The Disgruntled Employees' Ultimate Handbook

The Disgruntled Employees' Ultimate Handbook

Author: Bryan Cahill

Publisher: Trafford Publishing

Published: 2000

Total Pages: 68

ISBN-13: 1552124746

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The DisGruntled Employees' Ultimate Handbook is the first book written on workplace violence from the viewpoint of the employee, a DisGruntled Employee. It is a how-to book designed to avoid workplace violence and, at the same time, help the Disgruntled Employee get justice, all using legal techniques. Workplace violence is reaching epidemic proportions with 4,100 people assaulted every single day; more than 1.5 million people assaulted annually. Workplace violence is at the highest and bloodiest point it has ever been in history. The book takes the reader from 'Don't even pick up a gun' all the way to total satisfaction and the ability to get on with their life, or anywhere in between. The book covers everything: outrageous statistics, the documentation process, an employee's chain of command, free legal referrals, etc. There are over 150 phone numbers listed of different agencies to get help. If you, or any one you know, has ever had any trouble with your boss this is the book for you.


Disgruntled

Disgruntled

Author: Daniel S. Levine

Publisher: Berkley Trade

Published: 1998

Total Pages: 294

ISBN-13:

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White collar, blue collar, pink collar, choke collar . . .is there really that much of a difference? Based on the popular online magazine of the same name, "Disgruntled" mixes real-life workplace horror stories with information about resources useful to all employees as it mercilessly dissects work today.


Disgruntled

Disgruntled

Author: Asali Solomon

Publisher: Macmillan

Published: 2015-02-03

Total Pages: 305

ISBN-13: 0374140340

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"Novel about a young black girl coming of age in Philadelphia in the late '80s and early '90s"--


Finding and Keeping Great Employees

Finding and Keeping Great Employees

Author: Jim Harris

Publisher: Amacom

Published: 2007-04-22

Total Pages: 0

ISBN-13: 9780814400364

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Based on research into best practices at more than 250 companies, this breakthrough book shares how some of todays most progressive organizations are leveraging their core purpose and corporate culture to attract and retain great employees.


A Survival Guide to Managing Employees from Hell

A Survival Guide to Managing Employees from Hell

Author: Gini Graham Scott

Publisher: Amacom Books

Published: 2007

Total Pages: 250

ISBN-13: 9780814430071

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All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.


The Three Signs of a Miserable Job

The Three Signs of a Miserable Job

Author: Patrick M. Lencioni

Publisher: John Wiley & Sons

Published: 2010-06-03

Total Pages: 193

ISBN-13: 0470893990

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A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.


The Handbook of Employee Benefits: Health and Group Benefits 7/E

The Handbook of Employee Benefits: Health and Group Benefits 7/E

Author: Jerry S. Rosenbloom

Publisher: McGraw Hill Professional

Published: 2011-06-17

Total Pages: 1009

ISBN-13: 0071763090

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The essential resource for designing and implementing employee benefits—bringing you up to date on critical new industry changes For nearly three decades, HR professionals and consultants have depended on The Handbook of Employee Benefits for authoritative answers to their questions about designing and implementing competitive employee benefits packages. Covering everything from general objectives to costs, this classic reference brings you up to date on critical changes driven by legislative developments, such as the new health-care reform law enacted by the passing of the Patient Protection and Affordable Care Act. The seventh edition of The Handbook of Employee Benefits features the knowledge and insights of the leading scholars and practitioners in the field. Filled with new and updated information and real-world examples, this edition focuses on health and group benefits: Health Benefits: health-care reform’s impact on employee benefits, new approaches to cost containment, how to access quality care, consumer-driven health-care plan designs along with dental, behavioral, prescription, and long-term care programs Life Insurance: group term, universal life, and corporate-owned life programs Work/Life Programs: traditional time off and family leave, child and elder care, and assistance for education, financial planning, and voluntary benefits Social Insurance Programs: Social Security, Medicare, and workers’ and unemployment compensation programs Group and Health Benefit Plan Financial Management: federal tax laws, funding health benefit plans—insured, self-funded, and captive arrangements Employee Benefit Administration: flexible benefit plans, fiduciary liability issues, and communications Issues of Special Interest: retiree welfare benefits, small company benefits, multiemployer plans, and international employee benefit planning An innovative, efficient employee benefit program has become one of the primary prerequisites to success in today’s lean business battleground. The Handbook of Employee Benefits provides the knowledge and tools you need to create plans that benefit the greatest number of employees, while allowing employers to maintain fiscal integrity and competitive advantage.


Service Failure

Service Failure

Author: Jeff Toister

Publisher: AMACOM/American Management Association

Published: 2013

Total Pages: 210

ISBN-13: 0814431992

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What causes poor customer service? You might be surprised.


Getting Service Right

Getting Service Right

Author: Jeff Toister

Publisher: Toister Performance Solutions

Published: 2019-03-15

Total Pages: 219

ISBN-13: 9780578433363

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Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I


Unleashing Excellence

Unleashing Excellence

Author: Dennis Snow

Publisher: John Wiley & Sons

Published: 2009-11-16

Total Pages: 261

ISBN-13: 0470503807

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.