Key Account Manager's Pocketbook
Key Account Manager's Pocketbook

Author: Roger E. Jones

Publisher:

Published: 2013-09

Total Pages: 112

ISBN-13: 9781906610593

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The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.

Construction Project Manager’s Pocket Book
Construction Project Manager’s Pocket Book

Author: Duncan Cartlidge

Publisher: Routledge

Published: 2015-02-20

Total Pages: 297

ISBN-13: 1317533593

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Construction project management requires a broad range of knowledge, from technical expertise to leadership, negotiation, team building and communication. This practical no-nonsense guide covers all of the essentials of the role, including: Pre-construction activities Design management and BIM Procurement Feasibility studies Environmental management systems People skills Recommended document formats Occupancy activities Construction project management activities are tackled in the order they occur on real projects, with reference made to the RIBA Plan of Work and OGC Gateway process throughout. This is the ideal concise reference which no project manager, construction manager, or quantity surveyor should be without.

The Manager's Pocket Guide to Diversity Management
The Manager's Pocket Guide to Diversity Management

Author: Edward E. Hubbard

Publisher: Human Resource Development

Published: 2004-04

Total Pages: 207

ISBN-13: 0874257611

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This pocket guide will expose the business opportunity that underpins the support of diversity in today's organizations. Learn how to improve workplace productivity by bridging organization goals with diversity imperatives in areas like recruitment, retention, team building, and service.

The Manager's Pocket Guide to Emotional Intelligence
The Manager's Pocket Guide to Emotional Intelligence

Author: Emily A. Sterrett

Publisher: Human Resource Development

Published: 2000

Total Pages: 144

ISBN-13: 0874255996

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This guide covers the critical emotional qualities that can have a greater impact on success than general intellectual intelligence. Includes best practices on how to enhance self-confidence, empathy, self-control, and other important emotional competencies.

The Manager's Pocket Guide to Innovation
The Manager's Pocket Guide to Innovation

Author: Richard Brynteson

Publisher: Human Resource Development

Published: 2010

Total Pages: 175

ISBN-13: 1599964708

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Innovation is necessary for your survival and your organizations. But the process is fraught with obstacles. How can you keep yourself and your team moving forward? You start with this how-to guide to innovation written specifically for todays busy manager. This quick-read is full of practical, easy-to-implement techniques that will help you avoid the unending details and stops and starts, distractions that cause your focus to shift, false starts and market shifts that lead you down the wrong path and steep learning curves that slow the process down.

Construction Project Manager’s Pocket Book
Construction Project Manager’s Pocket Book

Author: Duncan Cartlidge

Publisher: Routledge

Published: 2020-04-30

Total Pages: 247

ISBN-13: 1000034046

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The second edition of the Construction Project Manager’s Pocket Book maintains its coverage of a broad range of project management skills, from technical expertise to leadership, negotiation, team building and communication. However, this new edition has been updated to include: revisions to the CDM regulations, changes to the standard forms of contract and other documentation used by the project manager, the impact of BIM and emerging technologies, implications of Brexit on EU public procurement, other new procurement trends, and ethics and the project manager. Construction project management activities are tackled in the order they occur on real projects, with reference made to the RIBA Plan of Work throughout. This is the ideal concise reference which no project manager, construction manager, architect or quantity surveyor should be without.

The Project Manager's Pocket Survival Guide
The Project Manager's Pocket Survival Guide

Author: James P. Lewis

Publisher: McGraw Hill Professional

Published: 2003-07-22

Total Pages: 162

ISBN-13: 0071436162

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Troubleshooting tips and techniques for keeping projects and management careers on track Bestselling author James P. Lewis has become today's number one authority on the rules of project management in virtually any industry or environment. Now, in The Project Manager's Pocket Survival Guide, Dr. Lewis focuses on areas that are often the largest stumbling blocks to project managers both new and experienced, and provides the practical skills and hidden keys necessary for completing projects on time and within budget. Providing numerous case studies of project management successes and failures in the field, this no-nonsense book explains how to maintain project consistency and success in today's environment of fast change and even faster innovation. Managers will obtain new tools and insights for: Understanding the politics of projects Running a successful, results-driven meeting Managing effectively in the project environment

Managerial Decision Making Leadership
Managerial Decision Making Leadership

Author: Caroline Wang

Publisher: John Wiley & Sons

Published: 2011-03-23

Total Pages: 166

ISBN-13: 0470826142

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The modern manager faces a bewildering range of challenges every single day. Their ability to make critical decisions, often under pressure, can directly determine the future success of the company and their career. It is therefore surprising that so few managers take the time to learn the art of decision making. In this groundbreaking book from Caroline Wang, readers will learn that quality decision making is a competence that can be acquired according to a simple framework. The framework is practical and easy-to-remember, consisting of two acronyms: GPA and IPO. GPA for decision content quality (Goal, Priority, Alternatives); and IPO for decision process quality (Information, People, Objective reasoning). The book places emphasis on leading a team to make decisions, even though the framework can be used for personal and individual decisions. By using this common decision-making framework, managers and leaders will gain credibility and team support for the decision, will confidently articulate, promote, and defend the decision, and will have made the necessary preparations for successful implementation when the decision-making process is complete. This proven framework from one of Asia's most dynamic leadership experts will improve the quality of your decisions and change the way you do business.

Creative Manager's Pocketbook
Creative Manager's Pocketbook

Author: John Townsend

Publisher: Management Pocketbooks

Published: 2015-09-16

Total Pages: 114

ISBN-13: 1907077677

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According to management guru Peter Drucker, 'the enterprise that does not innovate inevitably ages and declines'. The Creative Manager's Pocketbook is a treasure-trove of techniques, tools and triggers that will help you produce creative ideas. There are 10 ready-to-use techniques with such intriguing names as Nyaka, Merlin, Eureka and Brainfaxing. In each case the author explains what the technique is, in what way it can be used, how to apply it and what materials will be required. Elsewhere the book looks at the different areas (e.g. product development, customer service, efficiency) that can benefit from innovation and how to 'sell' new and creative ideas. The numerous exercises, tests and quizzes will keep you involved and help you discover just how creative you are.