The Disgruntled Employees' Ultimate Handbook
The Disgruntled Employees' Ultimate Handbook

Author: Bryan Cahill

Publisher: Trafford Publishing

Published: 2000

Total Pages: 68

ISBN-13: 1552124746

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The DisGruntled Employees' Ultimate Handbook is the first book written on workplace violence from the viewpoint of the employee, a DisGruntled Employee. It is a how-to book designed to avoid workplace violence and, at the same time, help the Disgruntled Employee get justice, all using legal techniques. Workplace violence is reaching epidemic proportions with 4,100 people assaulted every single day; more than 1.5 million people assaulted annually. Workplace violence is at the highest and bloodiest point it has ever been in history. The book takes the reader from 'Don't even pick up a gun' all the way to total satisfaction and the ability to get on with their life, or anywhere in between. The book covers everything: outrageous statistics, the documentation process, an employee's chain of command, free legal referrals, etc. There are over 150 phone numbers listed of different agencies to get help. If you, or any one you know, has ever had any trouble with your boss this is the book for you.

Disgruntled
Disgruntled

Author: Daniel S. Levine

Publisher: Berkley Trade

Published: 1998

Total Pages: 294

ISBN-13:

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White collar, blue collar, pink collar, choke collar . . .is there really that much of a difference? Based on the popular online magazine of the same name, "Disgruntled" mixes real-life workplace horror stories with information about resources useful to all employees as it mercilessly dissects work today.

The Business Shrink The Disgruntled Employee
The Business Shrink The Disgruntled Employee

Author:

Publisher:

Published: 2010

Total Pages: 304

ISBN-13:

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Do your employees plan exit strategies around the water cooler? Are your office hallways filled with nasty gossip? Is your productivity shrinking and your profits dissolving? As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink," draws on his long experience to help you fix these problems. Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to: Give workers strong, positive feedback; Break the endless chain of blaming and backstabbing; Abolish poor employee performance and boost productivity; Nip cases of harassment and bullying in the bud. Using sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees. The e-book of this title does not include a CD.

Disgruntled
Disgruntled

Author: Asali Solomon

Publisher: Macmillan

Published: 2015-02-03

Total Pages: 305

ISBN-13: 0374140340

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"Novel about a young black girl coming of age in Philadelphia in the late '80s and early '90s"--

Service Failure
Service Failure

Author: Jeff Toister

Publisher: AMACOM/American Management Association

Published: 2013

Total Pages: 210

ISBN-13: 0814431992

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What causes poor customer service? You might be surprised.

The Disgruntled Employee Makeover
The Disgruntled Employee Makeover

Author: A. Allen-Jones

Publisher:

Published: 2010-12-21

Total Pages: 66

ISBN-13: 9781456453749

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Dealing with disgruntled employees can present an extremely difficult task for employers. There are always questions on how to cautiously approach employees who may respond by causing even greater problems for companies. In this easy to follow manual, you'll find quick and problem-solving suggestions to assist you with managing difficult employees. The Disgruntled Employee Makeover is clear and direct in giving employers some sure fire fixes to adequately and effectively address disgruntled employees. Written by an author who has been an active employee and employer. You'll find the inside tips to be of great value, and you'll celebrate finally having a tool to bring success to administering to even the most difficult employees.

The Business Shrink - The Disgruntled Employee
The Business Shrink - The Disgruntled Employee

Author: Peter Morris

Publisher: Simon and Schuster

Published: 2008-07-01

Total Pages: 238

ISBN-13: 1440514569

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Do your employees plan exit strategies around the water cooler? Are your office hallways filled with nasty gossip? Is your productivity shrinking and your profits dissolving? As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink," draws on his long experience to help you fix these problems. Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to: Give workers strong, positive feedback Break the endless chain of blaming and backstabbing Abolish poor employee performance and boost productivity Nip cases of harassment and bullying in the bud Using sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees.

Getting Service Right
Getting Service Right

Author: Jeff Toister

Publisher: Toister Performance Solutions

Published: 2019-03-15

Total Pages: 219

ISBN-13: 9780578433363

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Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I

It's My Company Too!
It's My Company Too!

Author: Kenneth R. Thompson

Publisher: Greenleaf Book Group

Published: 2012-10-23

Total Pages: 297

ISBN-13: 160832396X

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With deep insight into 8 award-winning, market-leading companies, this book explores how the highest-performing organisations build a unified drive for excellence.

The Three Signs of a Miserable Job
The Three Signs of a Miserable Job

Author: Patrick M. Lencioni

Publisher: John Wiley & Sons

Published: 2010-06-03

Total Pages: 193

ISBN-13: 0470893990

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A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.