The Fundamentals to Become a Successful Store Manager
The Fundamentals to Become a Successful Store Manager

Author: J. A. Thomas, III

Publisher: Createspace Independent Publishing Platform

Published: 2016-08-27

Total Pages: 130

ISBN-13: 9781523432462

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"The Fundamentals To Become a Successful Store Manager" is an informative and easy to understand book covering topics specific to the store manager such as: making a profit, managing payroll dollars, setting goals, interviewing, dealing with change, and many more. It also addresses employee related topics including: teaching assistant managers, conducting proper staff meetings, the art of training, motivation, and limiting employee turnover. The subjects covered in this book are basic and straightforward. Anyone can read this and learn how to perform at a higher level, with better trained employees, and greater customer satisfaction. It is a must read for all store managers, assistant managers, and anyone who aspires to become a manager. Whether you manage a hardware store or a hotel. From managing a convenience store to a car wash...the fundamentals covered in this book will make you better than you've ever been.

Management Fundamentals
Management Fundamentals

Author: Robert N. Lussier

Publisher: SAGE Publications

Published: 2019-11-05

Total Pages: 706

ISBN-13: 1544384173

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Packed with experiential exercises, self-assessments, and group activities, the Ninth Edition of Management Fundamentals develops essential management skills students can use in their personal and professional lives.

Fundamentals of Sales Management for the Newly Appointed Sales Manager
Fundamentals of Sales Management for the Newly Appointed Sales Manager

Author: Matthew Schwartz

Publisher: AMACOM

Published: 2006-02-24

Total Pages: 225

ISBN-13: 0814429394

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This invaluable resource helps you understand what it takes to be a great sales manager, allowing you to avoid many of the common first-time sales management mistakes, and be successful right out of the gate. Making the leap into sales management means meeting a whole new set of challenges. As a manager, you’re going to have to quickly develop the skills that allow you to build and supervise a sales team, communicate effectively, set goals, be a mentor, and much, much more. Now that you’ve been handed these unfamiliar responsibilities, you’re going to have to think on your feet -- or face the possibility of not living up to expectations. Dispensing with dry theory, Fundamentals of Sales Management for the Newly Appointed Sales Manager helps you understand your new role in the organization, and how to thrive simultaneously as both a member of the management team and as a team leader. You’ll learn how to: Make a smooth transition into management Build a superior, high-functioning sales team Set objectives and plan performance Delegate responsibilities Recruit new employees Improve productivity and effectiveness This book supplies you with indispensable, need-to-know information on communicating with your team, your bosses, your peers, and your customers; developing a sales plan and understanding the relationship between corporate, department, and individual plans; applying crucial time management skills to your new role; managing a sales territory; interviewing and hiring the right people; building a motivational environment; compensating your people; and understanding the difference between training, coaching, and counseling?and knowing how to excel at each.

AMA Business Boot Camp
AMA Business Boot Camp

Author: Edward T. Reilly

Publisher: AMACOM Div American Mgmt Assn

Published: 2013

Total Pages: 258

ISBN-13: 081442001X

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The collective wisdom of The American Management Association-right at your fingertips.

10 Steps to Be a Successful Manager, 2nd Ed
10 Steps to Be a Successful Manager, 2nd Ed

Author: Lisa Haneberg

Publisher: Association for Talent Development

Published: 2019-06-11

Total Pages: 143

ISBN-13: 1949036219

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There’s always room for improvement. It’s tough to be a great manager, but also fascinating, enriching, meaningful, and fun. Organizations need managers who bring individuals and teams together to do their best work in the service of company goals—make no mistake, management is a people-driven job. Though the barriers to success are many—you could become a victim of circumstances, confuse the need to manage with the need to control, let management become maintenance, fail to tune up and realign—don’t be discouraged. With over 30 years of experience, author Lisa Haneberg has seen it all and is here to guide you with 10 Steps to Be a Successful Manager. From detailing the foundational importance of knowing your business to understanding pull versus push motivation, managing change, and leaving a legacy, Haneberg illustrates how to establish or realign your management habits, describing in each step an area of action you can develop for a healthy management practice. With pointers, examples, tables, tools, and worksheets, this updated second edition is also aligned with ATD survey-based research on social skills crucial to managerial success—so you are better able to build managerial capabilities. Intended for managers of all experience levels, this book will help you to embrace your challenges and triumph over management barriers. Make your current management challenge the best job you will ever have.

