Create a culture of radical hospitality that surprises and delights guests beyond their expectations. Engaging worship and intentional follow-up processes are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations. In The Art of Hospitality, Yvonne Gentile and Debi Nixon guide you and your church creating radical hospitality that infiltrates the heart and culture of the entire congregation. Complete with key principles and proven techniques and strategies, this compelling and practical program will transform the way you do church, leaving guests surprised, delighted, and eager to return. This Revised Edition includes new insights and strategies for effective hospitality and welcome in all aspects of your digital and in-person ministry. This book is for pastors and other leaders in the church. Choose the Companion Book for everyone else in the congregation.
Create a culture of radical hospitality that surprises and delights guests beyond their expectations. The Art of Hospitality guides you and your church to creating a ministry of radical hospitality. While the main book is intended for pastors and church leaders, this Companion Book is designed for the whole congregation, to equip and inspire everyone to embrace a ministry of welcome. Engaging worship and intentional follow-up processes are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations. In The Art of Hospitality, Yvonne Gentile and Debi Nixon guide you and your church creating radical hospitality that infiltrates the heart and culture of the entire congregation. Choose The Art of Hospitality main book for pastors and other leaders in the church. Choose the Companion Book for everyone else in the congregation.
How does someone share a passion for service, for hospitality, when life itself can be so inhospitable? Like many young Indian women of her day, Kiran's life was shaped by family tradition and duty. Her life trajectory was pre-set. Yet, while still a young girl, the most unlikely of events ultimately shaped Kiran's calling and ignited a passion for service. Her own grandmother's inspiration would completely transform her life and her career.As a young mother living in Hong Kong, Kiran faced personal struggles and an uncertain future. Unshaken, she was determined to make her own way. She drew on her instinct to serve and leapt into the arena she knew best - hospitality. Leveraging her cooking and design skills acquired as a young girl, Kiran launched a successful catering and concept design business, quickly followed by a specialty foods venture.Prior to venturing out on her own, Kiran was a social mover and leader in her community. Now she found herself a hands-on leader in the "trenches". Her work was diverse and exhilarating. Kiran found herself pitching her concept designs in a board room in the morning, and then standing on an eighteen-foot hydraulic lift completing decorations in a 5-star hotel late into the night. Her sheer tenacity and drive to share her gift opened up doors to some of Asia's top restaurants, hotels and institutions.After the handover of Hong Kong to China in 1997, Kiran's family decided to relocate to San Francisco. The adjustment to a new life in completely unique surroundings produced another crossroad and a life-altering decision. Kiran was a self-made entrepreneur and artisan of service, but she lacked classical training. Should she pivot and recast herself in a completely different environment? In this reflective memoir, Kiran Robinson paints a portrait of service leadership, or Seva-leadership - a person who overcomes adversity to lead through selfless service. Imparting insight gathered over her 30-year career in the hospitality industry, Kiran draws on her personal journey to convey the key ingredients to becoming a leader in this field.
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.
REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.
The companion to a one-of-a-kind exhibition at the University of Chicago's Smart Museum of Art, Feast: Radical Hospitality in Contemporary Art explores the role of the meal in contemporary art. Feast offers the first survey of the artist-orchestrated meal: since the 1930s, the act of sharing food and drink has been used to advance aesthetic goals and foster critical engagement with the culture of the moment. Both exhibition catalogue and reader, this richly illus- trated book offers an interdisciplinary exploration of the art of the meal and its relationship to questions about hospitality, politics, and culture. From the Italian Futurists' banquets in the 1930s, to 1960s and '70s conceptual and performative work, to the global prevalence of socially engaged practices today, Feast considers a diverse group of artists who have transformed the meal into a compelling artistic medium. After an introductory essay by curator Stephanie Smith, the book includes new interviews with over twenty contributing artists and reprinted excerpts of classic texts. It also features a selection of contextual essays contributed by an international group of critics, writers, curators, and scholars.
Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.
