The 7 Universal Laws of Customer Value
The 7 Universal Laws of Customer Value

Author: Stephen C. Broydrick

Publisher: Irwin Professional Publishing

Published: 1996

Total Pages: 144

ISBN-13:

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Providing helpful insights from a broad scope of businesses, this straightforward guide succinctly demonstrates how readers can distinguish themselves from the competition and ultimately increase market share. Written by a customer specialist, this book will help readers learn from practical, no-nonsense ideas--so profits will soar and innovation will flourish.

Consumer Value
Consumer Value

Author: Morris Holbrook

Publisher: Routledge

Published: 2002-03-11

Total Pages: 228

ISBN-13: 1134652852

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As shoppers, what factors influence our decision to purchase an object or service? Why do we chose one product over another? How do we attribute value as part of the shopping experience? The theme of 'serving' the customer and customer satisfaction is central to every formulation of the marketing concept, yet few books attenpt to define and analyse exactly what it is that consumers want. In this provocative collection of essays, Morris Holbrook brings together a team of the top US and European scholars to discuss an issue of great importance to the study of marketing and consumer behaviour. This ground-breaking, interdisciplinary book provides an innovative framework for the study of consumer value which is used to critically examine the nature and type of value that consumers derive from the consumption experience - effiency, excellence, status, esteem, play, aesthetics, ethics, spirituality. Guaranteed to provoke debate and controversy, this is a courageous, individualistic and idiosyncratic book which should appeal to students of marketing, consumer behaviour, cultural studies and consumption studies.

TQM Engineering Handbook
TQM Engineering Handbook

Author: D.H. Stamatis

Publisher: CRC Press

Published: 1997-06-26

Total Pages: 688

ISBN-13: 9780824700836

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Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

Universal Laws
Universal Laws

Author: Creed Mcgregor

Publisher: Createspace Independent Publishing Platform

Published: 2016-02-22

Total Pages: 40

ISBN-13: 9781530189960

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UNLOCK THE SECRETS OF THE UNIVERSE TO MANIFEST ANYTHING YOU WANT IN LIFE!!! Do you feel like there is more to life than going to work, paying the bills, and watching TV all night? You're not alone! The higher sense that there is more to life exists in us all. Looking up at the stars or witnessing a beautiful sunrise leaves us feeling like there has to be more to our existence. Is there more to life than this? Who are we? What is our destiny? The answers to these questions are hidden in the Natural Laws of the Universe. These Cosmic Laws govern ALL things and shape our inner and outer world. They do not leave uncertainty or doubt. They are the key to ALL things in existence and they can help you to achieve anything you desire out of life. Unlock the secrets of the universe to help open your mind to a more fulfilling life. What you will gain from this book: Learn that there is more to life than what there seems How to gain knowledge and anything you want in life Why we are not told about the laws and why they are hidden from us How the laws are the key to ALL existence How to stop struggling and start living a meaningful life The Law of Attraction is one of the best known universal laws. It can help manifest anything you desire, but combined with other valuable laws it will reshape your thinking and bring more meaning to your existence. Not only can you have anything you desire, you can increase your quality of life and make more sense of the world around you. This book could be the most life changing book you've ever read. You can be in complete control of your life and the world around you by understanding the laws that govern all things. Take advantage of the hidden secrets of the universe and start living the life you deserve. Scroll up and grab a copy now!

After the Sale
After the Sale

Author: Joseph D. Patton

Publisher:

Published: 2000

Total Pages: 432

ISBN-13:

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An updated version of the authors' which explains the organizational goals of those involved in field servicing such durable products as cars, medical instruments, electrical power, telecommunications, farm equipment, and industrial plants. Written by a management consultant and a specialist in quantitative aspects of business at Pepperdine U., topics include service forecasting, personnel and motivation, maintenance technology, inventory management, service training, physical distribution, information systems, marketing, quality control, and accounting. Annotation c. Book News, Inc., Portland, OR (booknews.com)