Management Fundamentals
Management Fundamentals

Author: Robert N. Lussier

Publisher: SAGE Publications

Published: 2023-02-21

Total Pages: 814

ISBN-13: 1071873520

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Packed with experiential exercises, self-assessments, and group activities, Management Fundamentals: Concepts, Applications, and Skill Development, Tenth Edition develops essential management skills students can use in their personal and professional lives. Bestselling author Robert N. Lussier uses the most current cases and examples to illustrate management concepts in today’s ever-changing business world. This fully updated new edition provides in-depth coverage of key AACSB topics such as diversity, ethics, technology, and globalization. New to this Edition: New Cases New and expanded coverage of important topics like generational differences, sexual harassment, AI, cybersecurity, entrepreneurial mindset, managing change, and emotional intelligence Fully updated Trends and Issues in Management sections in each chapter Hundreds of new examples, statistics, and references so your students are exposed to the latest thinking in management Key Features: Case studieshighlight contemporary challenges and opportunities facing managers at well-known organizations such as IKEA, LG, Alibaba, and Buc-ees. Trends and Issuessectionsexplore timely topics such as the changing nature of work, managing multiple generations, and virtual teams. Self-Assessmentshelp readers gain personal knowledge of management functions in the real world and provide opportunities for readers to learn about their personal management styles and apply chapter concepts. Skill Builder Exercisesdevelop skills readers can use in their personal and professional lives. Ideas on Management chapter-opening caseshighlight real companies and people and are revisited throughout the chapter to illustrate and reinforce chapter concepts. Case studiesask readers to put themselves in the role of a manager to apply chapter concepts and consider issues facing real organizations.

Retail Customer Service Fundamentals 2nd Edition
Retail Customer Service Fundamentals 2nd Edition

Author: DMSRetail

Publisher: DMSRetail Inc.

Published: 2013-06-29

Total Pages: 57

ISBN-13: 0973914122

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Here is what you'll discover: Two perfect statements to make to a prospective employer which will win you the job hands down. Or, if you already have the job, these statements will make it obvious to anyone that you ‘get it’ with regard to customer service and you’ll move up fast. Page 7. The 3 really simple and common things you have to be really, really good at to make sure you stand out from the crowd. Page 30. The one simple move you can learn to make which ensures you will never fail to greet your customer – no matter what you are doing. Page 11. How to start building instant rapport with your customers in a comfortable, non-threatening way. Page 14. 7 things that you cannot say or do if you expect customers to respond favorably to you. Page 34. 7 rules of proper conduct to make sure you not only keep your job, but set a shining example for those around you. Page 29. 5 ways to spot team shoplifting in action. Page 27. How to be a customer service fanatic. Page 48. The important connection between customer satisfaction and your work ethic. Page 7. How to use ‘sales talk’ to your best advantage. Page 44. The clear difference between sales orientation and task orientation. Page 43. Avoiding the cookie cutter approach to customers. Page 38. 13 tips on how to make sure you present a great image to your customers. Page 32. 5 things to do when you encounter a suspected shoplifter. Page 27. 3 statements that will help your customer out of an embarrassing situation. Page 21. Tips on how to handle telephone calls like an expert. Page 24. 11 must do’s when it comes to store maintenance standards. Page 26. The 6 steps of the sales process, fully explained. Page 13. Explanations and examples of open ended questions. Page 14. 4 examples of closing statements. Page 17. When to stop trying to overcome the customers’ objections, and why. Page 16. The 7 basics of a positive shopping experience. Page 9. 10 ways that you can personally impact the positive shopping experience. Page 10. 2 amazing facts about customer complaints. Page 22. Learn the golden rule of Customer Service and when it does not apply. Page 7. Success tip for learning the basics of the sales process in a comfortable, no anxiety way. Page 17. 6 ways to become an expert in handling multiple customers at the same time. Page 19. The 3 main ways to show customers that you value their time. Page 20. 2 things that must be done, at the check-out, to ensure that you leave a great lasting impression. Page 22. Learn how to know the difference between shoppers who are customers and shoppers who are not. Page 8 And so much more...

12: The Elements of Great Managing
12: The Elements of Great Managing

Author: Gallup

Publisher: Simon and Schuster

Published: 2014-12-02

Total Pages: 256

ISBN-13: 1595620478

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Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

Ask a Manager
Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together