The phrase “lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning
Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.
There are no losses in life just lessons learned. Every experience, trial, and pain teaches us something we never knew about ourselves. Author Jeevan Brown dives into the lives of 16 college students as they experience the trials and tribulations that ultimately made them the men and women they are today. Based on true events, these stories are raw, uncut, funny, nostalgic, and emotional. From near death experiences, sports, rape, drugs, racism, STD's, finances, fashion, relationships and more. Each story gives a detailed account of the pivotal aspects followed by advice, statistics and the lessons the main characters learned from each experience. This book may help somebody dealing with the same dynamic with hopes that they'll overcome the unfortunate circumstances that he or she is in.
A compelling argument for why stewardship of wealth and service to others should be our highest financial priority Stewardship is the journey of financial insider John Taft towards understanding and affirming the importance of stewardship—which he has come to define as "serving others"—as a core principle for the financial services industry, the global financial system, and society at large. By defining the attributes of authentic stewardship, this book presents a path forward by analyzing the success of Canadian banks in weathering the financial crisis; evaluates the effectiveness of global financial reform efforts in making the financial system safer, sounder, and more secure; offers wealth management prescriptions for individual investors; evaluates the potential of ESG (environmental, social, and governance) investment processes as a way to instill stewardship behaviors among corporate CEOs (particularly at financial services firms); and, ultimately, calls for a return to stewardship's core principles as the key to not only minimizing the scope and consequences of future failures, but also to addressing other societal challenges. Argues for a return towards stewardship, with financial services companies doing right by their customers Analyzes the response of Canadian banks to the financial crisis to provide meaningful advice for investors and businesses alike Inspired by Taft's experience running one of the largest wealth management firms in the country during the financial crisis and his direct participation in subsequent legislative and regulatory efforts to rewrite the rules under which the U.S. securities industry operates From the man who made the decision to reimburse clients affected by the collapse of a money market mutual fund comes a compelling look at why financial service companies should start doing what's right for their customers.
Features a lifetime of practical insight into the aspects of aircraft design that cannot be solved via technical means. The lessons learned have nothing to do with the mechanics of doing conceptual design, rather they address and influence the design team's state of mind and the human principles to be used when dealing with the customer.
This book is about lessons learned (both conferred and received) by a fictional protagonist, E. Randall Mann, who was a law teacher at a major law school for over fifty years. There are nine stories or chapters that comprise this book. The stories appear as written in the first person by Mann and a fictitious student, Billie Williams, who served as Mann's research assistant after he retired and ultimately wrote two of the stories in remembrance following Mann's death. Although the context for the lessons learned is law school and legal education, the lessons are intended to be transcendent. They explore the complex ingredients of life that often enrich us all: courage, resilience, survival, introspection, self-knowledge and self-awareness, death and loss, race, trust, friendship, love, and, above all, inspiration. Praise for Lessons Learned: "These stories are written by a mentor and colleague who taught law for 51 years and who provided a guiding influence to countless law school students, administrators, and deans. They serve as a wonderful supplement to One L by Scott Turow, as they go beyond the first year to offer perspectives throughout the law school experience, including lessons learned from colleagues, mentors, family, and above all students." -- Mike Spivey, Spivey Consulting Group There are a number of "lessons learned" contained in this book but there seem to be two prime lessons woven into the fabric of these stories of a teacher. The first lesson learned is stated in metaphorical terms in Chapter 3 and describes the best law school teacher as "a Socratic teacher who could lead and orchestrate an entire class much like the best of symphony conductors . . . but leaves the making of music to orchestral players." More direct are his descriptions of real teachers as those who earn the trust of their students, have a sense of humor and create an effective "classroom chemistry." ... As a colleague of Professor Becker's, Michael Waterstone, wrote, this book "ought to appear on every dean's recommended reading list for people considering law school, or about to enter law school, or about to begin as an entry level teacher in law school." To which I would add, "and every pre-law advisor."-- Gerald Wilson, Duke Universiy
This book is the essential guide to the pedagogical and industry-inspired considerations that must shape how BIM is taught and learned. It will help academics and professional educators to develop programmes that meet the competences required by professional bodies and prepare both graduates and existing practitioners to advance the industry towards higher efficiency and quality. To date, systematic efforts to integrate pedagogical considerations into the way BIM is learned and taught remain non-existent. This book lays the foundation for forming a benchmark around which such an effort is made. It offers principles, best practices, and expected outcomes necessary to BIM curriculum and teaching development for construction-related programs across universities and professional training programmes. The aim of the book is to: Highlight BIM skill requirements, threshold concepts, and dimensions for practice; Showcase and introduce tried-and-tested practices and lessons learned in developing BIM-related curricula from leading educators; Recognise and introduce the baseline requirements for BIM education from a pedagogical perspective; Explore the challenges, as well as remedial solutions, pertaining to BIM education at tertiary education; Form a comprehensive point of reference, covering the essential concepts of BIM, for students; Promote and integrate pedagogical consideration into BIM education. This book is essential reading for anyone involved in BIM education, digital construction, architecture, and engineering, and for professionals looking for guidance on what the industry expects when it comes to BIM competency.
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
"I am a work in progress. There are times when I feel in control and like I know what I'm doing...and there are times (quite a few)(actually lots) when I've got no idea whats going on, where to turn, what to do, how to behave, and those are the times I've sought help! I have been helped by some extraordinary people. I've been supported and counselled through my recovery from drugs and alcohol. I've been hypnotised to get me through going to the bottom of the sea in a sub (life at the extreme). I've read a squibillion (that's a lot) of fantastic self help books and I have shared and shared with the greatest girlfriends and family of all time. These nuggets of wisdom have at times literally kept me going, so I thought I'd pay it forward and share them with you." Presenter, wife, mother, fundraiser, fitness inspiration and now bestselling author,is there nothing Davina McCall cannot do? But success didn't come easy for Davina, and she has faced many challenges along the way. In this long-awaited book, she shares all the tips and wisdom she has picked up on her 'work-in-progress' journey. Written in the accessible, easy-going and humorous way that Davina has become famous and loved for, Lessons I've Learned will motivate readers to reach their goals, find happiness and fulfillment, and feel more confident.
