Read and Download eBook Full
Author: D. Bowles
Publisher: Springer
Published: 2012-05-31
Total Pages: 127
ISBN-13: 1137028076
DOWNLOAD EBOOKThe 2008 crisis set off a systemic panic which almost engulfed the world's financial system. Through a lens of sustainability this book examines how organisations can explore a new business culture today. Drawing from real-life examples and new ideas Bowles and Cooper discuss how organisations can move from 'me' to 'we'.
Author: Gallup
Publisher: Gallup Press
Published: 2017-12-19
Total Pages: 0
ISBN-13: 9781595622082
DOWNLOAD EBOOKOnly 15% of employees worldwide are engaged at work. This represents a major barrier to productivity for organizations everywhere – and suggests a staggering waste of human potential. Why is this engagement number so low? There are many reasons — but resistance to rapid change is a big one, Gallup’s research and experience have discovered. In particular, organizations have been slow to adapt to breakneck changes produced by information technology, globalization of markets for products and labor, the rise of the gig economy, and younger workers’ unique demands. Gallup’s 2017 State of the Global Workplace offers analytics and advice for organizational leaders in countries and regions around the globe who are trying to manage amid this rapid change. Grounded in decades of Gallup research and consulting worldwide -- and millions of interviews -- the report advises that leaders improve productivity by becoming far more employee-centered; build strengths-based organizations to unleash workers’ potential; and hire great managers to implement the positive change their organizations need not only to survive – but to thrive.
Author: Mark Miller
Publisher: Berrett-Koehler Publishers
Published: 2019-03-05
Total Pages: 137
ISBN-13: 1523099895
DOWNLOAD EBOOKLearn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again. “Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author “Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist
Author: Tracy Maylett
Publisher: John Wiley & Sons
Published: 2017-01-10
Total Pages: 184
ISBN-13: 1119294207
DOWNLOAD EBOOKEver notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
Author: Thomas J. McCoy
Publisher: Createspace Independent Publishing Platform
Published: 2012-08-03
Total Pages: 0
ISBN-13: 9781475289350
DOWNLOAD EBOOKThis is the third book in the Culture of Partnership series. It shows you how to engage your employees and it provides the tools to do it. Based on 20 years of research and client application, Thomas McCoy reveals a step-by-step process for the design and implementation of a tested and proven engagement system. The reader can apply the entire system or select individual components that support existing initiatives. Either way, engagement will increase and business results will improve. "Employee Engagement increased more than 15% over eighteen months as measured by the survey." "Revenue increased by more than 10% the first year." "Net Profit increased more than 5% the first year." These are typical results. And you can achieve similar results from the system described in this book. Written by Thomas J. McCoy - an expert in the field of employee involvement, performance improvement and reward systems - this experience-based book delivers the concepts, techniques, templates, flow charts and action sessions that will engage your employees. Filled with over 90 illustrations, examples, and a money-back guarantee, Employee Engagement: The Framework for the Future presents a proven, lasting set of solutions that are guaranteed to improve operational effectiveness. This book contains: Concepts that develop a common understanding about engagement. A framework for dealing with the complex issues of engagement. A structure that supplies the tools and techniques to engage employees. Already have improvement initiatives in place? This system acts as an integrating platform for a broad range of management tools and methods. This book will enable you to: Develop an engagement strategy. Design, build, implement an engagement system. Measure engagement using the culture survey. Take corrective action. (Implement practices that respond to engagement issues.) Sustain the gains of improvement. Your organization will: Increase profit, improve stock value and, for private companies, improve the value modifier. Build a unified team of employees with a common focus. Increase ease of operation. Become an employer of choice. Your employees will: Become more motivated...and engaged. Understand and respond to the voice of the customer. Improve productivity and effectiveness. Think, act and feel more like business partners. "Employee Engagement is a blueprint for creating and executing an engagement system from start to finish. It should be of great value to any business owner or senior executive who wants to maximize the involvement of the company's most valuable asset." Barry Silverstein - Clarion Book Review"
Author: Don Rheem
Publisher: Forbesbooks
Published: 2017-07-21
Total Pages: 240
ISBN-13: 9781946633064
DOWNLOAD EBOOKCEO of E3 Solutions Don Rheem offers managers and senior leaders deep insights into what drives employee performance from a brain-based perspective. Thirve by Design introduces you to the triggers of exemplary workplace behavior at a neurological level. Tapping into these triggers leads to increased productivity, well being, accountability, and retention.
Author: Jim Asplund
Publisher: Simon and Schuster
Published: 2007-10-28
Total Pages: 320
ISBN-13: 1595620451
DOWNLOAD EBOOKSix Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Author: Mark Royal
Publisher: AMACOM/American Management Association
Published: 2011
Total Pages: 241
ISBN-13: 0814417957
DOWNLOAD EBOOKIncludes bibliographical reference and index.
Author: Susan Stamm
Publisher: Happy About
Published: 2012-10
Total Pages: 124
ISBN-13: 1607731037
DOWNLOAD EBOOK'42Rules of Employee Engagement (2nd Edition)' was born out of need for dcorporations, leaders and managers to engage with employees. Depending on whose research you read, as much as three quarters of the global workforce were not engaged! How long could organizations continue down this path and thrive or survive? As overwhelming as these data seem, Susan Stamm began to recognize the solutions are simple and within our reach. Engagement begins and ends with leaders and their day to day actions. It's the little things that make the big difference: how much information the leaders shares, how they approach important conversations, how much control they need, and how well they listen. An organization can be a best place to work, yet have a team no one wants to work on. The reverse is also true and it is almost always related to the leader. A challenge is that leaders often have blind spots, especially leaders that are struggling with their teams. This book include stories that leaders can relate to and that might open the door for them to consider how their actions appear to others. The best way to use this book is as a conversation starter. Take it to lunch with colleagues and discuss a single rule and the implications for your teams. These rules are actionable; when there is a challenge, there is always a specific action or direction recommended for dealing with it. In addition to the actions offered at the end of each rule, Appendix C provides links to more than two full years of free employee engagement activities and tools. If you want better engagement at your company, you should pick up '42Rules of Employee Engagement (2nd Edition)' today.
Author: Karen J Hewitt
Publisher: Ecademy Press
Published: 2018-04-26
Total Pages: 195
ISBN-13: 1784523364
DOWNLOAD EBOOKAre your people the change you want to see? Employee Engagement figures are flagging. Employees are disgruntled, stressed or underutilised, or all three. The world is changing faster than ever before, and companies and entire industries are fighting for survival. Employees have never been more needed and valuable. So why are we pursuing the same old unsuccessful Engagement models when accessing the full potential of our human capital has never been more critical? Karen J Hewitt urges us to look at Employee Engagement from a whole new level, with a methodology to bring out a company’s real leadership potential, and within every single employee. A whole host of practical techniques (the new rules of Engagement) bring Employee Confidence to life, showing us how to create workplaces where employees thrive and drive company performance.
