersect as each one of them are maneuvering through the unforgiving streets of Philly. However, when Reign, Cree, Justice, and Kiera find themselves connected, will they be able to survive the chaos that rains down on them? Find out in After the Reign.

Reign of Appearances
Reign of Appearances

Author: Ari Adut

Publisher: Cambridge University Press

Published: 2018-03-15

Total Pages: 221

ISBN-13: 131685079X

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The public sphere is the realm of appearances - not citizenship. Its central event is spectacle - not dialogue. Marked by an asymmetry between the few who act and the many who watch, and subjecting all its contents to visibility, the public sphere can undermine liberal democracy, law, and morality. But the public sphere also liberates us from the burdens and bondages of private life and fosters an existentially vital aesthetic experience. Reign of Appearances uses a great variety of cases to reveal the logic of the public sphere, including homosexuality in Victorian England; the 2008 crash; antisemitism in Europe; confidence in American presidents; communications in social media; special prosecutor investigations; the visibility of African-Americans; violence during the French Revolution; the Islamic veil; contemporary sexual politics; public executions; and pricing in art. This unconventional account of the public sphere is critical reading for anyone who wants to understand the effects of visibility in urban life, politics, and the media.