Satisfaction Guaranteed
Satisfaction Guaranteed

Author: Micheline Maynard

Publisher: Simon and Schuster

Published: 2022-02-22

Total Pages: 256

ISBN-13: 1982164638

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From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed. Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.

The WPA Guide to Michigan
The WPA Guide to Michigan

Author: Federal Writers' Project

Publisher: Trinity University Press

Published: 2013-10-31

Total Pages: 580

ISBN-13: 1595342206

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During the 1930s in the United States, the Works Progress Administration developed the Federal Writers’ Project to support writers and artists while making a national effort to document the country’s shared history and culture. The American Guide series consists of individual guides to each of the states. Little-known authors—many of whom would later become celebrated literary figures—were commissioned to write these important books. John Steinbeck, Saul Bellow, Zora Neale Hurston, and Ralph Ellison are among the more than 6,000 writers, editors, historians, and researchers who documented this celebration of local histories. Photographs, drawings, driving tours, detailed descriptions of towns, and rich cultural details exhibit each state’s unique flavor. Published in 1941, the WPA Guide to Michigan documents the rich history and economies of the Great Lake State. From the Upper Peninsula to the Lower, and the Straits of Mackinac between, the guide features many photographs of the distinctive geography as well as essays about marine lore, architecture, and—in the essay on Detroit—the nation’s burgeoning auto industry.

Handbook of Wastewater Reclamation and Reuse
Handbook of Wastewater Reclamation and Reuse

Author: Donald R. Rowe

Publisher: CRC Press

Published: 2020-07-09

Total Pages: 572

ISBN-13: 0429605420

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This comprehensive reference provides thorough coverage of water and wastewater reclamation and reuse. It begins with an introductory chapter covering the fundamentals, basic principles, and concepts. Next, drinking water and treated wastewater criteria, guidelines, and standards for the United States, Europe and the World Health Organization (WHO) are presented. Chapter 3 provides the physical, chemical, biological, and bacteriological characteristics, as well as the radioactive and rheological properties, of water and wastewater. The next chapter discusses the health aspects and removal treatment processes of microbial, chemical, and radiological constituents found in reclaimed wastewater. Chapter 5 discusses the various wastewater treatment processes and sludge treatment and disposal. Risk assessment is covered in chapter 6. The next three chapters cover the economics, monitoring (sampling and analysis), and legal aspects of wastewater reclamation and reuse. This practical handbook also presents real-world case studies, as well as sources of information for research, potential sources for research funds, and information on current research projects. Each chapter includes an introduction, end-of-chapter problems, and references, making this comprehensive text/reference useful to both students and professionals.

A Handbook to Literary Research
A Handbook to Literary Research

Author: Delia da Sousa Correa

Publisher: Routledge

Published: 2005-08-04

Total Pages: 244

ISBN-13: 1134639627

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A Handbook to Literary Research is a vital, one of a kind student resource, which has been written specifically for those embarking on a Masters degree in Literature. It provides an introduction to research techniques, methodologies and information sources relevant to the study of literature at postgraduate level. The unique and invaluable guide is divided into four sections: * a practical guide to the uses of research libraries, research sources and computers, including the Internet * an introduction to the work of textual scholars and bibliographers, focusing particularly on the practical and theoretical issues faced by textual editors * an overview of literary research and literary theory, including outlines of feminist theory, deconstruction, reader-response and reception theory, new historicism, and post-colonial theory * a detailed guide on how to write and present a Masters, including a glossary and checklist for finding guides, reference books and other study sources.