TOTAL QUALITY MANAGEMENT, SECOND EDITION
TOTAL QUALITY MANAGEMENT, SECOND EDITION

Author: MUKHERJEE, P. N.

Publisher: PHI Learning Pvt. Ltd.

Published: 2024-08-01

Total Pages: 430

ISBN-13: 8119364767

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This book, in its second edition, presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation. It is well known that 'Total Organization Involvement' in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM, therefore, depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author's theory of 'Holistic Management System for World-class Performance and Leadership' expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The second edition of the book introduces three new chapters on 'Quality 4.0', 'Service Quality' and 'Contemporary and Emerging Concepts of TQM' to keep the readers abreast of the latest advancements in the field. The last chapter covers Quality 5.0, Society 5.0, AI & ML, Deep Learning, Robotics, Cobots and Chatbots. These technologies are integrated to synchronize TQM with latest trends in industry and society to give hands-on experience to the students and professionals. Besides, the chapter on 'Six Sigma' has been revised and updated. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book. The first edition of the book is already among the top 20 all-time best book on 'Total Quality Management' and has 88 citations globally. TARGET AUDIENCE • PGP. (Production & Operations Management) • MBA (Production & Operations Management) • PGDM (Operations Management)

Implementation of Total Quality Management
Implementation of Total Quality Management

Author: Erdener Kaynak

Publisher: Routledge

Published: 2013-10-18

Total Pages: 128

ISBN-13: 1317952448

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Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works. Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher. Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.

Total Quality Management
Total Quality Management

Author: Abdul Razzak Rumane

Publisher: CRC Press

Published: 2024-06-13

Total Pages: 439

ISBN-13: 1040038379

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This book has been developed to provide significant information about the usage and application of the Total Quality Management (TQM) concept in a construction project environment. The content spans from the inception through to the closing of the project focusing on the TQM approach in each phase of the project. Total Quality Management: Applications and Concepts for Construction Projects, focuses on the application of the Total Quality Management concept in construction projects and contains many quick-reference figures and tables for easy comprehension. It offers a concise and complete implementation process for the application of TQM and helps achieve competitive advantages in the global marketplace resulting in the construction project being qualitatively competitive and economical. The book highlights the standards for TQM and gives a brief introduction to the quality management system along with providing an overview of the project, the quality, the types of project delivery systems, and the principles involved. Discussions of quality and the different steps it moves through within the project setting including inspection, statistical quality control, and quality assurance round out the book’s offerings. Construction and quality professionals, industrial engineers, project managers, students, academics, and trainers will find that this book satisfies their needs and meets their requirements for a book that specifically uses TQM in construction projects.

Total Quality Management
Total Quality Management

Author: G. Kanji

Publisher: Springer Science & Business Media

Published: 2012-12-06

Total Pages: 612

ISBN-13: 9401105391

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In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Mechanical Engineers' Handbook, Volume 2
Mechanical Engineers' Handbook, Volume 2

Author: Myer Kutz

Publisher: John Wiley & Sons

Published: 2015-02-02

Total Pages: 1008

ISBN-13: 1118112830

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Full coverage of electronics, MEMS, and instrumentation and control in mechanical engineering This second volume of Mechanical Engineers' Handbook covers electronics, MEMS, and instrumentation and control, giving you accessible and in-depth access to the topics you'll encounter in the discipline: computer-aided design, product design for manufacturing and assembly, design optimization, total quality management in mechanical system design, reliability in the mechanical design process for sustainability, life-cycle design, design for remanufacturing processes, signal processing, data acquisition and display systems, and much more. The book provides a quick guide to specialized areas you may encounter in your work, giving you access to the basics of each and pointing you toward trusted resources for further reading, if needed. The accessible information inside offers discussions, examples, and analyses of the topics covered, rather than the straight data, formulas, and calculations you'll find in other handbooks. Presents the most comprehensive coverage of the entire discipline of Mechanical Engineering anywhere in four interrelated books Offers the option of being purchased as a four-book set or as single books Comes in a subscription format through the Wiley Online Library and in electronic and custom formats Engineers at all levels will find Mechanical Engineers' Handbook, Volume 2 an excellent resource they can turn to for the basics of electronics, MEMS, and instrumentation and control.

The TQM Journal, 23
The TQM Journal, 23

Author: Lars Witell

Publisher:

Published: 2011

Total Pages: 147

ISBN-13: 9780857249029

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This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."

Total Quality Management (Tqm)
Total Quality Management (Tqm)

Author: R. Ashley Rawlins

Publisher: AuthorHouse

Published: 2008-08-05

Total Pages: 354

ISBN-13: 1467878898

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This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.

Software Excellence
Software Excellence

Author: Shigeichi Moriguchi

Publisher: Productivity Press

Published: 1997-02-01

Total Pages: 618

ISBN-13: 9781563270505

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Thanks to the great success of the QC movement, quality assurance has taken root in the earliest stages of technology development. Software Excellence addresses the assumption that software cannot be built without bugs. The author argues that the application of total quality principles and tools to software development will eliminate the lengthy and costly step of debugging that has become an accepted phase of software development. Table of Contents Publisher's Message Preface Editor's Foreword--Tadashi Yoshizawa Editor's Foreword--Motohiro Higashi List of Editors and Authors PART 1 -- QUALITY CONTROL METHODOLOGY Chapter One: High-Quality Software Chapter Two: Total Quality Management (TQM) Chapter Three: Methods of Quality Control (QC) PART 2 -- QUALITY PROCESSES APPLIED TO SOFTWARE DESIGN AND DEVELOPMENT Chapter Four: Software Quality Control and Small-Group Activities in Software Chapter Five: High-Reliability Software Chapter Six: Software Development and Modularization Chapter Seven: Software Documentation Chapter Eight: Software Engineering Chapter Nine: Change Management Chapter Ten: Quality Improvement in Reuse Chapter Eleven: Quality Function Deployment for Software Development Chapter Twelve: Examples of Quality Measurement Systems Chapter Thirteen: Methods for Quantitative Measurement and Evaluation of Quality Chapter Fourteen: Production Planning for Software Products Chapter Fifteen: Software Technology Management Chapter Sixteen: Quality Design and Management Planning Chapter Seventeen: Review and Process-Specific Management Chapter Eighteen: Test Management and Audits Chapter Nineteen: Maintenance Management Glossary of Acronyms Index

Fundamentals of Total Quality Management
Fundamentals of Total Quality Management

Author: Jens J. Dahlgaard

Publisher: Routledge

Published: 2008-01-28

Total Pages: 357

ISBN-13: 1135728658

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The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition

Author: Russell T. Westcott

Publisher: Quality Press

Published: 2013-10-07

Total Pages: 513

ISBN-13: 0873898613

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This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: • Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions • Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.